The Social Health Access (SHA) is a vital government initiative aimed at providing affordable and accessible healthcare services for all Kenyans. For those in the formal sector (such as civil servants), SHA membership is mandatory, while for those in the informal sector, including retirees, it is voluntary. SHA plays a crucial role in reducing the financial burden of healthcare costs by offering various services, including hospital registration, payment of benefits, and the ability to change hospitals. With over 10 SHA branches in Nairobi, accessing these services has become easier for Nairobi residents.
In this article, we will explore all the SHA branches located in Nairobi and provide the contact details for each branch to ensure quick access to their services. We will also provide insights into SHA’s mission and the benefits it offers to its members. Whether you’re a new member looking to register or an existing member needing to change hospitals or inquire about services, this guide will direct you to the right SHA office.
Benefits of SHA Membership in Kenya
Before diving into the specifics of SHA branches in Nairobi, it’s essential to understand why SHA is crucial for Kenyans:
- Affordable Healthcare Coverage: With premiums starting from as low as Ksh 500 per month, SHA provides an affordable healthcare option for low-income earners.
- Comprehensive Coverage: SHA covers a wide range of medical services, from outpatient and inpatient care to surgical operations and maternity services.
- Easy Registration: SHA offers an easy registration process for both formal and informal sector workers.
- Nationwide Access: As one of the most recognized health insurance providers in Kenya, SHA has partnered with numerous hospitals nationwide, making it accessible to all members.
Now that we’ve established the importance of SHA, let’s take a closer look at its branches in Nairobi.
List of SHA Branches in Nairobi and Their Contacts
1. SHA Head Office (Upper Hill)
- Location: Upper Hill, Ragati Road, Haile Selassie Avenue Junction
- Phone: (020) 272 3246
- Email: nairobi@sha.or.ke
The SHA Head Office is the main hub for all SHA-related inquiries in Nairobi. It is located in the heart of the city, making it easily accessible. The office handles all administrative tasks related to SHA, including registration, membership updates, and claims processing.
2. SHA Kenyatta National Hospital (KNH) Office
- Location: Kenyatta National Hospital
- Phone: (020) 272 3305
Situated within the premises of Kenyatta National Hospital, the SHA office here primarily handles cases related to members accessing healthcare services at this flagship hospital. It is especially useful for those who require specialized care or want to inquire about their coverage at KNH.
3. SHA Westlands Office
- Location: Bandari Plaza, 1st Floor, Woodvale Grove
- Phone: (020) 444 0019 / (020) 444 9922
Located in Westlands, this SHA branch serves the growing number of members in the western part of Nairobi. The office is strategically positioned in the commercial area of Woodvale Grove, ensuring easy access to people in the Westlands area.
4. SHA Eastleigh Office
- Location: Sunrise Shopping Mall
- Phone: (020) 805 5788
The SHA Eastleigh branch serves Nairobi’s northeastern population, ensuring that the predominantly residential and business area has a convenient location to access SHA services. Whether you’re registering or making inquiries, the Eastleigh office is a great option for locals.
5. SHA Kangemi Office
- Location: 1st Floor, Palace Building
- Phone: (020) 272 3246
- Email: kangemi@sha.or.ke
The Kangemi SHA office is perfect for those in the western outskirts of Nairobi, providing access to SHA services for the locals in and around the Kangemi area. It’s centrally located for easy service access for residents in this suburb.
6. SHA Buruburu Office
- Location: Mesora Center, Mumias S Road
- Phone: 020 246 5577
The Buruburu SHA office caters to members in the Buruburu and surrounding areas. It is known for its fast and efficient service, making it a popular choice for residents seeking prompt SHA assistance.
7. SHA Gikomba Office
- Location: SK Business Centre, Next to Shell Petrol Station along Landhies Road
- Phone: 020-221 0026
Conveniently located near the busy Gikomba market, the SHA Gikomba office serves members in the bustling markets of Landhies Road. It’s an excellent location for quick and efficient services, especially for those working in and around Gikomba.
8. SHA Mama Lucy Kibaki Hospital Office
- Location: Mama Lucy Kibaki Hospital, Spine Road, Off Kangundo Road
- Phone: 020-265 9608
For those residing in East Nairobi, the SHA office located at Mama Lucy Kibaki Hospital is highly accessible. This office handles various SHA inquiries, from registration to service claims, all within the proximity of the hospital.
9. SHA Industrial Area Office
- Location: Liberty Plaza, Opposite Imara Junction, Off Mombasa Road
- Phone: 0775 587 958 / 020-253 8871
The Industrial Area office is strategically located along Mombasa Road, offering services to the large number of residents and businesses in the industrial area. It is perfect for those working in industries or nearby areas.
10. SHA Ruaraka Office
- Location: ICPAK Building Near KCA University
- Phone: (020) 246 5578
Situated near KCA University, the Ruaraka SHA office serves residents of Ruaraka, Gikambura, and Thika Road. It’s conveniently located for those working or living near the university or along Thika Road.
How to Access SHA Services in Nairobi
If you need to visit any of the above SHA branches, here are a few tips to ensure your visit is efficient:
- Know Your Requirements: Depending on the services you need (e.g., registration, changing hospitals, or making claims), be sure to bring the necessary documents, such as your National ID, SHA membership card, and proof of employment (if applicable).
- Use Online Services: You can also access a variety of SHA services through their online platform. This includes checking membership status, updating personal information, and even making payments.
- Customer Support: If you are unsure about anything, you can call the contact numbers listed above or send an email for assistance before your visit.
- Office Hours: SHA branches operate from Monday to Friday, typically from 8:00 AM to 5:00 PM. Make sure to visit during these hours to ensure you are attended to.
Why Choose SHA for Your Healthcare Needs?
SHA is the most widely recognized and affordable health insurance provider in Kenya. Here’s why you should consider registering or maintaining your membership:
- Wide Network of Hospitals: SHA partners with thousands of health facilities nationwide, ensuring members have access to quality medical services wherever they are.
- Affordable Coverage: With contributions starting from Ksh 500 per month, SHA provides an excellent option for individuals, families, and organizations seeking affordable healthcare.
- Comprehensive Medical Services: SHA covers a wide range of services, from outpatient to inpatient care, surgery, and maternity services.
Get in Touch with SHA Nairobi Branches Today
If you’re living in Nairobi or its surrounding areas and are in need of SHA services, make sure to visit one of the listed branches. Whether you’re registering for the first time, updating your membership, or seeking medical assistance, SHA’s branches are ready to serve you.
For further inquiries, you can contact the specific office or visit the SHA website for online services.
