Safaricom has unveiled the Emerald Platform, a premium customer engagement service designed to provide personalized experiences, exclusive rewards, and top-tier customer care.
What is the Emerald Platform?
The Emerald Platform is tailored for Safaricom’s high-value customers, offering unparalleled benefits across key services such as:
- Enhanced Roaming Services – Ensuring seamless connectivity while traveling.
- E-SIM Technology – Providing advanced digital SIM solutions.
- Seamless Payments – Enabling hassle-free transactions.
- Post Pay Plans – Offering premium mobile plans with added benefits.
- Exclusive Invitations – Access to high-profile networking and lifestyle events.
Safaricom’s Commitment to Customer Experience
The launch of Emerald aligns with Safaricom’s customer-first approach. Speaking at the event, Dr. Peter Ndegwa, CBS, CEO of Safaricom, emphasized the company’s dedication to innovation and personalized service:
“As we celebrate 25 years of transforming lives, we remain committed to leveraging technology to deliver innovative, customer-first solutions that empower individuals, businesses, and communities. Driven by customer needs, we innovate to create solutions that truly matter. The Emerald platform reflects this dedication. It is not just to offer services, but a gateway to personalized experiences, deeper connections, and new possibilities in an increasingly digital world.”
Personalized Support and Exclusive Benefits
Emerald customers will have access to dedicated customer service representatives, ensuring swift resolution of queries and a seamless support experience. This level of exclusivity enhances customer satisfaction and strengthens brand loyalty.
Building on the Success of Safaricom Hook
Emerald follows the success of Safaricom Hook, a platform designed for young customers, offering tailored digital services, career opportunities, and financial empowerment tools. The success of Hook demonstrated the impact of customer-centric innovation, and Emerald extends this approach to a different market segment.
How to Join the Emerald Platform
Eligible customers can enroll in the Emerald Platform through:
- The Safaricom app
- Dialing ** *544# **
With the launch of Emerald, Safaricom continues to redefine customer engagement, offering a personalized, exclusive, and seamless experience to its high-value clientele.
