Technology & Gadgets

Chai Sacco USSD & Paybill Number: All You Need to Know

Chai Sacco

Chai Sacco Society Ltd., a leading deposit-taking Savings and Credit Cooperative Society (Sacco) in Kenya, has been empowering its members since 1973 with innovative financial solutions. With an asset base exceeding KSh 4.34 billion, Chai Sacco is regulated by the Sacco Societies Regulatory Authority (SASRA) and is ISO 9001:2015 certified, ensuring high standards of service delivery. One of its standout offerings is the M-Chai mobile banking platform, accessible via the USSD code *645# and the M-Chai app, complemented by the Sacco’s M-Pesa Paybill number 544200. This article provides a comprehensive guide to Chai Sacco’s mobile banking services, including how to use the USSD code, Paybill number, and app, as well as the benefits, services, and tips for maximizing these tools.


Introduction to Chai Sacco and Its Mobile Banking Revolution

Chai Sacco, established to serve employees of the Kenya Tea Development Agency (KTDA) and its affiliates, has grown into a financial powerhouse with a diverse membership base, including farmers, businesspeople, salaried employees, groups, and Kenyans in the diaspora. The Sacco’s mission is to empower members economically, socially, and financially through innovative financial products and accessible services. The introduction of the M-Chai mobile banking platform, accessible via USSD *645#, the M-Chai app, and the Paybill number 544200, has transformed how members interact with their accounts, making banking convenient, secure, and efficient.

Mobile banking has become a cornerstone of financial inclusion in Kenya, with over 70% of the population using mobile money services, according to the Central Bank of Kenya. Chai Sacco’s M-Chai platform aligns with this trend, offering members the ability to perform transactions, check balances, apply for loans, and more, all from their mobile phones. This article explores the features, benefits, and step-by-step processes of using Chai Sacco’s mobile banking services.

Why Choose Chai Sacco’s Mobile Banking?

  • Convenience: Access services anytime, anywhere using *645# or the M-Chai app.
  • Cost-Effective: Minimal transaction fees compared to traditional banking channels.
  • User-Friendly: Simple USSD menus and an intuitive app interface.
  • Secure: PIN-protected transactions ensure safety.
  • Comprehensive Services: From balance inquiries to loan applications, all in one platform.

Chai Sacco Mobile Banking: Understanding M-Chai Services

The M-Chai platform is designed to provide members with seamless access to their Sacco accounts. It is available through two primary channels: the USSD code *645# and the M-Chai mobile app, downloadable from the Google Play Store. Additionally, members can use the M-Pesa Paybill number 544200 for deposits and loan repayments. Below is a detailed breakdown of the services offered.

1. Enquiries

The M-Chai platform allows members to stay informed about their accounts with the following enquiry options:

  • Balance Enquiry: Check balances for Savings, Chai Angel Junior, Member Deposit, Share Capital, and Loan accounts.
  • Mini Statement: Access a mini statement showing recent transactions for all accounts.
  • Loan Balance Enquiry: Query outstanding loan balances, including monthly instalments and due dates.

2. Transactions

M-Chai enables members to perform a variety of transactions from their mobile phones:

  • Cash Withdrawal: Withdraw funds from your FOSA savings account to your M-Pesa account for easy access.
  • Cash Deposits: Deposit money from your M-Pesa account to any Chai Sacco account using Paybill number 544200.
  • Buy Airtime: Purchase Safaricom airtime directly from your FOSA account.
  • Inter-Account Transfer: Transfer funds between your own accounts or to other members’ accounts within Chai Sacco.

3. Loans

The M-Chai platform simplifies loan management with the following features:

  • Apply for E-Loan: Submit applications for instant electronic loans (E-Loans) directly via USSD or the app.
  • Repay Loans: Make loan repayments using funds from your FOSA account or M-Pesa.
  • Check E-Loan Eligibility: Verify if you qualify for an E-Loan based on your savings and membership status.
  • My Loans: View loan balances, monthly instalments, and due dates for all active loans.

How to Use Chai Sacco’s USSD Code *645#

The USSD code *645# is a quick and accessible way for members to interact with their Chai Sacco accounts without needing an internet connection. Here’s a step-by-step guide to using it:

  1. Dial *645#: Use a Safaricom line registered with Chai Sacco to access the M-Chai menu.
  2. Enter Your PIN: Input your secure PIN to log in. If unregistered, contact Chai Sacco to activate your mobile banking.
  3. Select an Option: Choose from the menu options, such as:
    • 1: Enquiries (Balance, Mini Statement, Loan Balance)
    • 2: Transactions (Withdraw, Deposit, Airtime, Transfers)
    • 3: Loans (Apply, Repay, Eligibility, My Loans)
  4. Follow Prompts: Complete the transaction by following the on-screen instructions.
  5. Confirm Transaction: Verify details and confirm to receive an SMS notification.

Tips for Using USSD *645#

  • Ensure Sufficient Airtime: Safaricom may charge a small fee (approximately KSh 5) per USSD session.
  • Use a Registered Number: Only the mobile number linked to your Chai Sacco account can access *645#.
  • Secure Your PIN: Never share your PIN to protect your account.

Using the M-Chai Mobile App

The M-Chai app, available on the Google Play Store, offers a more interactive and visual interface for members with smartphones. To get started:

  1. Download the App: Search for “M-Chai” on the Google Play Store and install it.
  2. Register/Login: Use your Chai Sacco-registered mobile number to verify your membership. You’ll receive a PIN via SMS for login.
  3. Explore Services: Access all M-Chai services, including balance enquiries, transactions, and loan management, through the app’s user-friendly interface.
  4. Perform Transactions: Follow the app’s prompts to withdraw cash, deposit funds, buy airtime, or apply for loans.

Benefits of the M-Chai App

  • Enhanced Interface: A graphical interface makes navigation easier than USSD.
  • Real-Time Updates: Get instant notifications for transactions and loan statuses.
  • Accessibility: Ideal for smartphone users with internet access.

Chai Sacco M-Pesa Paybill Number 544200

The Chai Sacco Paybill number 544200 allows members to deposit funds and repay loans using M-Pesa. This service integrates seamlessly with the M-Chai platform, making it a convenient option for members.

How to Deposit Money Using Paybill 544200

  1. Go to M-Pesa Menu: On your phone, select “Lipa na M-Pesa” and then “Paybill.”
  2. Enter Business Number: Input 544200 as the Chai Sacco Paybill number.
  3. Enter Account Number: Use the appropriate format:
    • For Deposits: Enter “DE” followed by your National ID number (e.g., DE 123456789).
    • For FOSA Savings: Enter “SA” followed by your National ID number (e.g., SA 123456789).
    • For Loan Repayment: Enter the loan type code (e.g., NL for Normal Loan, EL for Emergency Loan) followed by your National ID number (e.g., NL 123456789).
  4. Enter Amount: Input the amount (between KSh 10 and KSh 70,000 per transaction).
  5. Confirm Details: Enter your M-Pesa PIN, verify the details, and press “OK.”
  6. Receive Confirmation: You’ll receive an SMS confirming the transaction.

Supported Transactions

  • Deposits: Contribute to Savings, Share Capital, or other accounts.
  • Loan Repayments: Pay off loans like Normal Loans, Emergency Loans, or E-Loans.
  • No Additional Fees: Chai Sacco does not charge extra fees for Paybill transactions, though standard M-Pesa charges apply.

Key Features of Chai Sacco’s Mobile Banking

Chai Sacco’s mobile banking services are designed to meet the diverse needs of its members. Here are the standout features:

  • 24/7 Accessibility: Transact anytime, anywhere, without visiting a branch.
  • Multiple Channels: Choose between USSD *645#, the M-Chai app, or Paybill 544200.
  • Comprehensive Loan Management: Apply for, repay, and monitor loans with ease.
  • No Minimum Balance Fees: FOSA accounts have no monthly charges, and savings accounts earn interest with a minimum balance of KSh 5,000.
  • Secure Transactions: PIN-protected USSD and app access ensure safety.
  • Integration with M-Pesa: Seamless deposits and withdrawals via Paybill 544200.

Benefits of Chai Sacco’s Mobile Banking for Kenyan Members

Chai Sacco’s mobile banking platform aligns with Kenya’s digital financial landscape, where mobile money transactions reached KSh 6.2 trillion in 2024, according to the Central Bank of Kenya. The M-Chai platform offers significant benefits:

  • Financial Inclusion: Rural members in areas like Litein and Silibwet can access services without traveling to urban branches.
  • Time-Saving: Perform transactions in seconds, reducing the need for branch visits.
  • Cost-Effective: Low transaction fees compared to bank charges, with no ledger fees on FOSA accounts.
  • Empowerment: Instant E-Loans and loan eligibility checks support quick financial decisions.
  • Convenience for Diaspora Members: Kenyans abroad can manage accounts remotely via the app or Paybill.

How to Register for Chai Sacco Mobile Banking

To access M-Chai services, members must register for mobile banking. Here’s how:

  1. Visit a Chai Sacco Branch: Fill out the Mobile Banking Application Form, available at any branch or downloadable from www.chai-sacco.co.ke.
  2. Provide Details: Submit your registered mobile number, National ID, and other required documents.
  3. Receive PIN: You’ll get a temporary PIN via SMS to activate USSD *645# or the M-Chai app.
  4. Set Up Your Account: Log in and change the temporary PIN to a secure one.

For assistance, contact Chai Sacco’s head office at 0709 808 000 or email info@chai-sacco.co.ke.


Chai Sacco’s Financial Products and Their Integration with Mobile Banking

Chai Sacco offers a range of financial products that integrate seamlessly with its mobile banking platform, enhancing member convenience. Key products include:

Savings Products

  • Akiba Jipange Savings Account: Earn interest with a minimum balance of KSh 5,000, accessible via M-Chai for deposits and withdrawals.
  • Chai Angel Junior Account: Designed for children under 18, with a minimum monthly saving of KSh 500. Members can deposit via Paybill 544200.
  • Fixed Deposit Account: Offers 10.5% interest per annum, payable quarterly, with deposits possible through M-Chai.
  • Sherehe Account: For special occasions, with flexible deposits via mobile banking.

Loan Products

  • E-Loans: Instant loans applied for and repaid via USSD *645# or the M-Chai app.
  • Personal Loans: Includes Normal Loans (13% p.a. reducing balance, up to 60 months) and Emergency Loans, manageable via M-Chai.
  • Business Loans: Supports entrepreneurs with funds for working capital or asset acquisition.
  • Mortgage Loans: Offered in partnership with the Kenya Mortgage Refinance Company (KMRC), with repayment options via Paybill 544200.

Additional Services

  • ATM Services: Withdraw funds at Co-operative Bank ATMs or Visa-branded outlets using Chai Sacco’s ATM card.
  • Welfare Services: Access insurance and emergency funds, with contributions manageable via M-Chai.

Challenges and Solutions in Using Chai Sacco’s Mobile Banking

While Chai Sacco’s mobile banking is highly effective, members may face challenges:

  • Network Issues: Poor mobile network coverage in rural areas can disrupt USSD access.
    • Solution: Use the M-Chai app with Wi-Fi or visit a nearby branch/satellite office.
  • PIN Security: Forgetting or sharing PINs can compromise account safety.
    • Solution: Reset your PIN via the app or contact Chai Sacco for assistance.
  • Transaction Limits: M-Pesa Paybill transactions are capped at KSh 70,000 per transaction.
    • Solution: Split large transactions or visit a branch for higher amounts.

Chai Sacco’s Role in Kenya’s Financial Landscape

Saccos manage over KSh 1.2 trillion in assets in Kenya, serving more than 6 million members, according to the SASRA Supervision Annual Report 2023. Chai Sacco stands out with its robust mobile banking platform, which supports financial inclusion by bringing services to rural and urban members alike. The M-Chai platform competes with other Saccos like Ndege Chai (Paybill 637637, USSD *882#) and Jamii Sacco (Paybill 532200, USSD *879#), but its user-friendly interface and comprehensive services give it an edge.

Competitive Advantages

  • Low-Cost Transactions: Minimal fees for USSD and Paybill services.
  • Wide Accessibility: USSD *645# works on basic phones, while the M-Chai app caters to smartphone users.
  • Integrated Services: Combines savings, loans, and welfare services in one platform.
  • Rural Reach: Supports members in tea-growing regions like Litein and Silibwet.

Frequently Asked Questions About Chai Sacco Mobile Banking

  1. What is Chai Sacco’s USSD code?
    • Dial *645# to access M-Chai services like balance enquiries, transactions, and loans.
  2. What is the Chai Sacco Paybill number?
    • Use 544200 for deposits and loan repayments via M-Pesa.
  3. How do I download the M-Chai app?
    • Search for “M-Chai” on the Google Play Store and install it.
  4. What transactions can I perform on M-Chai?
    • Withdraw cash, deposit funds, buy airtime, transfer money, apply for E-Loans, and repay loans.
  5. Is mobile banking secure?
    • Yes, transactions are PIN-protected, and the platform complies with SASRA regulations.
  6. How do I register for M-Chai?
    • Fill out the Mobile Banking Application Form at a Chai Sacco branch or contact the head office.

Chai Sacco’s mobile banking platform, powered by USSD *645#, the M-Chai app, and Paybill number 544200, is a game-changer for financial inclusion in Kenya. Whether you’re checking your savings balance, applying for an E-Loan, or depositing funds, these tools offer unmatched convenience and efficiency. With a strong focus on member empowerment, Chai Sacco continues to lead the Sacco sector by integrating technology with affordable financial products. To get started, dial *645#, download the M-Chai app, or use Paybill 544200 to experience seamless banking at your fingertips.

For more information, visit www.chai-sacco.co.ke or contact the head office at 0709 808 000 or info@chai-sacco.co.ke. Join Chai Sacco today and take control of your financial future with M-Chai mobile banking.