Current Status
“Batch 6464 has been paid to your Mobile wallet account as you provided during application. You are advised to remain patient for further communication from Surepay within 2 working days then you will then proceed to access the funds via USSD code *642#”
HELB has fully paid Batch 6464, and upkeep has already been sent to the mobile wallet account registered during loan application. Students only need to wait for the Surepay confirmation message within two working days. Once the notification arrives, beneficiaries can access their funds via USSD code *642#. This batch is not pending — it is paid and in the access stage.
What Batch 6464 Covers
Batch 6464 is likely to include a mix of higher education beneficiaries, such as:
- First-time KUCCPS university students
- Continuing undergraduates who rely on upkeep for accommodation and living costs
- TVET students under government-supported training centres
- Applicants in both government-sponsored and self-sponsored categories
Students in this batch typically receive:
- Tuition payment
Transferred directly to the university or TVET institution to settle fee balances. This amount is visible in a student’s loan statement but not in their mobile wallet. - Upkeep disbursement
Already paid into the mobile wallet linked to the student’s loan account. Access instructions now depend on the upcoming Surepay message.
The reference to *642# means that beneficiaries will use that USSD code to manage and withdraw their upkeep once final confirmation is sent.
Why the Delay? Common Reasons in 2025
Many students have been anxiously waiting. These are the main factors that cause processing lags before batches are finally paid:
- Large-scale verification of student data
HELB must confirm university registration, guarantor information and updated household income before payment. - National Treasury cash flow schedule
HELB can only release funds following official treasury disbursements to the student financing programme. - Institution reporting timelines
Universities and TVETs take time to submit accurate enrolment lists and academic confirmations. - Coordination with financial providers
When new wallet systems like Surepay handle the funds, security checks and integration steps take longer.
These delays are common during the start or middle of academic terms when the largest number of students are queued for funding.
How to Check Your Status Right Now
Even with payment confirmed, students should keep verifying their status through official HELB channels:
- Online Portal
Visit portal.hef.co.ke → Login → My Loans
Check disbursement entries for tuition and upkeep updates. - HELB Mobile App (Android)
Provides real-time notifications when records are updated or funds are posted. - SMS
SendSTATUS [ID Number]to 20053
Example:STATUS 12345678
Useful for quick confirmation. - USSD
Dial *654# when active
A convenient alternative for students without data access.
Ensure your mobile number in the HELB system is the one you currently use, or you may miss Surepay messages.
What to Do While Waiting
Funds are already paid — the final step is access authentication. Here is how to stay prepared:
- Keep your phone line active
Ensure your SIM card is inserted, has service and enough SMS storage for incoming Surepay notifications. - Prepare to use *642#
Once approved, this USSD code will allow you to view and withdraw your upkeep. - Follow up with your institution’s finance office
Tuition may take time to reflect internally. Visit or call to update your fee records if needed. - Budget wisely
Prioritize essential student costs such as:- Rent or hostel fees
- Meals and transport
- Learning materials
Maintaining a plan helps avoid mid-semester financial strain.
- Use official support channels if anything seems unclear
Contact:- 0713 533 709
- info@helb.co.ke
- @OfficialHELB on X
Never rely on fixers or agents asking for payment to “speed up” access.
With the batch already paid, the final process should move quickly once the Surepay SMS is received.
