Nairobi City Water and Sewerage Company has announced a citywide enforcement campaign starting 11 February 2026 to recover overdue bills from all categories of consumers, warning that disconnections will be applied uniformly to defaulters.
Nairobi City Water and Sewerage Company Limited (NCWSC) has announced a renewed enforcement campaign to recover longstanding overdue arrears from defaulting consumers, with disconnections set to begin on 11 February 2026.
The utility, which is the licensed provider of water and sewerage services in Nairobi City County, said the exercise will apply to all customer categories, including domestic households, commercial entities, government ministries, departments and agencies (MDAs), water service providers, and other institutions.
According to NCWSC, the enforcement drive is aimed at safeguarding the company’s financial health and ensuring the long-term sustainability of water and sewerage services across the city.
Revenue shortfalls and service challenges
The company noted that despite repeated reminders, public notices, and customer engagement efforts, a significant number of accounts remain in default, contributing to substantial revenue shortfalls.
“These unpaid bills directly undermine our ability to invest in critical infrastructure maintenance, leak repairs, network expansion, and the provision of reliable water and sewerage services,” NCWSC said.
The utility is grappling with rising operational costs and persistent non-revenue water challenges, making timely revenue collection increasingly critical to maintaining service levels and supporting future investments.
No exemptions as disconnections begin
NCWSC emphasised that the disconnection exercise will be applied uniformly, with no exemptions for any consumer category.
Reconnections will only be processed once customers have fully settled all outstanding balances or entered into approved payment arrangements with the company.
Affected customers have been urged to act urgently by visiting any NCWSC regional office or the main Business Centre at Hazina Towers in Nairobi’s Central Business District to regularise their accounts.
Multiple payment options available
To ease compliance, the water utility has streamlined its payment channels, allowing customers to settle bills and check balances conveniently through multiple platforms.
Customers can dial *260# on any mobile phone for instant balance checks and payments, use M-Pesa Pay Bill number 444400 with their account number as the reference, access the Nairobi Water Mini App through the M-Pesa app under utilities, or pay through partner banks.
NCWSC said the availability of multiple payment options is intended to remove barriers to compliance and help customers clear arrears promptly.
Call for timely payments
The company reiterated its commitment to delivering safe, reliable, and sustainable water and sewerage services to all Nairobi residents.
NCWSC stressed that timely customer payments are essential to support ongoing service quality improvements, reduce non-revenue water, and expand access to water and sanitation services across the rapidly growing city.
