Kenya Power and Lighting Company (Kenya Power) has introduced a simple solution for customers who accidentally delete their electricity token messages before entering them.
The utility company announced that prepaid customers can now retrieve their last three electricity tokens instantly by dialing *977# on their mobile phones.
The feature is designed to help customers who may have deleted the SMS containing their token number before keying it into their prepaid meters.
Quick Access to Token Information
By dialing *977#, customers can access a menu that displays the three most recently purchased tokens, allowing them to quickly retrieve the token number and complete the electricity recharge process.
The service eliminates the need for customers to contact customer care or visit service centres when they lose their token SMS.
Improving Customer Convenience
Kenya Power and Lighting Company has been expanding its digital and mobile services to improve convenience for its prepaid electricity users across the country.
The new USSD feature provides a faster way for customers to recover token details and avoid delays in restoring electricity supply after purchasing power.
Kenya Power encourages customers to use the USSD service whenever they accidentally delete their token SMS, ensuring they can quickly access their purchased units.
