In today’s digital era, having a reliable internet connection is essential for everyone, whether you’re running a business, working from home, streaming movies, or simply staying in touch with loved ones. Kenya’s competitive market offers a range of Internet Service Providers (ISPs), each providing various services to meet the diverse needs of its users. In this article, we take a deep dive into the top 10 best ISPs in Kenya, evaluating their services, coverage, pricing, and customer support to help you choose the right provider.
1. Safaricom Home Fibre
Safaricom Home Fibre is a household name in Kenya, known for its reliability and extensive coverage. The company offers fiber optic internet services with speeds ranging from 5Mbps to 100Mbps, catering to both residential and small business users. Safaricom’s integration with M-Pesa makes paying bills convenient, and their customer service is robust. The provider’s packages are competitive, making it a popular choice for many Kenyans who value reliability and strong customer support.
2. Zuku Fiber
Zuku Fiber, under Wananchi Group, is one of Kenya’s leading ISPs, especially known for offering bundled packages that include internet, TV, and phone services. Zuku’s fiber optic internet provides speeds ranging from 10Mbps to 250Mbps, making it suitable for a variety of users. Although some customers have raised concerns about customer service, Zuku remains a preferred choice for urban residents due to its wide coverage and competitive pricing.
3. Faiba by Jamii Telecommunications Limited (JTL)
Faiba, offered by Jamii Telecommunications Limited (JTL), is synonymous with high-speed internet in Kenya. JTL was among the pioneers in launching 4G LTE services under the Faiba brand. They provide fiber optic internet with speeds ranging from 30Mbps to 75Mbps, tailored for both homes and businesses. Faiba’s emphasis on speed, reliability, and affordability makes it a strong contender in the market, especially in areas where fiber is available.
4. Liquid Telecom Kenya
Liquid Telecom Kenya, part of the larger Liquid Telecom Group, is a major ISP serving both businesses and residential customers. Known for its robust infrastructure, Liquid Telecom offers high-speed fiber optic internet with reliable service and excellent customer support. The company provides dedicated internet services for businesses that require high uptime and reliability. Liquid Telecom’s strong network makes it a preferred choice for companies and SMEs looking for secure and dependable internet connections.
5. Telkom Kenya
Telkom Kenya, with its rich history, has evolved into a competitive ISP offering both fiber and mobile internet services. Telkom’s data bundles are popular among mobile users for their affordability and widespread 4G coverage. For those needing fiber internet, Telkom offers packages that are well-suited for both residential and business use. The company’s focus on improving infrastructure and service delivery has made it a solid option in the Kenyan ISP landscape.
6. Poa! Internet
Poa! Internet is a relatively new but fast-growing ISP in Kenya. The company targets underserved communities, offering affordable internet services in low-income areas and informal settlements. Poa! Internet provides wireless connections with speeds sufficient for everyday tasks like browsing, streaming, and online communication. Their community-centric approach and low-cost packages make them an attractive option for users looking for affordable and reliable internet services.
7. Starlink
Starlink, the satellite internet service launched by SpaceX, has recently entered the Kenyan market, offering a revolutionary approach to internet connectivity. Starlink provides high-speed internet access in remote and rural areas where traditional ISPs might not reach. With download speeds ranging from 50Mbps to 150Mbps, Starlink is a game-changer for regions with limited infrastructure. The service is particularly beneficial for businesses and individuals in remote locations, offering a reliable alternative to terrestrial internet services. Although the cost of equipment and service might be higher than other providers, Starlink’s ability to deliver connectivity in hard-to-reach areas makes it a critical addition to Kenya’s ISP market.
8. Internet Solutions Kenya (IS Kenya)
Internet Solutions Kenya, a subsidiary of Dimension Data, provides premium internet services primarily to businesses. IS Kenya is known for offering dedicated internet, VPNs, and managed IT services, with a focus on reliability and security. Their services cater to corporate clients who require high-quality, consistent internet connections. Internet Solutions Kenya is highly regarded for its customer service, making them a trusted ISP among businesses that demand dependable internet access.
9. Mawingu Networks
Mawingu Networks is an innovative ISP that has focused on providing internet services in rural and remote areas of Kenya. By using a combination of solar-powered Wi-Fi hotspots and TV White Space technology, Mawingu has expanded internet access to regions that previously lacked connectivity. Mawingu’s affordable internet packages have been crucial in bridging the digital divide, making them a respected provider in the country. Their model showcases the potential of technology in expanding internet access to underserved areas.
10. Skynet Broadband
Skynet Broadband offers satellite-based internet services across Kenya, providing coverage in remote and hard-to-reach areas. Skynet’s satellite technology ensures that customers in rural areas have access to reliable internet, even where traditional ISPs might not operate. The company offers packages tailored to different needs, from basic internet use to more intensive data demands. Skynet’s commitment to providing internet in underserved areas makes it a vital player in Kenya’s ISP landscape.
Conclusion
Kenya’s ISP market is diverse and dynamic, offering options for all types of users, from urban dwellers to those in remote locations. Whether you’re looking for high-speed fiber optic internet or satellite connectivity in a remote area, there’s an ISP in Kenya that can meet your needs. Safaricom Home Fibre, Zuku Fiber, and Faiba lead the market in urban areas, while innovative providers like Poa! Internet and Mawingu Networks are making strides in expanding access to underserved communities. The recent entry of Starlink adds a new dimension to the market, particularly for users in remote regions. With this comprehensive review of the top 10 ISPs in Kenya, you can make an informed decision to find the best provider that suits your internet needs.
