In a significant technological leap, Nairobi City Water & Sewerage Company Ltd (NCWSC) has introduced a new USSD code, *260#, set to redefine how customers interact with water and sewerage services. This innovative feature allows users to register or deregister for electronic bills, update contact details, inquire and pay bills, apply for water and sewer connections, and check the status of their applications—all through a simple dial.
Unveiled by the Managing Director, Eng. Nahason Muguna, the new USSD code marks an important milestone in the company’s commitment to enhancing customer experience. Eng. Muguna expressed his enthusiasm about the launch, stating, “This marks a significant step in ensuring seamless access to our services. It underscores our dedication to leveraging technology to improve customer service and operational efficiencies.”
In addition to the USSD service, NCWSC also offers a toll-free line, enabling customers to contact the call center without incurring charges. These advancements reflect the company’s ongoing efforts to integrate modern technology into its customer service framework, aiming to provide more accessible, efficient, and user-friendly processes.
For further details on how to utilize the new services, customers are encouraged to visit the official Nairobi Water website or follow their social media pages on Twitter and Facebook. This development is expected to significantly ease the way customers manage their water and sewer services, propelling NCWSC towards its goal of excellence in service delivery and customer satisfaction.
