Postbank, fully owned by the Government of Kenya and operating under the Ministry of Finance, plays a significant role in mobilizing savings for national development. With a mission to promote a savings culture among Kenyans, Postbank has continually expanded its services to reach a broad customer base across the country. One of the key ways Postbank has enhanced its accessibility is through its network of agents, which provide convenient banking services in local communities. This article outlines the services offered by Postbank agents and the requirements needed to become one.
Services Offered by Postbank Agents
Postbank agents act as an extension of the bank, offering a range of services that help customers access banking without visiting physical branches. These services include:
- Cash deposits: Customers can deposit money into their Postbank accounts through any agent.
- Cash withdrawals: Customers can withdraw funds from their accounts at agent locations.
- Mini statements: Agents provide account mini-statements showing recent transactions.
- Balance enquiry: Customers can check their account balances through Postbank agents.
- Salary payments: Employees can receive their salaries through Postbank agents.
- School fees payment: Postbank agents facilitate the payment of school fees.
- Pension payment: Retirees can access their pension funds through Postbank agents.
- Utility bill payments: Postbank agents allow customers to pay utility bills such as Kenya Power’s Easy Pay service and selected water services, including Kilifi & Malindi, Kiambu, Karuri, Kikuyu, and Limuru water services.
Requirements to Become a Postbank Agent in Kenya
Becoming a Postbank agent is an excellent opportunity for businesses to diversify their revenue streams and provide essential services to the community. Below are the requirements to qualify as a Postbank agent:
1. Business Requirements
- Running business: The applicant must have an operational business that has been in existence for at least six months.
- Business premise: The business must operate from a permanent or semi-permanent premise.
- Business space: The business should have a space of at least 150 square feet to accommodate customers and banking activities.
- Location: The business premise should be accessible by road and ideally located in the Central Business District (CBD) of a town or center.
2. Documentation for Companies
If the applying business is a company, the following documents are required:
- Memorandum and articles of association: Copies of these foundational documents of the company.
- Certified VAT and PIN certificate: These tax compliance documents must be provided.
- Company profile: A detailed profile of the business, outlining its operations and history.
- Certificate of registration/incorporation: Proof that the business is legally registered or incorporated.
- Bank statements: Certified copies of the company’s monthly bank statements, demonstrating financial stability.
- Directors’ details: Copies of identification documents (IDs) and passport-size photographs of the company directors.
3. Documentation for Individual Businesses
For sole proprietors or individual business owners, the following are required:
- Copy of ID: A copy of the business owner’s national identification card.
- Passport photos: Two recent passport-size photographs.
- Business permit: Proof that the business is licensed to operate within the region.
- Certificate of good conduct: A certificate showing the owner’s clean criminal record.
- KRA PIN: The Kenya Revenue Authority Personal Identification Number (PIN) for tax purposes.
Benefits of Becoming a Postbank Agent
Becoming a Postbank agent offers multiple advantages to both business owners and the community. Business owners increase foot traffic to their premises, gain an additional income stream from transaction commissions, and enhance their credibility as reliable service providers. Additionally, communities benefit from convenient access to essential financial services, especially in areas where Postbank branches may not be easily accessible.
Postbank Contacts
For more information on how to become a Postbank agent or to inquire about the application process, you can reach out to Postbank through the following contact details:
- Phone: +254 20 2803248
- Email: info@postbank.co.ke
Postbank’s agency banking initiative has made a positive impact by bringing financial services closer to customers across Kenya. For businesses, becoming a Postbank agent is an opportunity to enhance service offerings, increase revenue, and play a vital role in Kenya’s financial ecosystem.
