As an Airtel Money customer, accessing your transaction history is an essential step in managing your financial activities. Whether for personal tracking, record-keeping, or resolving a dispute, obtaining an Airtel Money statement allows you to review all your financial transactions. This article will walk you through the process of getting an Airtel Money statement in Kenya, using various methods available to customers.
What is an Airtel Money Statement?
An Airtel Money statement is a detailed summary of the financial transactions on your Airtel Money account. This document captures all incoming and outgoing transactions, providing a chronological record of the activities carried out through the mobile money platform. It can be useful for reconciling your payments, proving transaction history in case of disputes, and maintaining financial records.
Methods to Get an Airtel Money Statement
1. *Using USSD Code 334#
You can get a quick summary of your last few transactions or request an Airtel Money statement via email using USSD *334#. Here’s how:
To View the Last Five Transactions:
- Dial ** 334#* on your mobile phone.
- From the menu, select Option 8: My Account/PIN.
- Choose Option 7: Next.
- Select Option 1: Mini Statement.
- Choose Option 1: Last five transactions.
- Enter your Airtel Money PIN to confirm the request.
You will receive a message from Airtel shortly with a summary of your last five transactions.
To Receive a Full Statement via Email:
- Dial ** *334#**.
- Select Option 8: My Account/PIN.
- Choose Option 7: Next.
- Select Option 1: Mini Statement.
- Then, choose Option 2: Summary on email.
- Enter your preferred email address.
- Confirm by entering your Airtel Money PIN.
You will receive a message confirming your request, and the statement will be emailed to your inbox immediately. Ensure your email address is active and accessible for easy retrieval.
2. Using My Airtel App
The My Airtel App is another convenient way to access your Airtel Money transaction history. It offers a detailed overview of your transactions for up to three months. Here’s how to do it:
- Download and install the My Airtel App from Google Playstore or Apple Appstore.
- Open the app and complete the setup process.
- Navigate to the MORE tab.
- Select Airtel Money Services, then choose Transaction History.
- You can view all transactions done on your account for the past three months.
To customize your view, tap on MODIFY, and choose specific dates from the calendar. After selecting the dates, hit Search, and your detailed transaction history will be displayed.
3. Visit Any Airtel Shop
If you need an Airtel Money statement covering a more extended period (e.g., over three months), you can visit any Airtel service center near you. The customer care representative at the shop will help you access and print the required statement. Remember to carry your National ID for identity verification.
4. Call Airtel Money Customer Care
For additional assistance in obtaining an Airtel Money statement, you can contact Airtel customer care via the following channels:
- Call: Dial 100 or 0733 100 100 to speak with a customer care agent.
- Social Media: Reach out via Airtel’s official Facebook or X (formerly Twitter) pages for help.
Managing your Airtel Money account and keeping track of your transactions has never been easier. Whether you choose to use the USSD code *334#, the My Airtel App, or visit a service center, accessing your Airtel Money statement is fast and straightforward. Always ensure you regularly review your transaction history to maintain clear and accurate financial records.
