Waiting for Kenya Power to send your prepaid electricity token via SMS can sometimes be frustrating, especially if you’re already low on power. Many Kenyans have experienced delayed SMS delivery or even technical issues that prevent them from receiving tokens after purchasing. Fortunately, there are quick, reliable methods to access your tokens through the Kenya Power app and USSD code, ensuring you don’t get left in the dark.
Here’s a step-by-step guide on how to retrieve your token information instantly without waiting for the SMS:
1. Retrieving Tokens via the USSD Code
Kenya Power has set up a dedicated USSD code (*977#) to help prepaid customers easily access their most recent tokens without needing an SMS. This option is particularly useful if you’re out of data, in a hurry, or dealing with a service delay.
To retrieve tokens via USSD:
- *Dial 977# from your phone’s dial pad.
- When prompted with the main menu, select Option 1: Prepaid Services (Token).
- Next, choose the Latest Token option, and follow the instructions to either:
- Select a registered meter if you’ve saved your meter details before.
- Add a new meter number if you’re using a new meter or haven’t previously registered your details.
Once these steps are completed, you’ll see a list of the last five token purchases associated with the selected meter number. You can retrieve and use the most recent token immediately.
2. Retrieving Tokens via the Kenya Power Mobile App
The Kenya Power app, available on both the App Store for iOS and Google Play Store for Android, provides a seamless way to manage prepaid tokens and other billing information.
To retrieve tokens through the Kenya Power app:
- Download and launch the app on your mobile device if you haven’t already.
- From the app’s main screen, locate and click on the Bill/Token option in the dropdown menu.
- Enter your meter number and click OK.
The app will then display a list of your most recent token purchases, making it easy to retrieve and apply the latest token if the SMS delivery has delayed. Using the app also allows you to keep a record of previous token transactions and billing information for future reference.
Additional Tips to Ensure Smooth Token Retrieval
- Save Your Meter Number: If you frequently use the USSD option, save your meter number on the platform for faster access.
- Ensure Updated App Version: Regularly update the Kenya Power app to benefit from the latest features and performance improvements.
- Check Network Connectivity: If you’re experiencing a delay, confirm that you have a stable internet connection (for the app) or cellular service (for USSD).
Benefits of Using the Kenya Power App and USSD Code
Both the Kenya Power app and the USSD code offer a quick and efficient solution to token retrieval. Here’s why these methods are beneficial:
- Quick Access: You can instantly retrieve your token history without relying on SMS, which can be delayed.
- Easy to Use: With simple prompts and clear navigation, both the app and USSD code are user-friendly and do not require technical knowledge.
- Accessible Anywhere: Whether you have internet access (for the app) or just cellular service (for USSD), you can access your token information from anywhere, at any time.
With these tools at your disposal, retrieving your Kenya Power tokens is easier than ever. Next time you’re facing a delayed SMS, use the app or dial *977# to keep your power running uninterrupted.
