M-Kopa, a leading asset financing platform in Kenya, has empowered millions of underbanked customers by providing them access to essential products and services. Launched in October 2012, M-Kopa offers a variety of products, including smartphones, solar lighting, televisions, radios, fridges, and loans. The platform uses a ‘Pay-As-You-Go’ financing model, allowing customers to own products over time through flexible micro-payments.
One of the most popular M-Kopa products is the smartphone, which users can pay for in installments. Payments can be made on a daily, weekly, or monthly basis through M-PESA, ensuring convenience and accessibility. This guide provides an easy-to-follow process for paying for your M-Kopa phone via M-PESA.
How to Pay for Your M-Kopa Phone via M-PESA
- Go to Your M-PESA Menu
- Open your M-PESA menu on your mobile phone by navigating to the M-PESA app or your mobile provider’s USSD code.
- Select “Lipa na M-PESA”
- From the M-PESA options, select the “Lipa na M-PESA” option, which allows you to pay for goods and services.
- Select “PayBill”
- Choose the “PayBill” option from the menu, as M-Kopa uses a PayBill number for payments.
- Enter Business Number 333222
- Input 333222 as the PayBill number for M-Kopa. This number is designated specifically for making payments to M-Kopa.
- Enter Your M-Kopa Account Number
- In the account number field, enter the ID number you used when registering for M-Kopa services. This helps identify your account for the payment.
- Enter the Amount You Wish to Pay
- Enter the amount you want to pay toward your M-Kopa phone. The amount can vary depending on your agreed repayment plan, but M-Kopa allows flexible micro-payments, giving you the freedom to pay daily, weekly, or monthly.
- Enter Your M-PESA PIN
- Enter your M-PESA PIN to authorize the transaction and press OK.
- Confirm the Transaction
- Double-check the payment details (business number, account number, and amount) to ensure everything is correct, then confirm the transaction.
- Receive Confirmation Messages
- Once the payment is successful, you will receive a confirmation SMS from M-PESA. Additionally, M-Kopa will send you a confirmation message to confirm that your payment has been received and credited to your account.
Important Notes
- Late or Missed Payments: If you miss your scheduled payments or fail to pay as agreed, M-Kopa will deactivate your phone until you make the required payments. To reactivate your phone, you may need to make more than one installment or payment to unblock your account.
- No Cash Payments: M-Kopa does not accept cash payments. Always make your payments via M-PESA to ensure that your payment is received securely and promptly.
- Flexible Payment Plans: M-Kopa’s financing model allows you to make payments in small amounts, offering the flexibility to pay based on your financial situation. You can choose daily, weekly, or monthly installments to suit your budget.
M-Kopa Contacts
If you encounter any issues while making payments or have questions about your M-Kopa account, you can reach out to their customer service team through the following channels:
- Phone: 0707 333 222
- Email: customercare@m-kopa.com or info@m-kopa.com
- Head Office: 21 Riverside Paddocks, Off Riverside Drive, Nairobi
These contact options are available for both product inquiries and payment-related issues, ensuring customers receive timely support when needed.
Why Choose M-Kopa?
M-Kopa has become a trusted platform in Kenya due to its innovative financing model, which allows low-income and underbanked customers to access life-changing products. The flexibility of their payment plans, combined with the convenience of M-PESA, makes it easier for customers to own products such as smartphones without needing to pay the full amount upfront.
M-Kopa also provides products beyond smartphones, including solar lighting systems, televisions, and home appliances, all on a similar ‘Pay-As-You-Go’ model. This model not only promotes financial inclusion but also enhances the quality of life for millions of Kenyans by providing access to essential technology and energy solutions.
Paying for your M-Kopa phone via M-PESA is a simple and convenient process. With flexible payment options and easy access through the M-PESA PayBill feature, you can manage your M-Kopa account with ease. By following the steps outlined in this guide, you can ensure timely payments and uninterrupted access to your M-Kopa products.
Remember, if you face any issues, M-Kopa’s customer support team is available to assist you with any queries or concerns you may have.
