Kenya Airways has signed a strategic partnership with Safaricom aimed at
driving innovations that will enhance the airline’s operational efficiency, strengthen
cybersecurity, and elevate the customer experience.
Kenya Airways and Safaricom will focus on enhancing connectivity, in-flight Wi-Fi, Infrastructure
Inspection, Security Surveillance, loyalty programs, data science, software development, and
aviation innovation in areas such as agriculture.
Commenting on the partnership, Fredrick Kitunga, Chief Information and Data Officer at Kenya
Airways said: “Kenya Airways collaboration with Safaricom is a testament to the power of co-
creation. By harnessing our combined expertise, we are not only addressing today’s challenges
but also laying the groundwork for sustainable growth, enhanced connectivity, and
transformative innovations that will benefit our customers and communities for years to
come.”
The companies will also collaborate in developing and implementing Internet of Things (IoT)
solutions for warehousing, baggage tracking, aircraft materials and ULD, to cover tracking,
location, reconciliation and stock taking.
Representing Safaricom, Cynthia Kropac, Head of Business noted, “This Memorandum of
Understanding solidifies our commitment to providing a transformative experience for our
customers, connecting people in new and innovative ways. By leveraging our respective
strengths—Kenya Airways in providing safe journeys and Safaricom in cutting-edge
communications and technology—we ensure that our customers remain seamlessly connected
throughout their travels.”
Kenya Airways’ Fahari Innovation Hub is a one‐of‐a‐kind center of aviation innovation
excellence in Africa that facilitates creative and collaborative ways of providing much‐needed
solutions to business problems. The Hub is a centre for strategic innovation management
offering opportunities for cocreation, networking, research, and learning; and is a springboard
for new ideas and innovations that help communities and continent face current and future
challenges.
