Selling products online through Jumia, one of Africa’s largest e-commerce platforms, can open doors to a vast customer base. However, to succeed, it’s essential to master the art of timely and compliant product deliveries. This guide is tailored for Kenyan sellers and will walk you through the critical steps of delivering products to Jumia, handling returns, and understanding the consequences of non-compliance.
1. Understanding the Delivery Guidelines
The delivery guidelines are designed to help sellers ensure smooth, timely, and compliant deliveries to Jumia. These guidelines are crucial for sellers participating in drop shipping, where you fulfill orders, and Jumia handles the final delivery to buyers.
2. Step 1: Confirming Orders
- Order Confirmation: Once a buyer places an order, it appears in the Seller Center as a pending order. Your responsibility is to confirm the order and prepare it for shipping within the specified time frame.
- Ready to Ship: After preparing the product, mark the order as “ready to ship” in the Seller Center. This action triggers the next steps in the fulfillment process.
3. Step 2: Fulfilling Orders
- Documentation: Print the buyer’s payment receipt and include it inside the package. Next, download the shipping label from the Seller Center and attach it to the package. Ensure the label is clearly visible and not obscured to avoid delays or cancellations.
- Labeling: Only use Jumia shipping labels. Incorrect or missing labels can result in significant delays or cancellations.
4. Step 3: Handover to Jumia
- Delivery Options: You can either drop off your products at a designated Jumia location or opt for Jumia’s pickup service if available.
- Proof of Handover: Upon handover, Jumia will issue a receipt, which serves as proof that the products were received.
- Inspection: Jumia will inspect the products and packaging to ensure they meet quality standards. If the products are non-compliant, they may be rejected, leading to potential penalties under Jumia’s Seller Penalty Policy.
5. Step 4: Distribution and Delivery to Buyers
- Once Jumia takes custody of your products, they handle the delivery to the buyers. If delivery fails, the products are returned to you within an agreed period.
- Vendor Promise: Jumia’s Vendor Promise ensures that you either get paid for delivered items or have the item returned if delivery fails.
6. Managing Returns and Inventory Forfeiture
- Returns: Items may be returned to you if they are damaged, defective, or fail delivery. Ensure you collect returned items within the stipulated period to avoid additional charges.
- Damaged Items: Inspect any returned items for damage at the point of collection. If items are damaged, you can submit a claim to Jumia within 48 hours.
- Forfeiture: If you fail to collect returned items within the designated window, they may be forfeited, meaning ownership transfers to Jumia or a third party without compensation.
7. Consequences of Non-Compliance
- Failure to comply with the delivery guidelines can result in penalties, including the rejection of products, return of items to the seller, and financial penalties.
8. Final Thoughts
- Understanding and adhering to Jumia’s delivery guidelines is critical for the success of your online business. By following the steps outlined in this guide, you can ensure smooth operations, minimize returns, and avoid penalties.
9. Further Assistance
- If you have any questions about the delivery process or need further assistance, Jumia’s Seller Support Team is available to help.
Conclusion
Delivering products to Jumia might seem complex, but with careful attention to these guidelines, you can streamline your operations and focus on growing your business. Stay compliant, ensure timely deliveries, and make the most of the opportunities Jumia offers.
