Mombasa County has made significant strides in digitizing its services, ensuring that both residents and visitors can access essential services with ease. One of these services is parking, which has been streamlined through a cashless system. Paying for parking in Mombasa is now seamless and efficient, reducing the need for manual payments and enhancing convenience.
In this article, we’ll walk you through the two main methods available for paying your parking fees in Mombasa: using the USSD and M-Pesa system, and making online payments through the Mombasa County eServices Portal. These options allow you to manage your parking transactions effortlessly, whether you’re a local or just passing through the coastal city.
1. Paying for Parking Using USSD and M-Pesa
One of the most convenient methods of paying for parking in Mombasa is through the county’s USSD service, combined with M-Pesa for transactions. Before you can start making payments, you need to register with the Mombasa Parking System. This registration is a one-time process, after which you can easily pay for parking as needed.
Registration Process:
- Dial 282# on your phone to access the Mombasa Parking System.
- Press 1 to register. You will need to provide your name, set a PIN, and confirm your details.
Payment Process:
Once registered, follow these steps to pay for parking:
- Dial 282# again.
- Enter 0 to navigate to the Main Menu.
- Select 1 for My Services.
- Choose 1 again for Mombasa Parking Services.
- If this is your first time, select Pay for New to initiate the parking payment.
- Select your vehicle category to view the associated charges.
- Enter your vehicle’s registration number.
- Confirm the details, and proceed to pay via M-Pesa by selecting Accept Payment.
- You will receive an M-Pesa payment prompt. Enter your M-Pesa PIN to complete the payment.
After completing the transaction, you’ll receive a confirmation SMS from Mombasa County, detailing your payment and vehicle registration. Parking officers in Mombasa will also have a secure record of your payment on their handheld devices, ensuring a smooth parking experience.
2. Paying for Parking Using the Mombasa County eServices Portal
The second method for paying for parking in Mombasa is through the Mombasa County eServices Portal. This online portal allows citizens to access various county services, including parking payments, from the comfort of their homes.
Registration Process:
To use the portal, you’ll first need to register for an account. Here’s how to do it:
- Visit eportal.mombasa.go.ke.
- Provide your details, including your name, phone number, email address, and location.
- Confirm your contact details and submit your registration.
- Wait for account approval, which typically takes one day.
Payment Process:
Once your account is approved, follow these steps to pay for parking:
- Log in to the Mombasa County eServices Portal using your national identification card.
- From the menu, select the Parking option.
- Choose Pay Online to proceed with the transaction.
- Select your preferred payment method. The portal supports various payment options including M-Pesa, Airtel Money, Debit/Credit cards, and Pesalink Bank Transfers.
- Complete the payment and receive confirmation through your preferred contact channel.
Although this method offers the convenience of online payments, the approval process for new accounts can take up to a day. Therefore, if you’re in a hurry, the USSD option is often more practical.
Mombasa County Parking Fees
Below is a summary of parking charges in Mombasa County, based on vehicle type and duration:
| Vehicle Type | Daily Fee (KES) | Monthly Fee (KES) | Quarterly Fee (KES) | Half Year Fee (KES) | Full Year Fee (KES) |
|---|---|---|---|---|---|
| Private Vehicle/Saloon Cars | 100 | 2,200 | 6,000 | 12,000 | 24,000 |
| Canter Pickups (2 to 5 Tonnes) | 300 | 7,000 | 20,000 | 40,000 | 80,000 |
| Lorries (5 to 10 Tonnes) | 500 | 10,000 | 30,000 | 60,000 | 120,000 |
| Trailers and Vehicles Above 10 Tonnes | 600 | 12,000 | 36,000 | 72,000 | 144,000 |
Clamping Fees for Violations
If you fail to pay for parking or violate parking regulations, your vehicle may be clamped, incurring the following fees:
| Vehicle Type | Clamping Fee (KES) |
|---|---|
| Tuktuks and Bodabodas | 1,000 |
| Saloon Cars and Pick-ups | 2,400 |
| Mini-buses, Matatus, and Canters | 5,000 |
| Buses and Lorries | 10,000 |
Additionally, a 50% penalty will be applied to the daily parking fee for clamped vehicles, on top of the clamping charges.
Contact Information
If you encounter any issues or have questions about parking in Mombasa, you can reach the County Government using the following contacts:
- Phone: +254 412311025
- Toll-Free Number: 1599
- Emergency Contacts: 0707-911911, 0788-911911, 0775-911911, 0756-911911
- Email: eservices@mombasa.go.ke
- Physical Address: Next to Burhani Park, Old Town, Treasury Square, Mombasa
Conclusion
Mombasa County has significantly improved the ease of paying for parking by introducing digital solutions such as the USSD/M-Pesa system and the Mombasa County eServices Portal. These methods allow for cashless, efficient, and fast payment, ensuring that motorists can park with peace of mind.
Whether you’re a local resident or visiting the coastal city, these payment options are designed to simplify the parking experience. Just be sure to register beforehand if you plan to use the eServices Portal, and always adhere to parking regulations to avoid penalties.
