PesaPap, the mobile banking platform by Family Bank, offers a fast, easy, and secure way to access banking services anytime and anywhere. Family Bank has a well-established network of PesaPap agents across the country, allowing customers to conveniently perform various banking tasks in their local communities without having to visit a branch. This article will explore the requirements for becoming a PesaPap agent in Kenya.
Services Available on PesaPap
As a PesaPap agent, you will offer a wide range of banking services to customers, making it easier for them to manage their finances. These services include:
- Account Services: Customers can perform balance enquiries, request account statements, and view an account overview.
- Bill Payments: Agents facilitate payments for utility bills, school fees, university fees, KRA, NHIF, Nairobi City County (NCC) land rates, airline ticketing, and more.
- Airtime Purchase: Agents enable the purchase of airtime for Safaricom, Airtel, and Telkom.
- Funds Transfer: Transfer services are available through PesaLink and RTGS.
- Mobile Money: Customers can deposit and withdraw funds via M-Pesa and Airtel Money.
- Mobile Loans: Agents help clients access instant loans and salary advances.
- Card Management: Services to manage bank cards.
- Cardless Withdrawals: Customers can withdraw funds from ATMs through agency banking.
- Insurance Purchase: Customers can purchase insurance policies through agents.
- Self-Service Requests: Agents assist with various self-service requests like ordering cheque books, activating mobile banking, and setting up SMS alerts.
- Contact Center Information: Agents provide essential contact information for Family Bank’s customer service.
- Locate Branches and ATMs: Agents help clients locate nearby Family Bank branches, ATMs, and PesaPap agents.
How to Access PesaPap
If you are already a Family Bank account holder but not yet registered for PesaPap, you can download the PesaPap app from the App Store or Google Play and activate mobile banking. You may also visit any Family Bank branch for assistance. Once registered, customers can access the service via the USSD code *325# for quick transactions.
Family Bank PesaPap Agent Requirements
To become a Family Bank PesaPap agent, businesses need to meet specific criteria to ensure they are capable of providing secure and reliable banking services. The following are the requirements for corporates, businesses, Saccos, trusts, and limited companies that wish to apply for agent banking:
- Identification Documents: A copy of the National ID for directors of the business.
- Certificate of Good Conduct: This ensures the business owners or directors have a clean legal record.
- Curriculum Vitae (CV): The CVs of business owners or directors should be provided to showcase relevant experience and qualifications.
- Certificate of Incorporation: A copy of the company’s registration certificate.
- Business PIN Certificate: A valid Kenya Revenue Authority (KRA) Personal Identification Number (PIN) certificate.
- Commercial Activity: The business must have been operational for at least 18 months to demonstrate stability.
- Business Certificates: The business must possess a valid or current business certificate.
- Business Permit: A valid business permit, indicating compliance with local regulations, is required.
- VAT Registration: If applicable, the business should be VAT registered and provide the relevant documentation.
- Audited Accounts: Audited financial statements for the past two years are necessary to prove the financial health of the business.
- Business Bank Statements: The business must provide six months of bank statements to demonstrate its financial activity.
- Resolution for Agent Banking: The business must provide a formal resolution to engage in agent banking.
- CRB Report: A Credit Reference Bureau (CRB) report, proving that the business or its owners have favorable credit standing.
- Banker’s Cheque: A banker’s cheque of Kshs 1,000 payable to the Central Bank of Kenya (CBK), renewable annually.
- Sacco Societies Regulatory Authority (SASRA) Approval: If the business is a Sacco with a Front Office Service Activity (FOSA), SASRA approval is required. For other entities, approval from relevant regulators is necessary.
Benefits of Becoming a PesaPap Agent
Becoming a PesaPap agent offers several benefits for businesses:
- Increased Foot Traffic: Offering banking services can attract more customers to your business, increasing revenue.
- Commissions: Agents earn commissions from the transactions they facilitate, providing an additional income stream.
- Expanded Services: By becoming an agent, your business becomes a one-stop shop for customers seeking a variety of banking services.
- Enhanced Business Credibility: Partnering with a reputable bank like Family Bank can enhance your business’s credibility and customer trust.
How to Apply
Prospective PesaPap agents can begin the application process by visiting any Family Bank branch or contacting the bank through their customer care channels. Make sure to meet all the outlined requirements and provide the necessary documents during the application process.
Family Bank Contacts
For further inquiries or assistance in applying to become a PesaPap agent, you can reach Family Bank through the following contact details:
- Phone: +254 703 095 445 / +254 703 095 000
- Email: info@familybank.co.ke
In conclusion, becoming a Family Bank PesaPap agent is a lucrative opportunity for businesses to diversify their service offerings and increase their income. With a straightforward application process and the backing of Family Bank’s trusted services, businesses across Kenya can benefit from this program while serving their communities.
