The Kenya Wildlife Service (KWS) plays a crucial role in conserving and managing wildlife in Kenya. Established under an Act of Parliament (Cap 376), KWS is responsible for overseeing Kenya’s national parks, reserves, and sanctuaries. To improve customer experience and convenience, KWS recently launched a new payment solution through the eCitizen platform, effective from August 22, 2023. This system allows visitors to pay park fees online before accessing any KWS-managed parks, reserves, or sanctuaries.
In this guide, we will walk you through the steps of how to pay for KWS park fees using eCitizen.
How to Pay KWS Park Fees Through eCitizen
Here’s a simple, step-by-step process to help you pay for KWS park fees:
Step 1: Download the eCitizen App
The first step is to download the eCitizen app from the App Store (for iPhone users) or Google Play (for Android users). You can also access the platform directly through your browser by visiting https://kws.ecitizen.go.ke.
Step 2: Log In or Sign Up
If you already have an eCitizen account, log in using your credentials. If you don’t have one, you will need to sign up by providing your personal details. The signup process is simple and free.
Step 3: Select Kenya Wildlife Service
Once logged in, navigate to the Kenya Wildlife Service section on the platform.
Step 4: Choose Your Destination
Select the national park, reserve, or sanctuary that you plan to visit. KWS manages a range of locations, including Nairobi National Park, Amboseli, Tsavo, and many more.
Step 5: Fill in Visitor Details
You will be required to fill out a form with the following details:
- The number of people planning to visit.
- The age and gender of each visitor.
Step 6: Review Information
Before proceeding to payment, ensure that all the details you have entered are correct. Double-check the park you selected, the number of visitors, and their personal details.
Step 7: Choose a Payment Method
You can choose from several payment options available on the eCitizen platform:
- Mpesa
- Airtel Money
- Credit or debit card
Select your preferred payment method, and follow the instructions provided.
Step 8: Final Payment Review
Before completing the transaction, review your payment details one last time. Ensure the amount charged is correct and matches the number of visitors and the park fees.
Step 9: Receive Confirmation and e-Ticket
Once the payment is successful, you will receive a confirmation message and an e-ticket via email or the eCitizen app. This ticket is your proof of payment.
Step 10: Present the e-Ticket at the Park Entrance
On the day of your visit, present your e-ticket at the entrance of the national park, reserve, or sanctuary you are visiting. The KWS system will automatically record your transaction, allowing for seamless entry.
Step 11: Enjoy Your Visit
After verification, you will be granted access to the park, and you can enjoy the breathtaking wildlife and scenery that Kenya’s parks offer.
Kenya Wildlife Service (KWS) Contacts
In case you encounter any issues during the payment process or need further assistance, you can reach KWS through the following contacts:
- Phone: 020 237 9407 / 020 237 9408
- Toll-Free: 0800 597 000
Conclusion
The eCitizen platform provides a quick and convenient way to pay for KWS park fees, eliminating the need for cash transactions at park entrances. By following these steps, you can plan your visit to Kenya’s national parks with ease, knowing that your payment is securely handled online.
