The National Transport and Safety Authority (NTSA) has streamlined the process for applying for duplicate logbooks through the eCitizen platform, making it easier and more efficient for motorists to access vital vehicle registration services. This comes as part of NTSA’s move to align with President William Ruto’s directive for the consolidation of government services under a single pay bill system, a move aimed at reducing corruption and enhancing service delivery.
For motorists who have lost, damaged, or need a replacement of their vehicle logbook, the eCitizen portal now provides a simple, step-by-step process for applying for a duplicate. Here’s how you can apply:
Step-by-Step Guide to Apply for a Duplicate Logbook
- Log into Your eCitizen Account
- To begin the application process, log in to your eCitizen account using your registered credentials. If you don’t have an account, you will need to create one and verify it before proceeding.
- Access NTSA Services
- Once logged in, navigate to the NTSA services portal from the dashboard. This portal hosts all NTSA-related services, including vehicle registration, transfer of ownership, and logbook applications.
- Select Motor Vehicle Services
- After entering the NTSA portal, select the “Motor Vehicle Services” option. Here, you’ll find a menu of services related to vehicle registration, including the option to apply for a duplicate logbook.
- Choose Duplicate Logbook Option
- Click on “Duplicate Logbook” to initiate your application. You will be required to select the reason for requesting a duplicate logbook. Common reasons include loss, damage, or theft of the original logbook.
- Upload Required Documents
- You will need to attach a set of supporting documents in a single Portable Document Format (PDF). The required documents include:
- A police abstract report (for cases of loss or theft).
- An affidavit confirming the loss or damage of the logbook.
- A tape lift report, a document issued by law enforcement as part of the verification process for the vehicle.
- You will need to attach a set of supporting documents in a single Portable Document Format (PDF). The required documents include:
- Select Preferred Collection Office
- Choose a collection office where you would prefer to pick up the duplicate logbook once it is processed. NTSA has several offices across the country, so select the one that is most convenient for you.
- Provide Collection Details
- Enter the details of the person authorized to collect the logbook on your behalf if someone else will be collecting it for you. This information must be accurate to avoid any issues during collection.
- Declaration and Payment
- Scroll down to the declaration section, tick the checkbox, and preview your application to ensure all details are correct. You will then be required to pay Ksh 2,550 for the duplicate logbook, with an additional Ksh 50 service charge applied by eCitizen.
- Payment can be made through mobile money (M-Pesa), bank transfer, or debit/credit card, as facilitated by the eCitizen portal.
- Submit Application
- After making the payment, click “Complete” to submit your application. NTSA will begin processing your request, and you will receive an update on the progress via your eCitizen account.
Processing Time and Collection
NTSA processes duplicate logbook applications within three working days from the date of submission. Once your application has been approved, you will receive a notification, and you can collect your duplicate logbook from the collection office you selected during the application process.
Additional Information
- Affidavit Requirement: An affidavit is a sworn statement confirming that the logbook was lost or damaged. It is a legal document often prepared with the assistance of a lawyer or at a commissioner of oaths.
- Police Abstract: A police abstract is necessary when applying for a duplicate logbook due to theft or loss. It serves as an official record from the police verifying that the logbook was lost, making it a critical document in this process.
Why the NTSA eCitizen Portal is a Game Changer
The NTSA’s migration to the eCitizen portal marks a significant improvement in the way Kenyans can access motor vehicle services. Previously, vehicle owners would often face long queues at NTSA offices, but the new digital platform eliminates this inconvenience. Additionally, the consolidation of payments under one platform ensures transparency, reduces chances of corruption, and provides better tracking of transactions for both the government and the public.
Applying for a duplicate logbook through the NTSA’s eCitizen portal is now a quick, straightforward process that can be completed in a few easy steps. With the added convenience of making payments online and receiving updates within a short time frame, this service is a testament to the digital transformation happening in Kenya’s public sector.
Motorists should ensure that they have all the necessary documents in order and that they accurately follow the outlined process to avoid delays. In just three working days, your duplicate logbook will be ready for collection, bringing peace of mind to those dealing with lost or damaged documents.
