The Kenya Power and Lighting Company (KPLC) has streamlined its bill payment process, allowing customers to conveniently pay for their electricity through M-PESA. Whether you’re a prepaid customer buying tokens or a postpaid customer settling your monthly bill, using M-PESA’s PayBill feature is fast, easy, and efficient. In this guide, we’ll walk you through the steps to pay your KPLC bill, highlighting the key details for both prepaid and postpaid users.
How to Buy Kenya Power (KPLC) Prepaid Tokens via M-PESA PayBill Number 888880
If you are a prepaid customer, you’ll need to purchase tokens to load onto your electricity meter. Here’s a step-by-step guide on how to buy prepaid tokens using M-PESA:
- Go to the M-PESA Menu on Your Phone
- Navigate to your phone’s M-PESA menu by selecting the app or accessing it through your mobile service provider’s interface.
- Select “Lipa na M-PESA”
- Scroll through the options and select “Lipa na M-PESA,” which translates to “Pay with M-PESA.”
- Select “PayBill”
- From the list of available payment methods, select “PayBill.” This option allows you to send payments to specific business numbers like KPLC.
- Enter Business Number 888880
- Enter 888880 as the business number for purchasing KPLC prepaid tokens.
- Enter Your KPLC Prepaid Meter Number
- Input your KPLC prepaid meter number in the account number field. This number can be found on your meter or your previous token purchase receipts.
- Enter the Amount You Want to Pay
- Input the amount you want to pay for the prepaid tokens. The amount must be between KSh 100 and KSh 35,000.
- Enter Your M-PESA Pin
- Enter your personal M-PESA PIN and press OK to complete the transaction.
- Confirm the Details
- Double-check all the details (business number, meter number, and amount) to ensure accuracy, then press OK.
- Receive Confirmation SMS from M-PESA
- You’ll receive a confirmation SMS from M-PESA with the details of your transaction.
- Receive Prepaid Token via SMS
- KPLC will generate a prepaid token for your meter and send it to you via SMS. Enter the token on your meter to load electricity units.
How to Pay KPLC Postpaid Bill via M-PESA PayBill Number 888888
For postpaid customers, paying your monthly bill via M-PESA is just as straightforward. Here’s how you can do it:
- Go to the M-PESA Menu on Your Phone
- Access your M-PESA menu by selecting the app or using the mobile service provider’s interface.
- Select “Lipa na M-PESA”
- Choose the “Lipa na M-PESA” option.
- Select “PayBill”
- Opt for the “PayBill” method from the list of available payment options.
- Enter Business Number 888888
- Use 888888 as the business number for paying your KPLC postpaid bill.
- Enter Your KPLC Account Number
- Input your KPLC postpaid account number in the account number field. This number is found on your KPLC bill statement.
- Enter the Amount You Want to Pay
- Specify the amount you want to pay, ensuring it is between KSh 100 and KSh 35,000.
- Enter Your M-PESA Pin
- Input your M-PESA PIN and press OK to proceed with the payment.
- Confirm the Details
- Review all the details of your transaction (business number, account number, and amount), then press OK to finalize the process.
- Receive Confirmation SMS from M-PESA
- M-PESA will send you a confirmation SMS detailing your payment.
- Receive Payment Confirmation from KPLC
- KPLC will send you a confirmation message, indicating that your postpaid bill has been successfully paid.
What to Do If You Encounter Problems Paying KPLC via M-PESA
If you experience any challenges while paying your KPLC bill via M-PESA—such as delays in receiving tokens or issues with payment confirmation—you can reach out to KPLC for assistance. The following are the customer support options provided by KPLC:
- Phone: +254 203201000 / 0703 070 707 / 0732 170 170
- Twitter: @KenyaPower_Care
- Facebook: Kenya Power Care
These channels provide direct support to customers and can assist with resolving issues related to bill payments, outages, or any other electricity-related inquiries.
Why M-PESA is the Preferred Payment Method for KPLC Bills
M-PESA has become the most convenient way to pay KPLC bills due to its ease of use and widespread availability. Here are a few reasons why customers prefer M-PESA for paying their electricity bills:
- Convenience: You can pay your electricity bill from anywhere, at any time, without needing to visit a physical vendor or bank.
- Speed: The payment process is quick, with confirmation and token generation happening almost instantly.
- Security: M-PESA ensures that your transactions are secure, and you receive real-time confirmations.
- Widespread Access: M-PESA is accessible to anyone with a mobile phone in Kenya, making it the most popular mobile payment platform in the country.
- No Additional Charges: When using M-PESA to pay KPLC bills, you do not incur any extra transaction fees.
Paying your KPLC electricity bill via M-PESA is the easiest and fastest way to ensure your power supply remains uninterrupted. Whether you’re buying prepaid tokens or settling a postpaid bill, the M-PESA PayBill system simplifies the entire process. With the step-by-step instructions provided in this guide, you can confidently pay your KPLC bill from the comfort of your home, office, or even while on the go.
For any issues with payments, don’t hesitate to contact KPLC using their customer service channels.
