The National Social Security Fund (NSSF) of Kenya provides essential services, ensuring that workers in both formal and informal sectors enjoy social security protection. This guide explores NSSF’s network of branch offices across Kenya, enabling users to access benefits, register memberships, make contributions, and get assistance.
Understanding the Role of NSSF in Kenya
The NSSF is committed to serving as a financial security pillar for Kenya’s workforce. Established as a social security agency, it operates similarly to a pension fund, collecting mandatory monthly contributions from salaried employees and voluntary contributions from those in informal employment. This network supports a structured and reliable system for securing workers’ financial future.
Services Offered by NSSF
NSSF delivers a range of services, including:
- Member Registration: This is open to both employers and employees in the formal and informal sectors.
- Contribution Management: NSSF receives and manages member contributions, ensuring funds grow through various investments.
- Benefit Processing: Members who meet eligibility criteria can claim retirement, invalidity, and survivors’ benefits.
To bring these services closer to its members, NSSF has established branches across the country. The locations, grouped into five regions, make NSSF services accessible to all Kenyans.
NSSF Regions and Branch Locations in Kenya
1. Nairobi Region Branches
- Nairobi Region Office: Bruce House, Standard Street
- Hill Branch: Social Security House, Bishops Road
- Kiambu Branch: Cathedral Plaza, Biashara Street
- Industrial Area Branch: Simco Plaza, Lusaka Road
- Donholm Branch: The Point-Buruburu, Rabai Road
- Ongata Rongai: Masai Mall, Magadi Road
- City Center Branch: Bruce House, Standard Street
- Westlands Branch: Rainbow Towers, Muthithi Road
- Eastleigh Branch: Eastleigh Mall, General Waruinge Road
- Kitengela Branch: Africa House, Namanga Highway
- Machakos Branch: Nijrang Building, Mbolu Malu Road
2. Central and Eastern Region Branches
- Nyeri Region Office: Sohan Plaza, Kimathi Way
- Embu Branch: Eastern Emporium Building, Kenyatta Avenue
- Makueni Branch: Junction Mall, Machakos-Wote Road
- Nyahururu Branch: Barclays Bank House, Sharp Road
- Maralal Branch: Saidia Building, Prisons Road
- Nanyuki Branch: Silver Plaza
- Muranga Branch: Pala Plaza
- Thika Branch: Thika House, Kwame Nkruma Street
- Mwingi Branch: LDP Building, Garissa Road
- Meru Branch: Ncheege Plaza, Kirikuri Street
- Kitui Branch: Muli Mall, Biashara Street
3. Coast and North Eastern Region Branches
- Coast/North Eastern Region Office: Social Security House, Mombasa
- Ukunda Branch: Tiosgima Plaza, Diani Beach Road
- Voi Branch: Haji Plaza, Biashara Street
- Garissa Branch: Lilac Centre, Kisimayu Road
- Mombasa Branch: Social Security House, Nkurumah Road
- Wajir Branch: Juba Building, Korahey-Works Road
- Malindi Branch: Al Noor Plaza, Jomo Kenyatta Avenue
- Lamu Branch: Majid Swaleh Hemed Building
- Mtwapa Branch: Mtwapa Mall, New Mombasa-Malindi Road
4. Rift Valley Region Branches
- Rift Valley Regional Office: AFC Building, Nakuru
- Naivasha Branch: Wagi House, Kenyatta Avenue
- Nakuru Branch: Polo Centre
- Eldoret Branch: Kiptagich Building, Uganda Road
- Nandi Hills Branch: Post Office Building, opposite Nandi Police Station
- Narok Branch: Oltalet Mall
- Kabarnet Branch: Mart Properties Plaza
- Kapsabet Branch: AFC Building
- Kericho Branch: Sinendet Towers, Kisumu-Nairobi Highway
- Sotik Branch: Bureti Tea Growers Sacco Building
- Kitale Branch: Ambwere Plaza, Mazingira Street
- Lodwar Branch: Northlands Building
5. Western and Nyanza Region Branches
- Western/Nyanza Regional Office: Al-Imran Plaza, Odinga Oginga Street
- Bungoma Branch: Catholic Diocese Building, Mumias Road
- Busia Branch: Rasto Park Plaza, Busia-Kisumu Highway
- Kakamega Branch: Ambwere Furaha Centre, Sudi Road
- Kisii Branch: Magson Plaza, Postal Road
- Kisumu Branch: Al-Imran Plaza, Odinga Oginga Street
- Nyamira Sub Branch: Happyline Centre
- Siaya Branch: Mwalimu Plaza, Odinga Oginga Street
- Homa Bay Branch: Luore Plaza, Bank Street
- Migori Branch: Pesoda Plaza, Migori-Isbania Road
- Vihiga Sub Branch: Cherry House, Kakamega-Kisumu Highway
Accessing NSSF Services through Huduma Centres
For added convenience, members can access NSSF services at Huduma Centres across Kenya. These centres offer a range of government services, allowing members to make inquiries, register, and even make contributions without having to visit a dedicated NSSF branch.
Digital Access to NSSF Services
To streamline services, NSSF has invested in digital solutions:
- Self-Service Portals: Members can access their accounts online through the NSSF self-service portal for easy management of their contributions and personal details.
- Mobile Apps: NSSF has developed mobile applications to allow members to monitor their contributions and update their details directly from their phones.
Contacting NSSF Kenya
NSSF offers multiple avenues for customer support, including direct lines, email addresses for each branch, and a toll-free customer care hotline. These contact points provide essential information, resolve queries, and assist with contributions and benefit claims.
Nairobi Region
- Nairobi Region Office (Bruce House) – 2222668/9
- Hill Branch – 020-2729911, 020-2832899, 020-2713844, 0737633906
- Kiambu Branch – 0737633914, (066)2022114
- Industrial Area Branch – 020-554883, 0737409457
- Donholm Branch – 0786998818, 0773780210
- Ongata Rongai – 0731032088, 045-3123112
- City Center Branch (Bruce House) – 0737409453, 2228068, 2228276
- Westlands Branch – 020-4444308, 0737409416
- Eastleigh Branch – 0739102003
- Kitengela Branch – 0739-102009
- Machakos Branch – 0737409412
Central/Eastern Region
- Central/Eastern Region Office (Nyeri) – 061-2031140
- Embu Branch – 0734317315, 0737409460
- Makueni Branch – 0737409428, 044-33349
- Nyahururu Branch – 065-2023943, 0737409459
- Maralal Branch – 0737409433
- Nanyuki Branch – 0737409444
- Nyeri Branch – 061-2032103, 0737409455
- Muranga Branch – 060-2030313
- Thika Branch – 067-2222279, 0737409391
- Mwingi Branch – 0737409465
- Meru Branch – 0737409474
- Kitui Branch – 044-4422239, 0737409417
- Kerugoya Branch – 0737409471
Coast/North Eastern Region
- Coast/North Eastern Region Office (Mombasa) – 041-2223426, 041-2311848
- Ukunda Branch – 053-8015545, 0737409434
- Voi Branch – 043-2030129, 0737409398
- Garissa Branch – 046-2102110, 0737409468
- Mombasa Branch – 041-2317123, 0737409415
- Wajir Branch – 0737409411
- Malindi Branch – 042-2130003, 0737409449
- Lamu Branch – 0737409410
- Mtwapa Branch – 0786222322, 041-2324158
Rift Valley Region
- Rift Valley Region Office (Nakuru) – 051-2216449
- Naivasha Branch – 0737409437, 050-2020146
- Nakuru Branch – 051-2210953, 0737633903
- Eldoret Branch – 053-2062284, 0737409392
- Nandi Hills Branch – 0737-408423
- Narok Branch – 050-2222062, 0737409439
- Kabarnet Branch – 053-22162
- Kapsabet Branch – 053-5252113, 0735888887
- Kericho Branch – 0737409470
- Sotik Branch – 0737409413
- Kitale Branch – 054-30861, 0737-409463
- Lodwar Branch – 0735-888877
Western/Nyanza Region
- Western/Nyanza Region Office (Kisumu) – 057-2021703
- Bungoma Branch – 055-30123, 0737409456
- Busia Branch – 055-2322270, 0737409441
- Kakamega Branch – 056-2030428, 0737409418
- Kisii Branch – 058-30206, 0737409394
- Kisumu Branch – 057-2024338, 0737409447
- Nyamira Branch – 058-6144000, 0780525249
- Siaya Branch – 057-5321747, 0737409390
- Homa Bay Branch – 059-22063, 0737409446
- Migori Branch – 0786222323
- Vihiga Branch – 056-2031110
This network of branches and digital resources supports NSSF’s mission to provide reliable social security to Kenyans across the country, ensuring every worker’s future is secure.
