First Assurance is a well-established insurance provider in Kenya, offering a wide range of services from general insurance to life assurance. As part of its commitment to serving customers efficiently, First Assurance provides multiple channels of communication to address client needs, answer inquiries, and offer support for various insurance products. Below is the full list of First Assurance contacts, including their head office location and customer service emails.
1. First Assurance Customer Care Contacts
For general inquiries, claims processing, policy updates, and more, you can reach First Assurance’s customer care team through the following phone numbers:
- Phone: +254 722 444 117
- Phone: +254 709 544 000
These lines are open during business hours to assist customers with their insurance needs, including questions about policies, premiums, or claim settlements.
2. Email Contacts for First Assurance
In case you prefer to communicate via email, First Assurance offers two primary email addresses to handle different types of inquiries:
- Customer Care: customercare@firstassurance.co.ke
Use this email for all customer service-related issues, including policy clarifications, claim follow-ups, and general inquiries. - Head Office Inquiries: hoinfo@firstassurance.co.ke
For official communications or inquiries directly related to the company’s head office operations, this is the email to use.
3. Head Office Location
First Assurance operates its head office in a prime location in Nairobi, making it easily accessible for walk-in clients. Here are the details:
- Head Office: First Assurance House, Clyde Gardens, Gitanga Road, Lavington, Nairobi, Kenya.
The Lavington office is conveniently located for clients who wish to engage with the insurer in person, whether for policy discussions, claims, or other services.
4. Other Communication Channels
While the contacts provided above cover the main points of communication, First Assurance has also adopted additional customer service channels, such as social media, for quicker responses to everyday queries. Customers can follow their official accounts on platforms like Twitter, Facebook, and LinkedIn to stay updated on services, offers, and news.
5. First Assurance Products and Services
First Assurance is part of the Absa Group and offers a variety of insurance products tailored to both individuals and businesses. These products include:
- General Insurance: Motor insurance, home insurance, fire insurance, and travel insurance, among others.
- Health Insurance: Comprehensive health plans for individuals, families, and corporate clients.
- Life Assurance: Policies designed to provide financial security for policyholders and their beneficiaries.
Why Choose First Assurance?
As a leading player in Kenya’s insurance industry, First Assurance is known for its wide product portfolio, customer-centric services, and fast claim settlements. It also offers flexible payment options, ensuring that clients can access the protection they need at an affordable rate.
Whether you are a current policyholder or looking to inquire about First Assurance’s products, having direct access to their customer care and head office contacts can save you time and effort. With convenient phone numbers, responsive email addresses, and a central office location, First Assurance ensures seamless communication for all its clients.
For more information on their services, visit their head office or get in touch via the provided contact numbers or emails.
