In a bid to streamline service delivery and enhance revenue collection, Nairobi Governor Johnson Sakaja announced the rollout of the Unified Business Permit (UBP) on January 1, 2024. This move simplifies the process for business owners in Nairobi to acquire essential licenses, including fire, food, health, advertising, and business licenses, through the NairobiPay Revenue Service Online portal.
The NairobiPay portal has significantly reduced the bureaucratic hurdles for Nairobi residents and businesses seeking various county services. With the upgraded system, the Nairobi County Government aims to grow its annual revenue to Ksh 20 billion. Here’s how you can easily access and utilize the NairobiPay portal to obtain county services.
Step-by-Step Guide to Access Services on NairobiPay
1. Creating an Account on NairobiPay Portal
To get started, visit www.nairobiservices.go.ke. If you’re a first-time user, click on the “Create Account” tab located at the bottom left of the website. If you’ve already registered, simply click the “Login” button.
- You’ll need your National ID number and a valid mobile phone number to create an account.
- For organizations, select “Organization” and choose whether you are registering as a citizen or foreigner.
- Enter your Date of Birth and follow the prompt to input your mobile contact.
- A One-Time Password (OTP) will be sent to your phone. Use this to verify your account, enter the verification code, and complete registration by ticking the box that certifies the information is correct.
Once registered, you’ll receive an SMS confirmation. Log in using your ID number, password, and OTP to gain access to your account.
2. Navigating the Dashboard
After logging in, the system will prompt you to edit your personal details and change your password. Once completed, you’ll be directed to the main dashboard where you can access a variety of county services.
On the dashboard, you will find sections for:
- Business Services (Unified Business Permits, Fire, Health, etc.)
- Parking Services (Daily, Seasonal, and Reserved Parking)
- Property Management (Tenancy Applications, Transfers, and Social Services)
- Health Services (Food Handlers Certificates, Export Certificates, and more)
3. Applying for the Unified Business Permit (UBP)
- Select the Business Services category from the dashboard.
- Fill in the required details about your business, such as its name, location, and type.
- Once you submit the application, an invoice will be generated, which you can download.
- You will then be redirected to make the requisite payment via available online methods, including mobile money (M-Pesa) or bank transfers.
- After the payment is confirmed, the Unified Business Permit will be issued for download.
The Unified Business Permit consolidates multiple licenses into one, making it easier for business owners to remain compliant with Nairobi County’s regulations. It also simplifies license renewals, saving business owners time and effort.
4. Accessing Parking Services
Nairobi residents can also use the NairobiPay portal for parking services. This includes:
- Daily Parking: For individuals who need temporary parking within Nairobi.
- Seasonal Parking: For frequent users, this option allows you to apply for monthly or quarterly parking permits.
- Reserved Parking: Businesses or individuals who need specific parking spaces can apply for reserved parking services through the portal.
Once you select your preferred parking service, an invoice will be generated. Make the payment online and download the parking receipt.
5. Managing Property and Social Services
The portal also enables residents to access property management and tenancy services, including:
- Tenancy Applications: For those applying for county-owned properties.
- Tenancy Transfers: For individuals or businesses looking to transfer their tenancy agreements to another party.
- Social Services: Residents can apply for services related to social programs within Nairobi.
6. Health Services on NairobiPay
Under the health services section, Nairobi residents can apply for:
- Food Handlers Certificates: For individuals working in food-related businesses.
- Export Certificates: For businesses that export food products.
- Health Inspections and Approvals: For various businesses operating in the food, hospitality, or health sectors.
7. Other Services Available on NairobiPay
- Betting and Licensing Services: For businesses involved in the betting industry, licenses can be acquired through the portal.
- Fire Safety Certificates: Business owners can apply for or renew their fire safety compliance certificates.
NairobiPay is continuously expanding its services to cover more aspects of county administration, making it a one-stop shop for residents and businesses.
Benefits of Using NairobiPay
The introduction of NairobiPay offers several key benefits:
- Convenience: No more long queues at county offices. All applications and payments can be made online from the comfort of your home or office.
- Transparency: The system ensures a clear breakdown of fees, reducing the chances of overcharging or corruption.
- Efficiency: With digital applications and payments, the turnaround time for receiving permits and licenses is significantly reduced.
The NairobiPay portal has revolutionized how Nairobi County residents and businesses interact with the county government. Through its user-friendly interface, diverse range of services, and efficient processes, accessing services such as the Unified Business Permit, parking, and health certificates has never been easier. This digital shift aligns with Governor Sakaja’s vision of modernizing county services while boosting Nairobi’s revenue collection to Ksh 20 billion annually.
For Nairobi residents and business owners, NairobiPay offers a reliable and convenient platform to stay compliant and access essential county services quickly and efficiently.
