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How to Apply for NSSF Using a Mobile Phone: Everything You Need to Know

  • BY waceke
  • October 11, 2024
Kenyan woman using phone

The Kenyan government has recently implemented higher National Social Security Fund (NSSF) deductions, affecting both employees and employers. These new rates range between Ksh 420 and Ksh 1,740 per month, depending on salary brackets. All salaried Kenyans are required to make monthly contributions to NSSF, and employers who fail to comply face penalties of up to Ksh 50,000. To simplify the process, NSSF has developed a mobile app that allows users to register and make payments from the comfort of their phones.

Here’s a detailed guide on how to register for NSSF and make your contributions using a mobile phone.

Step 1: Download the NSSF Mobile Application

The first step is to download the official NSSF app. This app is available for both Android and iOS devices, and you can find it in the Google Play Store for Android users or the App Store for iPhone users.

  1. Open your app store (Google Play or App Store).
  2. Search for “NSSF Kenya” and download the application.
  3. Install the app on your device.

Step 2: Create an Account on the NSSF App

Once you have installed the app, follow these steps to create your NSSF account:

  1. Open the app and click on the registration option.
  2. Fill in the required details, including your username, password, and personal information.
  3. Once you submit, you will receive a notification confirming the successful creation of your account.
  4. Log in using the username and password you just created.

Step 3: Add Employer Information (For Employers)

If you’re an employer and need to register your employees for NSSF contributions, follow these steps:

  1. Once logged in, click on the “Employers” tab in the app’s menu.
  2. Select the option to “Add New Employer” and enter your Employer Number, e-Services username, and e-Services password.
  3. Press Save to submit your employer details.

Step 4: Add Employees (For Employers)

After registering as an employer, you can now add employees to the system:

  1. Click on the “Add New Employee” button.
  2. Enter the employee’s details as prompted, including their NSSF number.
  3. After submitting, you will be required to verify the employees’ information.
  4. Click the “Verify Employees” button, and a confirmation message will be displayed.

Step 5: Submit Contributions

Once your account and employees are set up, the next step is to submit monthly contributions.

  1. On the app, go to the submission section and select the appropriate tier (Tier 1, Tier 2, or Tier 3) depending on your employee’s earnings.
  2. Select the contribution month and year.
  3. Review your submission details to ensure everything is accurate.

Step 6: Make Payment via Mobile Money

NSSF has partnered with mobile money services to make payments easier. Here’s how you can pay your NSSF contributions via mobile money:

  1. After submitting the contribution details, click on “Make Payment”.
  2. Enter your mobile number (associated with your mobile money service, such as M-Pesa).
  3. Press OK, and then input your service PIN.
  4. You will receive a notification asking you to confirm the payment.
  5. Select Accept to authorize the deduction from your mobile money account.

Step 7: Receive Payment Confirmation

Once the payment is complete, you will receive two important notifications:

  1. A message from your mobile money service confirming that a certain amount has been deducted from your account and sent to NSSF.
  2. An NSSF notification with a Unique Payment Number (UPN), which acts as your official payment receipt.

Step 8: Download Your NSSF Statement

After the payment is processed, you can view and download your full NSSF statement for record-keeping.

  1. In the app’s menu, navigate to the “Statements” section.
  2. You can view the full statement and download it to your phone for future reference.

Benefits of Using the NSSF App for Contributions

  1. Convenience: You can complete your NSSF registration and make payments from anywhere, anytime, using your phone.
  2. Time-saving: The app eliminates the need to visit NSSF offices or banks to make contributions.
  3. Transparency: You can track your payments and view your contribution statements at any time.
  4. Security: Mobile payments are secure, and the UPN system ensures that your payments are recorded correctly.

With the NSSF mobile application, both employees and employers can now register and manage their NSSF contributions with ease. The step-by-step process makes it simple to comply with the government’s requirement for monthly deductions, ensuring that your contributions are submitted on time without the hassle of paperwork. Whether you’re using the app for personal contributions or to manage your employees’ payments, it is a convenient tool that saves time and ensures accuracy.

By leveraging this technology, the NSSF aims to streamline social security fund contributions, making the process accessible and efficient for all Kenyans.