Kenya Power is the main electricity supplier in Kenya, serving millions of households and businesses across the country. With such a vast customer base, it’s essential to know the various ways to reach Kenya Power for issues such as billing queries, power outages, or general inquiries. Thankfully, the company offers multiple contact channels, making it easy for customers to get assistance whenever they need it.
Here’s a comprehensive guide on how to contact Kenya Power through various means, ensuring you reach them efficiently and securely.
Kenya Power Contact Channels
To streamline communication with its customers, Kenya Power provides several channels:
1. Social Media Platforms
Kenya Power is active on major social media platforms, which can be convenient for getting real-time updates and assistance. Always ensure that you’re interacting with verified accounts to avoid fraudsters.
- Facebook: Kenya Power Facebook Page
- Twitter: Kenya Power Twitter Care
These platforms are frequently used to handle customer complaints, inquiries, and provide updates on power outages, planned maintenance, or new services.
2. Email Contact
You can also reach Kenya Power via email for non-urgent queries or for official written communication:
- Email: customercare@kplc.co.ke
This option is suitable for matters that may require documentation or detailed responses, such as dispute resolutions, formal complaints, and feedback.
3. National Contact Center & Customer Service
Kenya Power has a dedicated customer service center that operates nationwide. You can contact them through the following numbers:
- Phone Numbers:
- National Contact Center: 97771
- Alternative Numbers: 0703 070707, 0732 170170
These numbers can be used to report power outages, get help with electricity bills, or make general inquiries. They are also useful for any customer service issues you may experience, such as installation requests or meter issues.
4. USSD Code
Kenya Power has a USSD code that allows you to perform a variety of services straight from your phone without the need for an internet connection. This service is especially useful for billing queries, reporting outages, or checking account balances.
- USSD Code: *977#
Using this code, you can access essential services, including checking your bill status, reporting faulty lines, and making payments.
5. Billing Queries
For questions or concerns related to your electricity bill, Kenya Power has a dedicated line to help customers resolve billing issues.
- Billing Queries Contact: 0702 977977
If you notice any discrepancies in your bill or require clarification on your payment, you can contact this line for assistance.
Safety and Fraud Prevention
As with any public utility company, there are potential risks of fraud. Kenya Power has strict measures to prevent customers from being duped by fraudulent actors. When dealing with Kenya Power personnel or communications, keep the following safety tips in mind:
1. Verification of Kenya Power Personnel
Always ensure that any personnel claiming to be from Kenya Power are properly identified. Kenya Power personnel will identify themselves clearly and state the reason for their contact. They will never ask for your personal details unless it’s directly related to the service you’re discussing.
2. Official Payment Channels Only
Kenya Power will never request payments to be made to private phone numbers or accounts. All payments must be made through the official channels, such as:
- Kenya Power Paybill Numbers: These are provided during billing and are widely used for secure payments.
- Kenya Power Offices: You can also make payments at any Kenya Power office where you will receive an official receipt for the transaction.
If you ever receive a call asking you to send money to a personal number or to provide private information, it’s highly likely a scam. Kenya Power stresses that official transactions should always come with an accompanying receipt, and they will never ask for private information such as PIN numbers or bank details over the phone.
3. What to Do in Case of Fraud
If you suspect that you’ve been contacted by a fraudster posing as a Kenya Power representative, immediately contact the official Kenya Power Contact Center. Provide them with as much detail as possible, such as the phone number used by the fraudster and any other relevant information.
You can call the Kenya Power customer service line for fraud-related reports:
- Customer Care Numbers: 0703 070707, 0732 170170
Kenya Power offers multiple ways for its customers to reach out for assistance, whether it’s through social media, phone, email, or USSD. It is crucial to stay vigilant and only interact with verified personnel and channels. In case of any suspicious activity or communication, don’t hesitate to contact the Kenya Power customer service team for assistance.
By following these steps and using the provided channels, you can ensure that your interactions with Kenya Power are smooth, efficient, and safe.
