The Nairobi City Water and Sewerage Company (NCWSC), incorporated in 2003, plays a vital role in ensuring clean water supply and sewerage services to the residents of Nairobi. It operates as a subsidiary of the Nairobi City County Government and aims to provide sustainable water services in compliance with national regulations.
To efficiently serve Nairobi’s diverse regions, NCWSC has seven regional offices. Below is a detailed list of these offices, their locations, contact information, and the zones they cover.
NCWSC Regional Offices and Zones in Nairobi
1. Central Region
The Central Region office manages water supply and sewer services for areas within Nairobi’s business hub and surrounding residential estates.
- Location: Enterprise Plaza, 3rd Floor, Addis Ababa Road, off Enterprise Road
- Contacts: 0726 848 935 / 0717 356 578
Zones Covered:
- Zone 1: Upper Hill, CBD, Ngara
- Zone 2: South C, Madaraka, Akila, Mugoya
- Zone 3: Industrial Area (Enterprise Rd to Likoni Rd), Nairobi West, Balozi, Plainsview, South B, Diamond Park
2. Eastern Region
This office serves some of Nairobi’s fastest-growing residential neighborhoods, including Embakasi and Donholm.
- Location: Kayole, along Spine Road
- Contacts: 0726 848 953 / 0725 120 022
Zones Covered:
- Zone 1: Kayole
- Zone 2: Komarock
- Zone 3: Umoja
- Zone 4: Industrial Area
- Zone 5: Embakasi
- Zone 6: Donholm
3. Northern Region
This office serves upmarket estates and densely populated areas along Thika Road. It covers both residential and industrial zones.
- Location: Showbe Plaza, off Murang’a Road, Pangani
- Contacts: 0726 848 919 / 0712 453 283
Zones Covered:
- Zone 1: Safari Park Estate, Thome, Marurui, Garden Estate, Ridgeways, Muthaiga, Runda, Gigiri
- Zone 2: Huruma, Mathare, Mathare North
- Zone 3: Zimmerman, Githurai 44, Kahawa West, Maziwa
- Zone 4: Githurai Progressive, Kahawa Sukari, Kahawa Wendani
- Zone 5: Ngomongo, Kasarani, Mwiki, Hunters, Clay City
4. North Eastern Region
This office covers densely populated areas like Eastleigh and Buruburu, which have a significant demand for water and sewer services.
- Location: Eastleigh Section 3, off Juja Road
- Contacts: 0726 848 955 / 0700 385 023
Zones Covered:
- Zone 1: Kangundo Road
- Zone 2: Babadogo, Dandora
- Zone 3: Buruburu
- Zone 4: Jogoo Road
- Zone 5: Eastleigh
5. Southern Region
The Southern Region office provides water services to high-end areas like Karen and Kilimani and low-income settlements such as Kibera.
- Location: Woodley Estate, off Joseph Kang’ethe Road
- Contact: 0726 848 915
Zones Covered:
- Zone 1: Kilimani, Kileleshwa, Lavington, Ngong Road
- Zone 2: Kibera, Highrise, Ngumo, Woodley, Golfcourse Estate
- Zone 3: Karen, Lang’ata
6. Western Region
This office serves both residential and commercial zones along Waiyaki Way and beyond, including popular areas like Westlands and Parklands.
- Location: Chiromo Lane, off Waiyaki Way
- Contacts: 0726 848 972 / 0704 493 094
Zones Covered:
- Zone 1: Parklands, Westlands
- Zone 2: Spring Valley, Kangemi, Gigiri, Kyuna, Loresho, Ruaka, Uthiru
- Zone 3: Lavington, Kawangware, Kinoo
7. Informal Settlements Region
This region handles water and sewer services in Nairobi’s informal settlements, where access to water services is critical. The NCWSC has partnered with community organizations to improve delivery in these areas.
- Location: 2nd Floor, National Water Plaza, Dunga Road, Industrial Area
- Contacts: 0705 134 625 / 0769 305 576
Zones Covered:
- Zone 1: Mukuru kwa Reuben, Mukuru kwa Njenga, Viwandani, Lungalunga, Kaloleni
- Zone 2: Korogocho, Mathare North, Kosovo, Kahawa Soweto
- Zone 3: Kibera, Dagoretti, Riruta, Southlands
How to Access Services from NCWSC Regional Offices
The regional offices of NCWSC provide essential services such as:
- Water connections and disconnections
- Billing inquiries and payments
- Meter installation and servicing
- Water leakage reporting
- Sewer blockage management
These offices also facilitate customer service requests and offer emergency water deliveries during supply interruptions.
Tips for Managing Your Water Account with NCWSC
- Use NCWSC’s USSD Code: Dial *888# to check your water bill, pay, or report issues.
- Automate Payments: Set up standing orders via M-Pesa, Airtel Money, or your bank.
- Monitor Usage: Avoid wastage by inspecting for leaks regularly and turning off taps when not in use.
- File Complaints Promptly: If you experience disruptions or billing issues, report them immediately through regional offices or the NCWSC customer care hotline.
Efficient Water Services through Decentralized Operations
With multiple regional offices spread across Nairobi, the Nairobi City Water and Sewerage Company ensures efficient water distribution and sewer services for all residents. Whether you live in the upmarket suburbs of Karen or the informal settlements of Kibera, NCWSC has a dedicated office to address your water needs.
For prompt service, reach out to the office nearest to you, or use NCWSC’s digital platforms for self-service options like bill inquiries, payments, and reporting issues.
