Modern Coast is one of Kenya’s premier long-distance bus operators, connecting various towns and cities across East Africa. Whether you’re planning a trip, tracking a parcel, or need assistance, getting in touch with Modern Coast’s customer support is crucial. This guide provides all the contact details you need for seamless communication with the Modern Coast team.
Key Contact Information for Modern Coast
Modern Coast offers multiple ways for customers to reach out for assistance, including phone and email. Here’s how you can contact them:
- Customer Support Call Line: +254 709 897000
- Email Address: customercare@modern.co.ke
These contact channels are available for a variety of services such as booking inquiries, route information, ticket changes, parcel tracking, lost and found, and general customer service.
Modern Coast Services Overview
Modern Coast serves not just as a passenger transport service but also as a reliable logistics partner for parcel and cargo delivery across Kenya and neighboring countries like Uganda, Tanzania, and Rwanda. The company offers:
- Long-Distance Passenger Travel: Comfortable buses operating routes to major cities such as Nairobi, Mombasa, Kampala, and Dar es Salaam.
- Parcel Delivery Services: Efficient transportation of goods and packages, with tracking options for real-time updates.
- Luxury Travel Experience: Premium options like VIP buses with extra legroom and amenities for a more relaxed journey.
How to Book Tickets with Modern Coast
Booking tickets with Modern Coast is simple and can be done in several ways:
- Online Booking: Visit the Modern Coast website to book your seat. You can choose your preferred route, bus class, and seating arrangement from the comfort of your home.
- Mobile App: Download the Modern Coast app from the Google Play Store or Apple App Store for easy ticket booking, checking schedules, and tracking parcels.
- Walk-in Booking: Modern Coast has several booking offices across Kenya and East Africa. You can visit any of their offices to secure a ticket.
Modern Coast Social Media Channels
For real-time updates, route information, and promotions, Modern Coast maintains active social media profiles. Follow them on:
- Facebook: Modern Coast Express
- Twitter: @moderncoast
- Instagram: Modern Coast
These channels are also useful for customer support queries, offering a more interactive way to engage with the company.
Modern Coast Parcel Delivery: A Convenient Option
Modern Coast’s parcel service offers a convenient solution for businesses and individuals looking to send packages across East Africa. Their delivery service is reliable, and parcels can be dropped off and collected at Modern Coast offices or specific bus stops. The parcel tracking feature ensures you can monitor your package’s journey and receive notifications when it reaches its destination.
Modern Coast Safety Protocols
As one of Kenya’s leading bus operators, Modern Coast places a strong emphasis on safety. The company adheres to strict safety measures, including:
- Regular Vehicle Maintenance: Ensuring all buses are roadworthy.
- Trained Drivers: Employing professional drivers with extensive training in handling long-distance travel.
- COVID-19 Protocols: Implementing safety measures like mandatory mask-wearing, hand sanitization, and social distancing on buses to ensure the well-being of passengers during the pandemic.
Frequently Asked Questions (FAQs)
1. How can I reach Modern Coast customer service?
You can reach Modern Coast customer service by calling +254 709 897000 or emailing customercare@modern.co.ke.
2. Does Modern Coast offer refunds or ticket changes?
Yes, Modern Coast offers refunds and ticket changes, but specific conditions apply. It is best to contact their customer service for detailed information on their refund and ticket change policies.
3. How do I track my parcel with Modern Coast?
To track your parcel, you can either visit the Modern Coast website or use the tracking feature on their mobile app.
4. Where does Modern Coast operate?
Modern Coast operates in major cities and towns across Kenya, Uganda, Tanzania, and Rwanda, with routes connecting cities like Nairobi, Mombasa, Kampala, and Dar es Salaam.
5. What are the amenities offered on Modern Coast buses?
Modern Coast buses offer a range of amenities depending on the bus class. These include comfortable reclining seats, onboard entertainment, air conditioning, and VIP options for a more luxurious experience.
Whether you are traveling across East Africa or sending parcels, Modern Coast provides reliable, efficient, and safe services. With easy access to customer service through their call line and email, as well as a user-friendly booking platform, Modern Coast ensures a smooth experience for all passengers and clients. Don’t hesitate to reach out through their provided contacts for any assistance or inquiries.
