If you’ve ever experienced the incessant beeping of a KPLC token meter, especially in the middle of the night, you’re not alone. The alarm-like sound is designed to alert you when your electricity tokens are running low, typically when you drop below the 20 kWh mark. While this is helpful, the continuous sound can quickly become annoying, leaving many people searching for a way to silence it.
Fortunately, stopping the beeping is relatively easy. However, the method varies depending on the model of your token meter. In this guide, we’ll show you how to silence the noise on some of the most common KPLC prepaid meters, including Hexing, Nirav, Conlog Intech, Actaris, and Inhemeter models.
What Are KPLC Prepaid Meters?
Prepaid meters were introduced by the Kenya Power and Lighting Company (KPLC) to replace the traditional post-paid meters that required manual billing. Customers using prepaid meters must buy tokens upfront, which represent electricity units. Once purchased, these tokens are input into the meter, allowing households to monitor their electricity consumption and avoid unexpected disconnections.
With prepaid meters, KPLC eliminated the need for monthly billing, postage costs, and delays in payments that often led to power cuts. While more efficient, the prepaid meters come with one minor inconvenience—the dreaded beeping sound that occurs when your token levels get low.
How to Stop the Beeping Sound on Different Token Meters
The process for muting the beep varies depending on the model of your token meter. Below are the steps for some of the most popular models used in Kenya:
1. Hexing Meter
Hexing meters are one of the most common models in Kenyan households. To silence the beeping:
- Press 812, then press the hash (#) key.
- Alternatively, you can press 812 and then press “Enter.”
2. Nirav Meter
If your meter is branded Nirav Star Instrument, the following steps should work:
- Press 1037, and then press the Enter button three times.
3. Conlog Intech Meter
For Conlog meters:
- Simply press and hold the hash (#) button for a few seconds to stop the beeping.
4. Actaris Meter
To mute an Actaris meter:
- Long-press the Enter button until the beeping stops.
5. Inhemeter
For Inhemeter models:
- Press 016, then press the Enter button.
6. Shenzen Meter
The procedure for a Shenzen meter is similar to the Nirav model:
- Press 1037, and then press the Enter button three times.
7. Itron Meter
For Itron meters:
- Long-press the Enter button until the meter stops beeping.
8. Intech Meter
For Intech meters:
- Press 812, followed by the hash (#) button.
If one of these methods doesn’t work for your meter model, you can try the steps listed for other models, as some meters may use similar settings. New meter models or updated steps will also continue to be added over time.
How to Purchase Electricity Tokens
Once you’ve stopped the beeping, it’s time to top up your tokens. There are various convenient ways to purchase electricity tokens, with M-PESA being one of the most popular methods. Here’s a step-by-step guide for buying tokens:
Buying Tokens Using M-PESA (Safaricom)
- Go to your M-PESA menu and select Lipa na M-PESA.
- Choose Pay Bill.
- Enter 888880 as the business number.
- Enter your KPLC Prepaid Meter Number (e.g., 0100 xxxx xxxx x).
- Input the amount you wish to pay (between Ksh 100 and Ksh 35,000).
- Enter your M-PESA PIN and confirm the transaction.
- You will receive an SMS from KPLC with your prepaid token code.
Buying Tokens Using Equitel
- Go to your Equitel menu and select Eazzy Pay.
- Choose Pay Bill.
- Enter KPLC Tokens as the business number.
- Input your KPLC Prepaid Meter Number.
- Enter the amount you wish to pay (between Ksh 100 and Ksh 500,000).
- Enter your Equitel PIN to confirm the transaction.
- You will receive an SMS with your prepaid token code from KPLC.
Paying Your Postpaid Bill with M-PESA
If you’re still using a postpaid meter, here’s how you can pay your bill via M-PESA:
- Go to Lipa na M-PESA on your M-PESA menu.
- Choose Pay Bill.
- Enter the business number 888888.
- Input your new Kenya Power Account Number.
- Enter the amount you wish to pay.
- Confirm the transaction using your M-PESA PIN.
- You will receive an SMS confirmation.
KPLC Customer Care Contacts
For any further assistance, you can contact Kenya Power’s customer care team through the following channels:
- Twitter: @KenyaPower_Care
- Facebook: KenyaPowerLtd
- Email: customercare@kplc.co.ke
- Phone: 0703 070 707 or 0732 170 170
- SMS: 95551
The continuous beeping from a KPLC token meter can be disruptive, but with the right steps, you can easily mute it based on your meter’s model. Whether you’re using a Hexing, Nirav, Conlog, Actaris, or any other token meter, this guide provides you with simple solutions to stop the sound and restore peace in your home. Additionally, paying your electricity bills or purchasing tokens has never been easier, thanks to various payment options like M-PESA and Equitel.
By following the steps outlined here, you can keep your meter silent and your home powered without any unnecessary interruptions.
