In Kenya, MPESA Paybill numbers offer a convenient solution for businesses and organizations to collect payments from customers seamlessly. Whether you’re a small business owner, a limited liability company, or fundraising for a cause, Paybill simplifies cash collection through MPESA. Here’s everything you need to know to successfully apply for a Paybill number and utilize it for your organization.
What is an MPESA Paybill Number?
An MPESA Paybill number is a cash collection service offered by Safaricom that enables businesses and organizations to receive payments directly from customers through MPESA. The service supports various uses, including utility bill payments, school fees, rent, and statutory payments. For businesses, it enhances customer convenience, improves transaction tracking, and enables real-time settlement.
Requirements for Getting a Paybill Number in Kenya
Safaricom requires different documentation based on the applicant’s business structure. Here’s a breakdown:
1. For Sole Proprietors
If you’re a sole proprietor, you’ll need the following documents:
- Completed Application Form and Signed Terms & Conditions
- Signed Tariff Guide
- Copy of Business Registration or Business Permit
- KRA PIN Certificate (optional but recommended)
- ID Documents for all account holders (National ID, Military Service Number, or Passport for foreigners)
- Proof of Business Location – a recent utility bill or a business photo
- Bank Verification – a canceled cheque or a bank-issued letter confirming your business bank details
2. For Limited Liability Companies
For limited liability companies, the requirements include:
- Completed Application Form and Signed Terms & Conditions
- Signed Tariff Guide
- Certificate of Incorporation (a stamped copy)
- Board Resolution – a formal document, stamped or sealed, detailing the authorization to open the Paybill account, signatory authority, and bank details
- Company and Director KRA PIN Certificates
- CR12 Document (dated within the last 30 days) or annual returns with a filing receipt
- Proof of Business Location – a utility bill or business photo
- ID Documents for authorized individuals (National ID, Military Service Number, or Passport for foreigners)
- Bank Verification – a canceled cheque or a bank letter confirming bank details
Steps to Apply for an MPESA Paybill Number
- Fill Out the Application Form
Download the application form, available on the Safaricom website or directly at Safaricom House, and complete all required fields. - Submit Your Application
Submit your completed form and accompanying documents to the Safaricom Enterprise Unit at Safaricom House on Waiyaki Way, Nairobi. - Application Processing
- Standard Paybill Application: Takes up to 2 weeks for processing.
- Short-Term Paybill: Applications for short-term uses, such as one-time fundraising events, are processed within 48 hours.
Key Benefits of Using an MPESA Paybill Number
Using Paybill provides multiple advantages for business owners and service providers:
- Security: The service uses Safaricom’s secure platform, providing encrypted and safeguarded transactions.
- Convenience: Customers can easily make payments from anywhere in Kenya, boosting transaction ease.
- Real-Time Settlement: Paybill payments are settled instantly, facilitating immediate business operations.
- Cost-Effective: Low transaction fees mean cost savings for both the business and the customer.
- Easy Reconciliation: Paybill provides transaction tracking, making it easier to manage and reconcile payments.
Popular Uses of Paybill Numbers
The Paybill service is widely utilized across multiple industries in Kenya, including:
- Utility Payments – Water, power, and TV subscriptions can be paid via Paybill.
- Rent – Tenants can easily make rent payments.
- School Fees – Students’ fees can be paid securely, simplifying the process for parents.
- Bank/SACCO Deposits – Members can deposit funds into their accounts.
- Statutory Payments – Easily pay for NHIF, NSSF, and KRA obligations.
- Prepaid Card Top-Up – Refill fuel cards, debit cards, and similar prepaid options.
With the MPESA Paybill number, Kenyan businesses can offer an accessible payment option that builds customer convenience and improves cash flow management. Follow these steps and provide the required documents to start using Paybill and offer your customers a seamless, cashless payment experience.
