Stanbic Bank Kenya has announced a major upgrade to its Core Banking System scheduled to take place from Friday, 18th October 2024, at 9:30 PM, and expected to conclude by Monday, 21st October 2024, at 9:30 PM. This upgrade aims to enhance the bank’s operational efficiency, improve customer experience, and introduce new features to better serve clients.
Impact on Services During the Upgrade
While the bank undertakes this transition, certain digital services will be temporarily unavailable. However, Stanbic has assured clients that they can still perform the following transactions seamlessly during the upgrade window:
- Withdrawals at ATMs: Stanbic and other banks’ ATMs will remain functional for card transactions.
- POS Transactions: Customers can use their Stanbic debit or credit cards on Stanbic and other banks’ Point of Sale (POS) terminals.
- Online Shopping: Payments via Stanbic cards on e-commerce platforms will be processed as usual.
However, Stanbic’s digital banking channels such as the mobile app, internet banking, and USSD services will not be available during the upgrade period.
Branch Operations Schedule
- Friday, 18th October 2024: Branches will operate as usual.
- Saturday, 19th October 2024: All branches will be closed.
Customer Support and Security Notice
The bank’s 24/7 Customer Service team will remain available throughout the upgrade to assist clients with any queries. Customers can reach the team at:
- +254 20 3268200
- +254 711 068000
Stanbic Bank also issued a security advisory, reminding clients that it will never ask for personal banking details such as PINs or OTPs over the phone. Clients are urged to stay vigilant and protect their financial credentials, as PIN and OTP security is critical to avoid fraud.
Why the Upgrade is Important
This system upgrade reflects Stanbic Bank’s commitment to digital transformation, a trend that has accelerated across Kenya’s banking sector in recent years. As competition intensifies and more customers embrace cashless transactions, banks like Stanbic must constantly enhance their infrastructure to offer faster, more secure, and customer-friendly services.
With the rising demand for seamless mobile and internet banking experiences, financial institutions are increasingly investing in system upgrades to ensure reliability and improve uptime. Stanbic’s proactive step mirrors similar initiatives from banks such as KCB, Equity, and Co-operative Bank, which have undergone core system overhauls in recent years to stay ahead in the digital age.
How Clients Can Prepare
To avoid any inconvenience, Stanbic advises clients to:
- Complete critical online banking transactions before the upgrade begins on Friday night.
- Ensure they have alternative banking options, such as ATMs and POS transactions, for the weekend.
- Stay alert to phishing attempts during the transition period, as scammers often exploit such events.
This core system upgrade is expected to position Stanbic Bank for future growth by improving its capacity to handle higher transaction volumes and deliver next-level digital banking services.
For more updates, customers are encouraged to follow Stanbic Bank on their official social media platforms and visit the bank’s website.
This upgrade underscores the broader push in the Kenyan banking industry towards enhanced service delivery and innovation, aligning with customer expectations in an increasingly digital world.
