Full List of All Family Bank Branches Across Kenya

Family Bank, one of the leading tier 2 banks in Kenya, operates an extensive network of branches across the country. Regulated by the Central Bank of Kenya, Family Bank transformed from a microfinance institution into a fully-fledged commercial bank on May 1, 2007. With its focus on small and medium-sized enterprises (SMEs), the bank plays a pivotal role in providing affordable credit facilities to over 1.2 million customers, supported by 6,000 agents and 75,000 merchants.

As of December 31, 2023, Family Bank reported Kshs 142.4 billion in total assets and Kshs 102.6 billion in customer deposits, reflecting its stability and growth in Kenya’s financial sector.

Below is a detailed list of Family Bank’s branches across Kenya, categorized by location.

Complete List of Family Bank Branches in Kenya

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Family Bank’s Digital and Agent Network

To complement its extensive branch network, Family Bank also offers digital banking solutions through PesaPap, its mobile app. This service allows customers to access banking services such as transfers, bill payments, and loans from anywhere. The bank also leverages a vast agent network to bring financial services closer to underserved communities.

Contact Information

For more details or inquiries, customers can reach Family Bank through the following contacts:

• Phone: +254 703 095 445 / +254 703 095 000
• Email: customercare@familybank.co.ke

Family Bank’s diverse network of branches, strategic focus on SMEs, and commitment to financial inclusion have positioned it as a reliable and accessible financial partner across Kenya. Whether through physical branches or its digital platforms, the bank ensures its services are available to every Kenyan.