Legal & Regulatory

Full List of Licensed Claims Settling Agents in Kenya

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The insurance industry plays a vital role in providing financial security against unforeseen risks. When policyholders file claims, it is crucial to have licensed and reliable claims-settling agents who can fairly assess, investigate, and negotiate payouts. In Kenya, claims-settling agents work on behalf of insurance companies to investigate claims, verify losses, and ensure fair compensation to policyholders.

Who Are Claims-Settling Agents?

Claims-settling agents, also referred to as claims administrators or claims handlers, are appointed by insurance companies to handle and settle claims on their behalf. Their key responsibilities include:

  • Investigating Claims: Assessing the validity of claims by gathering information and evidence.
  • Evaluating Losses: Determining the extent of the damage or loss in accordance with the insurance policy.
  • Negotiating Settlements: Liaising between the insurance company and the policyholder to reach a fair settlement.
  • Processing Payments: Authorizing and processing claim payouts in line with policy terms and conditions.

In Kenya, claims-settling agents are regulated and licensed by the Insurance Regulatory Authority (IRA), ensuring that they meet specific standards and qualifications to operate within the insurance industry.

List of Licensed Claims-Settling Agents in Kenya (2024)

Below is a list of licensed claims-settling agents in Kenya for 2024, along with their corresponding license numbers:

NameLicense Number
Agriculture And Climate Risk Enterprises LimitedIRA/07/051/2024
Axios Risk Solutions LimitedIRA/07/055/2024
Bima Claims Settling AgentsIRA/07/025/2024
Cigna International Health Services Kenya LimitedIRA/07/030/2024
Creative Models (K) Consultancy LimitedIRA/07/035/2024
CSL Services LimitedIRA/07/039/2024
Elite Lodgit LimitedIRA/07/040/2024
Independent Adjusters Kenya LimitedIRA/07/003/2024
Insurance Administration Exchange (Africa) LimitedIRA/07/038/2024
Investic Insurance International Investigators LimitedIRA/07/026/2024
Kenbright Medical Claims Settlement Agent LimitedIRA/07/056/2024
Masterclass Claims Services LimitedIRA/07/046/2024
Mediafrica Claims Settling Agents LimitedIRA/07/053/2024
Medical Insurance Administrators (K) LimitedIRA/07/048/2024
Minet Kenya Consulting LimitedIRA/07/049/2024
Pacesetters Claims Settling Agency LimitedIRA/07/023/2024
Pula Advisors LimitedIRA/07/031/2024

Notable Claims-Settling Agents

Some claims-settling agents in Kenya have built a reputation for efficiency, reliability, and professionalism. Below are a few notable ones:

  1. Minet Kenya Consulting Limited
    Minet Kenya is a prominent player in the industry, offering a comprehensive range of claims-settlement services, risk consulting, and insurance brokerage.
  2. Bima Claims Settling Agents
    Bima Claims Settling Agents is recognized for its specialization in handling diverse claims, from property damage to liability claims, ensuring that the insured get fair settlements.
  3. Pula Advisors Limited
    Pula Advisors Limited has gained recognition for its innovative approach to agricultural insurance, focusing on smallholder farmers and climate risk solutions.

Importance of Licensed Claims-Settling Agents

Licensed claims-settling agents serve as intermediaries between policyholders and insurance companies, helping to foster trust in the insurance industry. They provide expertise in investigating claims and determining compensation fairly and impartially. By relying on licensed agents, policyholders are assured of transparency and professionalism in claims handling.

Benefits of Working with Licensed Agents:

  • Expertise in Claims Investigation: Licensed agents have specialized training in assessing damages, evaluating losses, and detecting fraudulent claims.
  • Quick and Fair Settlements: Agents expedite the claims process, ensuring policyholders receive prompt compensation.
  • Regulatory Compliance: Licensed agents operate under the strict supervision of the Insurance Regulatory Authority (IRA), guaranteeing adherence to industry standards and practices.

Contact Information for the Insurance Regulatory Authority (IRA)

If you require further details or assistance regarding licensed claims-settling agents, you can reach the Insurance Regulatory Authority (IRA) through the following:

  • Call: 0719 047000 / 020 4996000
  • Email: commins@ira.go.ke
  • Head Office: Zep-Re Place, Longonot Road, Upper Hill, Nairobi

Having a reliable and licensed claims-settling agent can make a world of difference when dealing with insurance claims. From investigating claims to negotiating payouts, these agents act as impartial mediators, ensuring that the policyholder’s losses are compensated fairly and quickly. By working with licensed agents, policyholders can be confident that they are engaging with professionals who adhere to the highest standards set by the IRA.