As internet connectivity continues to grow in demand across Kenya, Safaricom Home Fibre remains at the forefront, delivering high-speed, reliable internet to homes nationwide. Launched on March 15, 2015, Safaricom Home Fibre has since become Kenya’s largest home internet provider, holding a significant 37.4% market share with 522,217 active subscriptions, according to a recent report by the Communications Authority of Kenya. This remarkable reach and service expansion demonstrate Safaricom’s dedication to meeting the diverse needs of Kenyan households.
In September 2023, Safaricom announced substantial upgrades to its Home Fibre packages, introducing increased speeds across existing plans and unveiling a new Platinum package with speeds of up to 1,000 Mbps. This upgrade makes Safaricom the first internet service provider in Kenya to offer such a high-speed package, catering to households with intensive data requirements.
This article provides an overview of Safaricom’s latest Home Fibre packages and their respective costs, as well as detailed instructions on how to make payments via Mpesa, the most widely used mobile payment platform in Kenya.
Overview of Safaricom Home Fibre Packages and Prices for 2024
The 2024 Safaricom Home Fibre packages come in five options, each tailored to different bandwidth needs, ranging from the entry-level Bronze package to the high-speed Platinum package. Below is a breakdown of the packages and their monthly prices:
| Package | Speed | Price per Month (Ksh) |
|---|---|---|
| Bronze | 15 Mbps | Ksh 2,999 |
| Silver | 30 Mbps | Ksh 4,100 |
| Gold | 80 Mbps | Ksh 6,299 |
| Diamond | 500 Mbps | Ksh 12,499 |
| Platinum | 1,000 Mbps | Ksh 20,000 |
Each package provides unlimited internet access, allowing subscribers to enjoy continuous connectivity without data caps. Upon subscription, customers receive a free wireless router that supports both Wi-Fi and LAN connections. Additionally, Safaricom covers all installation charges, ensuring a smooth and cost-effective setup for new users.
To check availability and begin the subscription process, customers can dial *400# on their phones. This USSD code provides an easy way to explore package options, make payments, and check account details.
Detailed Breakdown of Safaricom Home Fibre Packages
1. Bronze Package – 15 Mbps
- Monthly Cost: Ksh 2,999
- Speed: 15 Mbps
- Best For: Basic browsing, social media, and light streaming. Ideal for small households or single users with minimal internet demands.
2. Silver Package – 30 Mbps
- Monthly Cost: Ksh 4,100
- Speed: 30 Mbps
- Best For: Moderate usage, such as high-definition streaming, browsing, and social media. Suitable for households with two to four devices connected simultaneously.
3. Gold Package – 80 Mbps
- Monthly Cost: Ksh 6,299
- Speed: 80 Mbps
- Best For: Multiple-device streaming, online gaming, and remote work. This package is ideal for medium-sized households needing faster download speeds and reliable connection for heavy usage.
4. Diamond Package – 500 Mbps
- Monthly Cost: Ksh 12,499
- Speed: 500 Mbps
- Best For: Large households or high internet demand. Excellent for 4K streaming, rapid downloads, and users with multiple devices requiring consistent high speeds.
5. Platinum Package – 1,000 Mbps
- Monthly Cost: Ksh 20,000
- Speed: 1,000 Mbps
- Best For: Ultra-high-speed needs, supporting intensive activities like online gaming, HD streaming, and simultaneous device connectivity. This is Kenya’s first 1,000 Mbps residential internet package, marking a significant milestone for high-speed connectivity.
How to Pay for Safaricom Home Fibre via Mpesa
Paying for your Safaricom Home Fibre subscription via Mpesa is a quick and straightforward process. Here’s a step-by-step guide:
Payment via Mpesa Paybill
- Go to the Mpesa Menu on your mobile phone.
- Select Lipa na Mpesa.
- Choose Paybill as your payment option.
- Enter 150501 as the Business number (this is the Paybill number designated for Safaricom Home Fibre payments).
- Enter your Fibre account number, which is unique to your subscription. You can find this number on your router or by dialing *400#.
- Enter the amount for your chosen package (e.g., Ksh 2,999 for the Bronze package).
- Input your Mpesa PIN and press OK.
- Confirm the details to ensure accuracy and complete the payment.
- You’ll receive a confirmation SMS from Mpesa, confirming the successful payment.
Alternative Payment Option via USSD
Alternatively, Safaricom has made it easy to make payments directly by dialing *400*2#. This method allows users to follow payment prompts and pay directly from their Safaricom account.
Key Payment Information for Safaricom Home Fibre Subscribers
To keep your Safaricom Home Fibre service active and uninterrupted, it’s essential to remember the following:
- Payment Due Every 30 Days: Home Fibre subscriptions operate on a 30-day billing cycle, with payment required in advance. Users will receive notifications prior to the due date.
- Service Suspension: If payment is delayed, internet service may be suspended until the account is settled. Service will be restored promptly once payment is completed.
- Payment Flexibility: Mpesa’s Paybill and 400 options allow easy access to account details, making it convenient to manage your subscription.
How to Choose the Right Safaricom Home Fibre Package for Your Needs
When selecting a Home Fibre package, consider your internet usage patterns, the number of connected devices, and specific needs for speed and reliability. Here are some factors to consider for each package:
- For Single Users or Light Browsers: The Bronze package offers adequate speeds for those who only use the internet for light browsing, social media, and occasional streaming.
- For Families with Moderate Usage: Silver and Gold packages are suited for households with multiple devices and higher usage demands, such as streaming, online learning, and light remote work.
- For Heavy Data Users and Large Households: The Diamond and Platinum packages provide high speeds ideal for intense internet activities, such as 4K video streaming, online gaming, and large households with numerous devices.
By selecting a package that aligns with your internet habits, you can optimize your browsing experience and avoid paying for more speed than you need.
Safaricom Home Fibre Customer Support
Safaricom provides multiple customer support options to assist users with account inquiries, technical issues, or billing concerns:
- Email Support: Reach out to safaricomhome@safaricom.co.ke for email assistance.
- Call Centre: For direct help, dial 400 from your Safaricom line to speak with a representative.
- Social Media Support: Engage with Safaricom’s customer service on Twitter (@SafaricomPLC, @Safaricom_Care) or Facebook (Safaricom PLC).
Frequently Asked Questions (FAQs) About Safaricom Home Fibre Packages
- How can I know if Safaricom Home Fibre is available in my area?
- Dial *400# and follow the prompts to check availability and subscription options for your location.
- Are there any installation charges?
- No, Safaricom provides free installation for new Home Fibre users. A free router is also provided.
- What happens if I don’t pay on time?
- If payment isn’t made by the due date, your connection may be temporarily suspended until payment is completed.
- Can I upgrade or downgrade my Safaricom Home Fibre package?
- Yes, you can change your package by dialing *400# or using the Safaricom app. Upgrades or downgrades take effect immediately.
- Do I get charged for exceeding data usage?
- No, Safaricom Home Fibre packages are unlimited, meaning you can use as much data as needed without additional charges.
With diverse package options, Safaricom Home Fibre has positioned itself as the go-to internet provider for Kenyan homes, ensuring that every household has access to reliable, high-speed internet tailored to its specific needs. The introduction of the Platinum package at 1,000 Mbps sets a new standard for home internet in Kenya, demonstrating Safaricom’s commitment to innovation and quality.
