Industry News Legal & Regulatory

Xplico Insurance’s Moratorium Extended: What Policyholders Need to Know

XPLICO insurance

In a recent update from the Insurance Commissioner of Kenya, the period of statutory management for Xplico Insurance Company Limited has been extended for three additional months, running from December 8, 2024, to March 7, 2025. This extension of the moratorium is significant, as it affects the operations of the insurer and, more importantly, the policyholders and creditors associated with the company. With many policyholders and industry stakeholders seeking clarity on the implications of this move, it is essential to understand what the extension means and how it will affect those with ongoing insurance policies and claims.

In this article, we will break down the details surrounding the statutory management extension for Xplico Insurance, what a moratorium entails, and the possible outcomes for policyholders and creditors.


What Is Statutory Management and Why Is It Important for Xplico Insurance?

Statutory management is a process where an insurance company is placed under the control of a statutory manager by the Commissioner of Insurance. This action is typically taken when the insurer is facing severe financial difficulties or when there is a risk to the company’s ability to meet its obligations to policyholders and creditors. Under statutory management, the insurer’s operations are closely monitored, and a plan is implemented to restore the company to financial health.

For Xplico Insurance Company, this process began in December 2023, when the Commissioner of Insurance appointed the Policyholders Compensation Fund (PCF) as the statutory manager. The decision was made after it became evident that the insurer was facing significant financial challenges, which posed a risk to the interests of its policyholders.

The role of the statutory manager is to oversee the company’s affairs and ensure that it can meet its financial obligations, including paying out claims to policyholders. The extension of the statutory management period is a critical part of this process, as it provides more time for the statutory manager to stabilize the company’s operations and finances.


The Moratorium: What Does It Mean for Policyholders and Creditors?

A moratorium is a temporary suspension or delay of certain financial obligations. In the case of Xplico Insurance, the moratorium specifically pertains to the insurer’s ability to make payments to its policyholders and creditors. This means that Xplico Insurance is not required to pay out any claims or settle debts during the moratorium period, which has been extended to March 7, 2025.

For policyholders, this can be an unsettling development. Individuals and businesses that have claims pending with Xplico Insurance may be wondering when they will receive their payments. Similarly, creditors, such as service providers and partners with outstanding financial agreements with the insurer, are also affected by the moratorium.

The moratorium does not mean that Xplico Insurance is closing its doors or is permanently unable to pay its debts. Rather, it is a tool used by the statutory manager to stabilize the company’s financial position before resuming payments. During the moratorium period, the statutory manager will continue to assess the insurer’s financial health and work on a plan to return the company to solvency.


Legal Basis for the Moratorium and Statutory Management

The extension of the moratorium and statutory management is grounded in the Insurance Act (Cap 487) of Kenya. Section 67C of the Act grants the Commissioner of Insurance the authority to place an insurer under statutory management if the company’s operations pose a risk to the interests of policyholders or creditors. The Commissioner may also extend the period of statutory management if more time is needed to address the company’s financial issues.

The decision to extend the moratorium on payments by Xplico Insurance was made in accordance with the legal powers vested in the Commissioner of Insurance, and the High Court issued orders on December 10, 2024, to formalize this extension. The Policyholders Compensation Fund (PCF) continues to act as the statutory manager, overseeing the insurer’s operations during this period.


Impact on Policyholders: What Can You Expect?

For policyholders, the extension of the moratorium may raise concerns about the status of their insurance coverage. Here’s what policyholders should know:

  1. Ongoing Coverage: The moratorium does not automatically cancel or suspend active insurance policies. Policyholders should continue to enjoy coverage for the duration of the moratorium, provided they have made their premium payments as required. However, if a policyholder has an outstanding claim or is awaiting a payout, the payment may be delayed until after the statutory management period ends.
  2. Claims Processing: One of the most significant impacts of the moratorium is on claims. If you have a claim pending with Xplico Insurance, you will likely face delays in receiving compensation. The statutory manager is focused on addressing the company’s financial issues before resuming claims payouts, which means it could take several months for policyholders to receive their due payments.
  3. Communication with Policyholders: During the moratorium, it is essential for Xplico Insurance to maintain open lines of communication with its policyholders. If you are a customer, make sure to stay updated on the latest developments through official communications from the insurer or the statutory manager. Information on how to proceed with claims or renew policies may be available through the company’s website or customer support channels.

What Happens After March 7, 2025?

The big question on the minds of policyholders and creditors alike is: what happens after the extended moratorium ends? The statutory manager will use the additional time granted by the moratorium extension to stabilize Xplico Insurance’s finances. Several outcomes are possible after March 7, 2025:

  1. Resumption of Normal Operations: If the statutory manager is successful in addressing the company’s financial issues, Xplico Insurance may resume normal operations, including the settlement of claims and payments to creditors. This would be the most optimistic outcome, as it would restore trust in the insurer and allow it to fulfill its obligations.
  2. Further Extensions: If the financial difficulties persist, the statutory management may be extended further, and another moratorium could be put in place. This would mean continued delays in payments to policyholders and creditors.
  3. Liquidation: In the worst-case scenario, if the insurer’s financial position cannot be restored, Xplico Insurance could be liquidated. This would involve the sale of the company’s assets to pay off its debts. In this case, policyholders may receive only partial compensation for their claims, and creditors may be left with unpaid debts.

The Role of the Policyholders Compensation Fund (PCF)

The Policyholders Compensation Fund (PCF) plays a critical role in protecting the interests of policyholders when an insurance company faces financial difficulties. The PCF is a statutory body established to provide compensation to policyholders when an insurer becomes insolvent or is unable to meet its obligations.

In the case of Xplico Insurance, the PCF is serving as the statutory manager, ensuring that the company’s operations are overseen and that any claims or financial obligations are addressed in accordance with the law. The PCF is also responsible for managing the moratorium and coordinating efforts to restore the company’s financial stability.

For policyholders, it is essential to understand that the PCF’s role is to act in their best interests. While the moratorium may delay claims payments, the PCF will work to ensure that policyholders are eventually compensated for their claims once the company’s financial situation improves.


The extension of the moratorium on Xplico Insurance Company Limited marks a critical moment for both the insurer and its policyholders. While the uncertainty surrounding claims payouts and financial obligations may be unsettling, the statutory management process is designed to provide the insurer with the time it needs to address its financial issues. Policyholders and creditors should stay informed about the developments and be patient as the statutory manager works towards resolving the company’s challenges.

Ultimately, the goal is to restore Xplico Insurance to solvency and ensure that it can continue to serve its customers and meet its obligations in the future. For now, policyholders should keep their communication lines open with the insurer and follow the latest official announcements on the status of their policies and claims.