GOtv has become a household name in Kenya, providing affordable digital television services with diverse channels ranging from local content to international entertainment. As digital services grow, GOtv has simplified subscription payments through the GOtv Paybill system, enabling customers to manage their subscriptions conveniently via mobile money platforms.
What is GOtv Paybill?
GOtv Paybill is a dedicated payment method allowing subscribers to renew their packages using mobile money services, particularly M-Pesa. The official GOtv Paybill number is 423655. This service has become popular for its convenience, enabling users to recharge their subscriptions from anywhere without visiting physical outlets.
How to Pay for GOtv Using the Paybill Number (M-Pesa)
Follow these steps to pay for your GOtv subscription via M-Pesa:
- Open the M-Pesa Menu: Access the M-Pesa app or dial *334#.
- Select “Lipa na M-Pesa”: Choose the payment option.
- Select “Pay Bill”: Opt for the pay bill service.
- Enter the GOtv Paybill Number: Input 423655.
- Enter Your GOtv IUC Number: Find this number on your decoder or subscription confirmation SMS.
- Input the Amount: Enter the subscription fee for your selected package.
- Confirm and Pay: Verify the details and enter your M-Pesa PIN to complete the transaction.
- Receive Confirmation: You’ll get a confirmation message from both M-Pesa and GOtv.
GOtv Subscription Packages and Prices
Here’s a breakdown of GOtv Kenya’s current packages and their prices:
| Package | Price (KES) | Channels Offered |
|---|---|---|
| GOtv Lite | 199 | Basic local channels |
| GOtv Value | 550 | More local and entertainment channels |
| GOtv Plus | 870 | Extended channels including sports |
| GOtv Max | 1150 | Premium channels and sports |
| GOtv Supa | 1499 | Full range of premium channels |
Benefits of Using the GOtv Paybill System
- Convenience: Recharge from anywhere at any time.
- Speed: Instant activation after payment.
- Security: M-Pesa ensures secure transactions.
- Accessibility: Available 24/7.
- Instant Notifications: Receive immediate confirmation messages.
Other Ways to Pay for GOtv Subscription
Aside from the Paybill option, GOtv offers multiple payment methods:
- USSD Code: Dial *423# to pay via mobile.
- MyGOtv App: Available on Android and iOS for payments and subscription management.
- Bank Transfers and Agents: Visit authorized banks or GOtv agents.
Troubleshooting Common Payment Issues
1. Payment Delays: If you don’t receive confirmation after payment:
- Confirm your transaction on M-Pesa.
- Wait a few minutes as network delays can occur.
- Contact GOtv customer care if unresolved.
2. Incorrect IUC Number Entry:
- Double-check your decoder’s IUC number before submitting.
- If you make an error, call GOtv support with your transaction details.
3. Service Activation Delays:
- Ensure you’ve paid for an active package.
- Contact customer support if services don’t resume within an hour.
How to Manage Your GOtv Subscription Effectively
- Set Up Reminders: Set payment reminders to avoid service disruptions.
- Monitor Your Subscription: Use the MyGOtv app to track your subscription status.
- Take Advantage of Promotions: Follow GOtv on social media for discounts and promotions.
GOtv Customer Support Channels
If you need assistance, you can reach GOtv via:
- Phone: 0711 066 000
- WhatsApp: 0711 066 000
- Twitter: @GOtvKenya
- Website: www.gotvafrica.com
GOtv Paybill provides a hassle-free way for Kenyan subscribers to manage their entertainment needs conveniently. By following the steps outlined above, you can ensure uninterrupted access to your favorite shows and movies.
Stay entertained with GOtv! Use the Paybill number 423655 to renew your subscription today and enjoy premium channels from the comfort of your home.
