Lifestyle

How to Pay Using M-PESA on AliExpress: A Comprehensive Guide for Kenyan Shoppers

woman with phone in bed

Shopping online has become an essential part of modern life, offering convenience and access to global products. For Kenyan shoppers, AliExpress stands out as a favorite platform for affordable and diverse items. Thanks to a partnership with Safaricom, you can now pay for your AliExpress orders using M-PESA—Kenya’s leading mobile money platform. This guide walks you through everything you need to know about using M-PESA on AliExpress, from setup to payment and dispute resolution.

Why Choose M-PESA for AliExpress Payments?

M-PESA offers several benefits for Kenyan shoppers:

  • Convenience: Pay directly from your mobile wallet without needing a credit or debit card.
  • Transparency: Total costs are displayed in Kenyan Shillings (KES), eliminating the hassle of currency conversion.
  • Affordability: Standard Lipa Na M-PESA Paybill charges apply without additional hidden fees.
  • Accessibility: Most Kenyans already use M-PESA, making it a familiar and easy payment method.

How to Access the M-PESA Payment Option on AliExpress

To start using M-PESA on AliExpress, follow these simple steps:

  1. Download the AliExpress App:
  2. Register an Account:
    • Create an AliExpress account by providing your email address or phone number.
  3. Set Up M-PESA:
    • Link your M-PESA mobile number to enable the payment option.
  4. Start Shopping:
    • Browse the AliExpress platform and add items to your cart.

Step-by-Step Guide to Pay Using M-PESA

  1. Open the AliExpress App: Launch the app and log into your account.
  2. Choose a Product: Select the item(s) you wish to purchase and click “Buy Now.”
  3. Provide a Shipping Address: Enter a delivery address, including a valid P.O. Box if necessary.
  4. Select Payment Method:
    • Under payment options, choose M-PESA.
    • Confirm the displayed total cost in Kenyan Shillings.
  5. Complete the Payment:
    • Enter your M-PESA number and wait for a prompt on your phone.
    • Input your M-PESA PIN to authorize the transaction.
  6. Transaction Confirmation: A confirmation message will appear on both your phone and the app.

M-PESA Charges for AliExpress Payments

When you pay with M-PESA on AliExpress, only the standard Lipa Na M-PESA Paybill charges apply. Unlike debit or credit cards, M-PESA has no additional fees. However, confirm with local courier companies or tax offices if additional levies apply.

How to Raise a Dispute on AliExpress

Despite the platform’s reliability, issues such as delayed delivery or item discrepancies may arise. Here’s how to handle disputes:

  1. Log into Your Account:
    • Navigate to “My Orders” and select the disputed order.
  2. Open the Dispute:
    • Click “View Detail” and select the “Raise Dispute” button.
  3. Select a Resolution Option:
    • Return Goods: Request a full refund after returning the item.
    • Refund Only: Request a partial or full refund without returning the item.
  4. Provide Details:
    • State your reason, upload evidence (photos, videos, etc.), and submit the dispute.

Common Reasons for Raising Disputes

  • Late Delivery: If your item hasn’t arrived within the expected timeframe.
  • Item Discrepancies: For items that don’t match the description or arrive damaged.

How to Contact AliExpress Customer Support

For further assistance:

Frequently Asked Questions

1. What is the difference between AliExpress and Alipay?

  • AliExpress is an online retail platform for buyers, while Alipay facilitates money transfers, including sending money from M-PESA to individuals in China.

2. Is AliExpress the same as M-PESA GlobalPay?

  • No. M-PESA GlobalPay is a virtual Visa card linked to your M-PESA wallet for international transactions. AliExpress supports direct M-PESA payments.

3. Are there additional charges upon delivery?

  • M-PESA doesn’t add fees, but local taxes or delivery charges may apply.

4. How long does delivery take?

  • Delivery times vary based on the vendor and product. Estimated delivery times are provided under the shipping section of the product page.

5. How do I cancel an order?

  • Orders can be canceled before payment or with the seller’s approval if the status is “Awaiting Shipment.” Refunds typically take 3-20 business days.

6. What happens if I make a double payment?

  • Request a reversal or refund through AliExpress or Safaricom. Double payments are rare with M-PESA due to the confirmation step.

Tips for a Seamless Shopping Experience on AliExpress

  • Check Seller Ratings: Choose vendors with high ratings and positive reviews.
  • Compare Prices: Look for similar products to ensure you’re getting the best deal.
  • Monitor Delivery Times: Opt for vendors with faster shipping options if needed.
  • Keep Communication Open: Reach out to sellers for clarifications before purchasing.

Paying with M-PESA on AliExpress is a game-changer for Kenyan shoppers, combining convenience, transparency, and affordability. Whether you’re buying electronics, fashion, or home essentials, the process is straightforward and secure. Start your hassle-free shopping journey today and enjoy access to a world of products right at your fingertips.


Ready to shop globally with ease? Download the AliExpress app today and experience seamless payments with M-PESA. Don’t miss out on exclusive deals and discounts for Kenyan shoppers!