In Kenya, Jambojet is one of the most popular low-cost airlines, offering affordable flight options to travelers across the country. Whether you’re planning a business trip, a family vacation, or a quick getaway, Jambojet’s user-friendly online booking system ensures a seamless experience from start to finish. This guide will take you through the process of booking a flight with Jambojet, explaining everything you need to know about fares, payment methods, baggage policies, and tips to make your booking experience even better.
Step-by-Step Guide to Booking a Flight with Jambojet
Step 1: Access the Jambojet Website
The first step in booking your flight with Jambojet is to visit their official website. It is designed to be user-friendly, so finding your way around is easy.
- Website Link: www.jambojet.com
- Upon landing on the homepage, you’ll see the flight booking widget right at the top. This is where you’ll begin your journey.
Step 2: Enter Your Travel Details
Once you’re on the booking page, you’ll be prompted to fill in your travel details. This includes:
- Departure and Destination Cities: Choose the city you’ll be flying from and the one you’re heading to. For example, Nairobi to Kisumu, Mombasa to Nairobi, etc.
- Travel Dates: Select your preferred travel dates. Jambojet allows you to choose both departure and return dates for round-trip bookings.
- Number of Passengers: Enter the number of passengers, whether you’re traveling solo, with family, or a group.
Once you fill out these details, click on the Search Flights button, and within seconds, the website will generate a list of available flights.
Step 3: Choose Your Flight and Fare Type
After the flight options load, you’ll need to select your preferred flight. Jambojet offers two types of fares:
- Standard Fare
- Smart Fare
Each fare type comes with its own set of perks. Here’s a quick comparison:
| Feature | Standard Fare | Smart Fare |
|---|---|---|
| Hand Luggage | 1 x 10kg | 1 x 10kg |
| Checked Luggage | None | 1 x 23kg |
| Flight Changes | Fees apply | One free change |
| Refund Policy | Non-refundable | Refundable with fee |
- Standard Fare is perfect for budget-conscious travelers who are only carrying hand luggage and do not need the flexibility of flight changes or refunds.
- Smart Fare offers additional benefits like the ability to change flights for free, 23kg of checked luggage, and a refundable ticket (with a fee).
Step 4: Payment and Confirmation
Once you’ve chosen your flight and fare type, the next step is to make the payment. Jambojet offers multiple payment methods, making the booking process more accessible:
- Credit/Debit Cards: Standard options like Visa and MasterCard are accepted.
- M-Pesa: As a local airline, Jambojet makes it easy for Kenyan travelers to pay with M-Pesa, which is incredibly convenient and widely used.
After successfully making the payment, you’ll receive an email confirmation with your flight details and ticket information.
Step 5: Booking Confirmation
Once the payment is processed, you’ll be sent a confirmation email or SMS with your booking details. At this point, you can either print your ticket or simply save the confirmation on your phone. This confirmation serves as your boarding pass, so make sure to keep it handy when you head to the airport.
Alternative Ways to Book Your Flight with Jambojet
While booking online is the most convenient way, Jambojet offers alternative methods for those who prefer a more personal touch.
1. Visit a Sales Office
Jambojet has physical sales offices located in various towns across Kenya. If you’re not comfortable booking online, you can walk into any of these offices to book your flight in person.
2. Phone Reservations
For those who don’t have access to a computer or prefer to book over the phone, Jambojet provides a customer service hotline where you can call to make a reservation.
- Customer Service Numbers:
- +254 711 024 545
- +254 734 104 545
- +254 711 024 501
This is a convenient option, especially if you need to make a last-minute booking or require assistance.
Why Choose Between Standard and Smart Fare?
Jambojet offers two fare options, but how do you decide which one is right for you?
Standard Fare: Ideal for Budget Travelers
If you’re traveling light and don’t need checked luggage or flexibility, the Standard Fare is a great option. It is more affordable and provides all the basics you need for a quick and easy journey.
Smart Fare: Perfect for Those Who Need Flexibility
Smart Fare is best for travelers who want more flexibility and comfort. The added benefits of a 23kg checked luggage allowance, one free change, and a refundable ticket make it an attractive option for those who may need to adjust their travel plans.
Jambojet Baggage Policies
Understanding the baggage policies will help you avoid unnecessary charges at the airport.
- Carry-on Bags: All passengers are allowed one piece of hand luggage weighing up to 10kg. This is included in both Standard and Smart Fare bookings.
- Checked Bags:
- Smart Fare: Includes 1 x 23kg checked bag.
- Standard Fare: Does not include checked luggage, but you can add it for an additional fee when booking.
Additional Charges for Baggage
- Additional checked luggage can be added at the time of booking for a fee, depending on the weight of the bag.
Add-Ons and Extras to Enhance Your Booking Experience
Jambojet provides several additional services to make your travel experience more comfortable. These are optional and come with an additional cost:
- Seat Selection: If you prefer a specific seat, like a window or aisle seat, or need more legroom, you can select your seat during the booking process.
- Price Lock: Not sure if you want to commit to the booking right away? You can lock the price of your flight for up to 24 hours, giving you more time to make a decision without the risk of price changes.
Tips for Booking a Flight with Jambojet
To make your booking process smoother and more cost-effective, here are a few helpful tips:
- Book Early: Flights tend to be cheaper if booked several weeks in advance. Keep an eye on promotions and discounts.
- Look for Promotions: Jambojet frequently offers sales and discounts, so be sure to check for promo codes or flash sales before booking.
- Check Flight Status: Always check the status of your flight before heading to the airport to avoid delays or cancellations. You can do this via the Jambojet website or mobile app.
Contact Information
If you need assistance during the booking process or have any questions, Jambojet’s customer service team is always ready to help.
- Phone Numbers:
- General inquiries: +254 711 024 545
- Group bookings: +254 711 024 800
- Email:
- For bookings: reservations@jambojet.com
- Customer experience: customer.experience@jambojet.com
Book Your Next Flight with Jambojet
Booking a flight with Jambojet is straightforward and hassle-free. Whether you choose the affordable Standard Fare or the flexible Smart Fare, Jambojet offers something for every traveler. With options to pay via M-Pesa, credit card, or even book in person, Jambojet ensures that your flight booking experience is as seamless as possible.
Ready to book your next trip? Visit the Jambojet website or use their mobile app to secure your seat and take off on your next adventure today!
