Kenya Airways, often referred to as “The Pride of Africa,” is a leading airline offering extensive domestic, regional, and international flight services. Whether you’re traveling for business or leisure, booking a flight with Kenya Airways is straightforward, with multiple options to suit your needs.
This guide provides a step-by-step breakdown of the booking process, ticket options, baggage policies, check-in procedures, and tips to enhance your travel experience.
How to Book a Kenya Airways Flight
a) Online Booking via Website or Mobile App
Kenya Airways provides an intuitive booking experience via its official website (kenya-airways.com) and mobile app. Here’s how to book your ticket online:
- Visit the website or launch the app
- Enter your travel details (departure and destination, dates, number of passengers)
- Select your preferred flight based on price and schedule
- Choose your ticket class (Economy or Business)
- Provide passenger details (ensure accuracy to avoid complications)
- Select add-ons like extra baggage or preferred seats
- Proceed to payment using options like credit/debit card, M-Pesa, PayPal, or bank transfer
- Receive an e-ticket via email
✅ Tip: Use the “Time to Think” feature to hold your booking for up to 72 hours before confirming payment.
b) Booking via Customer Service
Kenya Airways also allows travelers to book flights by calling customer service. This is ideal for those who need personalized assistance.
- Kenya Airways Customer Support
- Phone: +254 734 104 747 / +254 711 024 747
- WhatsApp: +254 705 474 747
- Email: customer.relations@kenya-airways.com
c) Booking Through Travel Agents
Authorized travel agencies can also facilitate Kenya Airways bookings. They provide:
- Personalized travel packages (flights + hotels)
- Exclusive discounts
- Assistance with complex itineraries
Ticket Classes & Baggage Allowance
a) Economy Class
- Affordable travel with comfortable seating
- Complimentary meals and in-flight entertainment
- Baggage Allowance:
- Checked baggage: 1 or 2 pieces (23kg each, depending on route)
- Carry-on baggage: 7kg + personal item (laptop bag or handbag)
b) Business Class (Premier World)
- Priority check-in & boarding
- Lie-flat seats & gourmet meals
- Access to KQ Lounges
- Baggage Allowance:
- Checked baggage: 2 pieces (32kg each)
- Carry-on baggage: 12kg (2 bags + personal item)
📌 Tip: Always check baggage policies for specific routes to avoid extra fees.
Check-In Procedures
Kenya Airways offers multiple check-in options to ensure a smooth boarding experience:
a) Online Check-In (Recommended)
- Available 30 hours to 1 hour before departure
- Print or download a mobile boarding pass
b) Airport Check-In
- Arrive 3 hours before an international flight
- Arrive 2 hours before a domestic flight
c) Self-Service Kiosks
- Available at major airports for fast check-in
Managing & Modifying Your Booking
Kenya Airways allows you to manage your booking easily via the website or app.
✅ Modify Flight Details: Change dates, upgrade class, or select seats
✅ Cancel a Flight: Check refund eligibility before canceling
✅ Add Extra Baggage: Pay for additional luggage in advance
To modify bookings:
- Visit Manage Booking on kenya-airways.com
- Enter booking reference + surname
Additional Services & Loyalty Program
a) KQ Lounges
- Access premium lounges at Nairobi’s Jomo Kenyatta International Airport (JKIA)
b) Flying Blue Loyalty Program
- Earn miles and redeem rewards with Kenya Airways and SkyTeam partners
c) Travel Insurance & Special Assistance
- Available for passengers requiring medical or disability assistance
Frequently Asked Questions (FAQs)
1. How do I check my Kenya Airways flight status?
Visit Flight Status on the website or use the mobile app.
2. Can I book a flight without paying immediately?
Yes, use the “Time to Think” feature to hold your fare for 72 hours.
3. What happens if I miss my flight?
Contact Kenya Airways immediately to rebook or request a refund (subject to ticket conditions).
Why Choose Kenya Airways?
- Reliable Network: Over 50 global destinations
- Modern Fleet & Safety Standards
- Excellent Customer Service
- Competitive Pricing & Deals
For your next trip, book with Kenya Airways for a seamless and comfortable travel experience.
