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How to Change Your KRA Password in 2025: Everything You Need to Know

  • BY waceke
  • May 26, 2025
person using laptop

The Kenya Revenue Authority (KRA) iTax portal is the backbone of tax compliance in Kenya, enabling individuals and businesses to manage their tax obligations efficiently. A secure KRA password is crucial for accessing this platform, ensuring that your personal and financial data remain protected. Whether you’ve forgotten your password, suspect a security breach, or simply want to update your login details, knowing how to change your KRA password is essential. With Kenya’s increasing emphasis on digital tax systems in 2025, this process has been streamlined through the iTax portal, eCitizen platform, and KRA’s support channels.

Why Changing Your KRA Password Matters

Your KRA password grants access to your iTax account, where sensitive information like your KRA PIN, tax returns, and financial transactions are stored. Regularly updating your password or resetting it when necessary enhances security and prevents unauthorized access. According to the KRA, taxpayers are responsible for safeguarding their login credentials under the Data Protection Act, 2019. Common reasons to change your KRA password include:

  • Forgotten Password: If you can’t recall your current password or are locked out after multiple failed attempts.
  • Security Concerns: Suspected hacking, phishing attempts, or sharing credentials with untrusted parties.
  • Routine Updates: Proactive password changes to maintain account security, recommended every 3–6 months.
  • Account Recovery: Regaining access after prolonged inactivity or outdated contact details.

Failing to secure your iTax account can lead to penalties, data breaches, or delays in tax-related transactions like filing returns or obtaining compliance certificates.

Step-by-Step Guide to Changing Your KRA Password

Method 1: Resetting Your Password via the iTax Portal

The iTax portal is the primary platform for managing KRA accounts, including password resets. Follow these steps:

  1. Visit the iTax Portal: Open your browser and go to itax.kra.go.ke/KRA-Portal/.
  2. Locate the Forgot Password Option: Click the “Forgot Password?” link below the login fields.
  3. Enter Your KRA PIN: Input your 11-digit KRA PIN (e.g., A0xxxxxxxxx for individuals).
  4. Verify Your Identity: Provide your registered email address or phone number to receive a verification link or OTP.
  5. Receive the Reset Link/OTP: Check your email or SMS for the reset link or OTP from no-reply@kra.go.ke.
  6. Create a New Password: Click the link or enter the OTP, then input a new password (8+ characters, mix of uppercase, lowercase, numbers, and symbols).
  7. Confirm and Save: Re-enter the new password and click “Submit.”
  8. Log In: Test your new password on the iTax login page.

Tips:

  • Check spam/junk folders for the reset email.
  • Ensure your registered phone number is active for OTP delivery.

Method 2: Changing Your Password After Logging In

If you’re logged in and want to update your password:

  1. Log into iTax: Access itax.kra.go.ke with your KRA PIN and current password.
  2. Navigate to Profile Settings: Click “My Profile” or “User Profile.”
  3. Select Change Password: Find the “Change Password” option.
  4. Enter Current and New Passwords: Input your current password, then create a new one meeting KRA’s criteria.
  5. Confirm Changes: Re-enter the new password and click “Save.”
  6. Log Out and Test: Log out and log back in with the new password.

Method 3: Using the eCitizen Platform

KRA services are integrated into eCitizen:

  1. Access eCitizen: Visit eCitizen.kra.go.ke and sign in with your National ID and eCitizen password.
  2. Navigate to KRA Services: Select “KRA Services” from the dashboard.
  3. Select Password Reset: Choose “Reset KRA Password.”
  4. Verify Identity: Enter your KRA PIN and registered email/phone for a reset link/OTP.
  5. Set New Password: Follow the link or enter the OTP, then create and confirm a new password.
  6. Save and Log In: Test the new password on iTax or eCitizen.

Method 4: Contacting KRA Support

If online methods fail:

  • Email Support: Send a request to callcentre@kra.go.ke with your name, KRA PIN, ID copy, and contact details.
  • Call Centre: Dial +254 711 099 999 or +254 20 4 999 999, select the iTax prompt, and verify your identity.
  • Social Media: Contact @KRACare on X, Facebook, or WhatsApp (+254 711 099 999).
  • Visit a KRA Office: Bring your ID and PIN Certificate to Times Tower or regional offices.

Method 5: Using the KRA M-Service App

  1. Download the App: Install from Google Play or the App Store.
  2. Log In or Recover: Select “Forgot Password” on the login screen.
  3. Enter KRA PIN: Input your PIN and registered email/phone.
  4. Receive Reset Link/OTP: Follow the link or enter the OTP to set a new password.
  5. Test Access: Log in with the new password.

Troubleshooting Common Issues

  • No Access to Registered Email/Phone: Update details at a KRA office or via callcentre@kra.go.ke.
  • Account Locked: Wait 30 minutes or contact KRA to unlock.
  • Invalid Reset Link: Request a new link or check spam folders.
  • Technical Glitches: Clear browser cache, use incognito mode, or check @KRACare for system updates.

Best Practices for KRA Password Security

  • Create strong passwords (e.g., “K3nyaTax2025!”).
  • Update every 3–6 months.
  • Use a password manager.
  • Enable 2FA if available.
  • Avoid public Wi-Fi for iTax access.
  • Monitor account activity and report suspicious behavior.

Why Password Management is Crucial

A secure password ensures:

  • Timely filing of returns to avoid penalties.
  • Access to compliance certificates for tenders or jobs.
  • Protection against data breaches under the Data Protection Act.

Recent Developments in 2025

KRA’s 2025 updates include eCitizen integration, M-Service App enhancements, and stricter cybersecurity measures. Sheena Nyaranga noted a 30% reduction in support queries due to updated profiles. X posts highlight occasional OTP delays, but KRA’s 24/7 support resolves issues quickly.

Avoiding Scams

  • Use only itax.kra.go.ke or eCitizen.kra.go.ke.
  • Verify emails from no-reply@kra.go.ke.
  • Report scams to KRA or the Cybercrime Unit.

Changing your KRA password in 2025 is seamless with iTax, eCitizen, the M-Service App, or KRA support. Regular updates and strong security practices ensure compliance and protect your data. This guide empowers Kenyans to manage their iTax accounts confidently, contributing to a robust tax ecosystem.