1. Home
  2. Technology & Gadgets
  3. How to Find Your KRA PIN in Kenya in 2025: Everything You Need to Know
Technology & Gadgets

How to Find Your KRA PIN in Kenya in 2025: Everything You Need to Know

  • BY waceke
  • May 26, 2025
black man using laptop

The Kenya Revenue Authority (KRA) Personal Identification Number (PIN) is an essential tool for every adult Kenyan engaging in economic activities, from securing employment to conducting business transactions. As Kenya’s tax landscape evolves, knowing how to retrieve or verify your KRA PIN ensures compliance with tax laws and seamless access to government services. Whether you’ve lost your PIN, forgotten your login details, or need to check its validity, this comprehensive guide simplifies the process.

What is a KRA PIN and Why is it Important?

A KRA PIN is a unique 11-digit identifier issued by the Kenya Revenue Authority to individuals and entities for tax-related transactions. It’s mandatory for activities like opening bank accounts, registering businesses, applying for Higher Education Loans Board (HELB) loans, and handling property transactions. According to the KRA, a PIN is required for both individuals (starting with “A0”) and entities like companies or trusts (starting with “P0”). Its significance lies in its role as a cornerstone of tax compliance, enabling the government to track taxable activities and ensure revenue collection.

Key Uses of a KRA PIN

  • Business Transactions: Required for registering businesses, obtaining trade licenses, and paying Value Added Tax (VAT).
  • Property and Land: Necessary for title registration, land rent payments, and plan approvals.
  • Vehicle Registration: Mandatory for motor vehicle registration and licensing under the Traffic Act.
  • Employment and Loans: Essential for HELB loan applications, job contracts, and bank account openings.
  • Government Services: Used for customs clearance, import/export activities, and accessing eCitizen services.

Forgetting or losing your KRA PIN can disrupt these processes, leading to delays or penalties. Fortunately, the KRA provides multiple ways to retrieve or verify your PIN, primarily through the iTax portal and other official channels.

Step-by-Step Guide to Finding Your KRA PIN

Method 1: Using the KRA iTax Portal

The iTax portal (itax.kra.go.ke) is the primary platform for KRA PIN retrieval, offering a secure and efficient way to check your PIN using your National ID number. Here’s how to do it:

  1. Visit the iTax Portal: Go to itax.kra.go.ke/KRA-Portal/. Ensure a stable internet connection.
  2. Access the PIN Checker: Click on the “PIN Checker” option on the homepage or navigate to itax.kra.go.ke/KRA-Portal/pinChecker.htm.
  3. Enter Your National ID: Input your National ID number in the provided field. This links directly to your KRA profile.
  4. Submit and Verify: Click “Submit” to retrieve your PIN, which will display if registered under your ID. You’ll also see associated details like your registered address and tax obligations.
  5. Download PIN Certificate: If logged into your iTax account, navigate to your profile to download your PIN Certificate, which you can print for future reference.

Tips:

  • Ensure you use the same email and password used during initial registration.
  • If you’ve forgotten your login credentials, use the “Forgot Password” option to reset via your registered email.

Method 2: Using the eCitizen Platform

Since 2024, KRA services have been integrated into the eCitizen platform for streamlined access. Here’s how to check your PIN via eCitizen:

  1. Log into eCitizen: Visit eCitizen.kra.go.ke and sign in using your National ID and eCitizen password.
  2. Navigate to KRA Services: Select the KRA services section and click “PIN Checker.”
  3. Enter ID Number: Input your National ID number and submit to view your PIN and related tax details.
  4. Save or Print: Download the PIN Certificate or save the details for your records.

Note: Non-residents may need to provide additional documentation, such as a passport or work permit, to access PIN details.

Method 3: Contacting KRA Directly

If online methods fail, you can retrieve your PIN by contacting KRA through official channels:

  • Email Request: Send a PIN retrieval request to callcentre@kra.go.ke, attaching a copy of your National ID (both sides).
  • Social Media: Reach out via KRA’s official X, Facebook, or WhatsApp accounts, providing your ID details securely.
  • Call Centre: Dial +254 711 099 999 or +254 20 4 999 999 and follow prompts (press 2 for PIN retrieval). Be ready to verify your identity.
  • Visit a KRA Office: Go to the nearest KRA office, such as Times Tower in Nairobi, with your original ID and any relevant documents (e.g., birth certificate or passport).

Pro Tip: Always verify the authenticity of KRA’s contact channels to avoid scams. Use only official websites and numbers listed on www.kra.go.ke.

Method 4: Using the KRA M-Service App

The KRA M-Service App, available for download on Android and iOS, simplifies PIN retrieval:

  1. Download the App: Install the KRA M-Service App from Google Play or the App Store.
  2. Log In: Use your National ID and registered phone number to access your profile.
  3. Check PIN: Navigate to the PIN section to view or download your PIN Certificate.
  4. Verify Details: Ensure your registered details (e.g., email, phone number) are up-to-date to avoid access issues.

Note: The app also supports filing returns and checking tax compliance status, making it a versatile tool for taxpayers.

Troubleshooting Common Issues

Forgotten Password or Locked iTax Account

  • Reset Password: On the iTax portal, click “Forgot Password” and follow the prompts to reset via your registered email.
  • Unlock Account: If your account is locked, contact KRA’s Call Centre at +254 711 099 999 or visit a KRA office for assistance.

No PIN Registered

If the PIN Checker shows no PIN linked to your ID, you may need to register:

  • Visit itax.kra.go.ke, select “New PIN Registration,” and choose “Individual” as the taxpayer type.
  • Fill in details like ID number, date of birth, and contact information.
  • Submit and receive an acknowledgment receipt. Residents get a PIN Certificate instantly; non-residents must present documents at a KRA office.

Incorrect or Outdated Details

To update your PIN details:

  • Log into iTax, go to the “Registration” menu, and select “Amend PIN Details.”
  • Choose “Online” as the mode of amendment, select sections to update (e.g., phone, email), and submit.

Why You Might Need to Retrieve Your KRA PIN

Legal and Financial Transactions

A KRA PIN is mandatory for:

  • Business Registration: Registering sole proprietorships, partnerships, or companies.
  • Tax Filing: Submitting income tax or VAT returns annually, even if no income was earned.
  • Banking: Opening accounts or securing loans, as banks verify PINs for compliance.
  • Imports/Exports: Clearing goods through customs or obtaining import licenses.

Avoiding Penalties

Failure to provide a PIN for required transactions can result in fines or legal consequences. For instance, non-compliance with tax filing deadlines incurs penalties under the Income Tax Act.

Data Protection and Privacy

KRA adheres to the Data Protection Act, 2019, ensuring your PIN and personal data are secure. You can request data deletion or raise privacy concerns via callcentre@kra.go.ke.

Additional Tips for Managing Your KRA PIN

  • Keep Records Safe: Store your PIN Certificate digitally and physically to avoid repeated retrieval.
  • Update Regularly: Periodically check and update your iTax profile to reflect current contact details.
  • Beware of Scams: Avoid third-party services charging for PIN retrieval, as KRA offers this service free.
  • Use Official Channels: Stick to www.kra.go.ke, eCitizen, or verified KRA contacts for all PIN-related tasks.

In 2025, KRA enhanced its integration with eCitizen, making PIN retrieval more seamless through single sign-on access. The M-Service App received updates for faster PIN verification, and KRA’s ongoing data cleanup exercise encourages taxpayers to verify and update PIN details to improve service delivery. Sheena Nyaranga, KRA’s Media Relations Officer, emphasized in a Tuko.co.ke interview that the eCitizen platform and direct contact methods remain the most secure for PIN retrieval.

However, posts on X highlight occasional system glitches, with users like @stuxnet____ recommending the M-Service App for quick access. KRA’s response to such feedback includes 24/7 support via their Call Centre and social media, ensuring taxpayers can resolve issues promptly.

Finding your KRA PIN in 2025 is straightforward with the right tools and knowledge. The iTax portal, eCitizen platform, M-Service App, and direct KRA contact options provide multiple avenues to retrieve or verify your PIN. By following the steps outlined—whether checking online with your ID, contacting KRA, or updating your details—you can ensure tax compliance and avoid disruptions in business or personal transactions. As Kenya’s digital tax systems evolve, staying informed about official channels and safeguarding your PIN Certificate is crucial. This guide empowers you to navigate the process confidently, contributing to Kenya’s economic development through responsible tax practices.