Global insurtech leader, bolttech, has officially announced its entry into the Kenyan market through a strategic partnership with LOOP DFS, the fintech subsidiary of NCBA Group. The move marks a significant expansion of bolttech’s footprint in Africa, bringing its embedded protection and insurance solutions to one of the continent’s fastest-growing digital economies.
Through this partnership, bolttech and LOOP have unveiled LOOP FLEX, an innovative Buy Now Pay Later (BNPL) solution designed to make device ownership more affordable and secure for Kenyan consumers. The solution will officially launch in October 2025 and promises to transform how customers acquire, finance, and protect their devices.
LOOP FLEX is designed to address two critical needs for today’s digital-first customers: affordable device financing and complete device protection. The solution integrates seamlessly into the LOOP ecosystem, enabling customers to buy, finance, and insure their devices all in one platform.
Key features of LOOP FLEX include:
- Flexible Financing – Customers can spread device payments conveniently over time, making high-value tech more accessible.
- Comprehensive Device Protection – The solution covers theft, accidental damage, liquid damage, mechanical breakdown, and extended warranty.
- Certified Repairs – All repairs are handled at authorized service centers, using genuine parts to preserve device quality and longevity.
- Streamlined Customer Experience – From onboarding to claims, everything is managed digitally, ensuring speed, transparency, and convenience.
This approach reflects bolttech and LOOP’s shared vision to simplify financial solutions and empower Kenyan consumers in an increasingly digital economy.
LOOP FLEX’s embedded protection is powered by bolttech’s device lifecycle management platform, ensuring end-to-end coverage and hassle-free claims management. Customers benefit from:
1. Theft Protection
- Customers receive a gift voucher toward a new device (after 30 days) with only a 10% deductible.
- A police report must be filed within 48 hours for verification.
2. One-Time Repair Coverage
- Covers mechanical and liquid damage such as cracked screens, damaged batteries, internal component failures, and water exposure.
- No deductible for repairs, lowering the financial burden for customers.
3. Certified Repairs
- All repairs are performed at authorized service centers.
- Genuine parts are used to ensure device quality, safety, and extended lifespan.
4. Extended Warranty & Simple Claims
- Customers enjoy a warranty extension beyond manufacturer coverage.
- Digital claims filing and real-time tracking ensure transparency and faster resolution.
Kenya’s mobile penetration and digital-first economy have created a surge in demand for affordable devices and reliable protection solutions. LOOP FLEX directly addresses this need by combining Buy Now Pay Later financing with comprehensive insurance, empowering consumers to own, protect, and upgrade the devices that drive modern work, learning, and connectivity.
According to the Communications Authority of Kenya (CA), the country’s smartphone penetration rate stands at 65% as of 2025, and with mobile banking adoption exceeding 85%, the market for embedded digital protection solutions is poised for rapid growth.
Speaking on the partnership, Eric Muriuki, CEO of LOOP DFS, said:
“We are delighted to welcome bolttech to Kenya and to partner with a global leader in embedded protection. This partnership enables us to empower our customers with access to the devices they need through transparent and affordable financing powered by LOOP FLEX, while also giving them peace of mind through comprehensive protection. It’s another step towards delivering innovative, accessible, and digitally driven financial solutions that help our customers live and work with confidence.”
Stephan Tan, CEO EMEA and Group Chief Investment Officer at bolttech, added:
“Kenya is one of Africa’s most dynamic digital economies, and we are proud to enter the market alongside LOOP, a trusted and innovative local partner. Together, we are embedding protection into the device ownership journey, enabling more people to afford and safeguard the technology they rely on every day.”
This partnership is more than a product launch—it represents a strategic shift in how digital financial services and embedded insurance solutions are being integrated into the Kenyan market.
- For LOOP DFS: The move strengthens its position as an innovator in digital finance, expanding its fintech ecosystem beyond payments and lending into embedded insurance.
- For bolttech: Kenya becomes a gateway into East Africa, a region with high smartphone adoption and rapid digital transformation, aligning with bolttech’s global expansion strategy.
- For Consumers: LOOP FLEX reduces the cost barrier to device ownership while delivering comprehensive coverage against risks that affect productivity and connectivity.
The launch of LOOP FLEX signals the next phase of fintech innovation in Kenya, where embedded financial services are seamlessly integrated into digital platforms. As customer demand for affordable devices and comprehensive insurance grows, bolttech and LOOP aim to scale LOOP FLEX across Kenya and eventually into other East African markets.
By combining financing, insurance, and digital convenience under one platform, this partnership sets a new benchmark for customer-centric financial solutions in the region.
With its entry into the Kenyan market, bolttech, in partnership with LOOP DFS, is redefining the device ownership journey. Through LOOP FLEX, customers gain affordable access to the latest devices while enjoying comprehensive protection, faster claims, and a seamless digital experience.
As Kenya continues to strengthen its position as a regional tech hub, partnerships like this one are set to transform financial inclusion and accelerate the adoption of embedded insurance solutions across the country.
