Heri Heights Hotel Apartments has marked one year of operations under the SureStay Collection by Best Western, a milestone that positions the Nairobi property as the first SureStay Collection hotel on the African continent and highlights the growing appeal of Kenya’s hospitality market to global hotel brands.
The anniversary comes amid a renewed push by international hospitality groups to partner with locally managed properties, as operators seek to tap into Nairobi’s resilient business travel segment, extended-stay demand, and the gradual recovery of leisure tourism.
SureStay Collection is part of Best Western Hotels and Resorts’ portfolio of budget-friendly brands, targeting travellers seeking dependable service, comfort, and value in economy to midscale properties. The brand is designed to accommodate diverse travel needs, including long-stay guests, corporate travellers, and leisure visitors looking for affordable yet reliable accommodation.
For Heri Heights, the partnership blends locally rooted Kenyan hospitality with the global operational standards, reservation systems, and brand recognition of Best Western’s international network.
Strengthening Credibility Through Global Affiliation
The hotel is managed by Trianum Hospitality Management, an East Africa–based hospitality firm with more than 15 years of experience operating serviced apartments, boutique hotels, and vacation properties.
According to Samantha Muna, Managing Director for Business Development at Trianum Hospitality, affiliation with an established international brand has strengthened the property’s market position and operational capabilities.
“Operating under an established brand provides added credibility and enables a hospitality property to have access to a large network with an established support system and a proven business model,” said Ms Muna. “This includes ongoing operational support in hotel management, marketing, and revenue optimisation.”
She added that the first year under the SureStay Collection has validated the strategic decision to align with a global brand while retaining the hotel’s distinctive character.
“What makes Heri Heights special is the balance of comfort, greenery, and city convenience,” Ms Muna said. “As we celebrate this first-year anniversary milestone as a SureStay property, we continue to prioritise meaningful, relaxed, and well-hosted stays.”
Positioning for Nairobi’s Extended-Stay Market
Heri Heights is located on 2.5 acres of landscaped gardens off Arboretum Road, a prime address that places it within minutes of Nairobi’s major commercial, diplomatic, and lifestyle districts, including Westlands, Riverside, Upper Hill, and Kilimani.
The property targets a growing segment of travellers seeking extended stays and apartment-style accommodation, particularly expatriates, consultants, diplomats, and corporate clients on medium- to long-term assignments.
Its offering includes fully furnished, self-catering apartments with contemporary furnishings, fully equipped kitchens, high-speed Wi-Fi, and in-room entertainment. Additional amenities include a swimming pool, fitness centre, Turkish bath, and free wireless internet throughout the property.
Industry analysts note that serviced apartments have gained traction in Nairobi as companies look to manage accommodation costs while providing staff with more flexible and home-like living arrangements.
Global Brand, Local Execution
Best Western’s SureStay Collection operates as a “soft brand,” allowing properties to retain their unique identity while benefiting from global distribution, loyalty programmes, and operational benchmarks.
Wytze van der Berg, Vice President of International Operations for Europe, the Middle East, and Africa at BWH Hotels, said Heri Heights has delivered a strong performance in its first year under the brand.
“Heri Heights has had an outstanding first year with the SureStay Collection,” said Mr van der Berg. “We’re proud of their progress and look forward to supporting their continued success.”
Best Western, which operates approximately 4,300 hotels in more than 100 countries, has increasingly focused on expanding through flexible brand models that appeal to independent hotel owners in emerging markets.
Facilities Designed for Business and Leisure
Beyond accommodation, Heri Heights positions itself as a multi-purpose hospitality destination catering to business meetings, small events, and social gatherings.
The property features three meeting rooms suitable for corporate meetings, workshops, and strategy sessions. Its Scapes Restaurant offers indoor, balcony, and poolside dining, serving both resident guests and visitors from the surrounding neighbourhoods.
The expansive gardens provide space for intimate outdoor events, private celebrations, and wellness-focused activities, while the fitness centre and outdoor swimming pool support guests seeking a balanced lifestyle during their stay.
Trianum’s Role in Regional Hospitality Growth
Heri Heights is part of Trianum Hospitality’s growing portfolio across East Africa. The management firm has built its reputation on combining local market expertise with consistent service standards, targeting property owners seeking professional management without losing the character of their assets.
Trianum’s approach emphasises operational discipline, guest experience, and sustainable financial performance, a model that has resonated with both local and international partners.
Mutheu Muna-Mwaniki, who oversees Heri Heights’ partnership with SureStay, said the collaboration has strengthened the property’s operational efficiency and market reach.
“Partnering with SureStay enables us to leverage operational efficiency while maintaining high customer service standards,” she said. “It also enhances distribution and increases the overall value of the property we are managing.”
Kenya’s Hospitality Sector Attracts Global Attention
The milestone comes at a time when Kenya’s hospitality sector is navigating shifting travel patterns, increased competition, and rising operating costs. While traditional hotel segments have faced pressure, serviced apartments and midscale properties have shown resilience, supported by domestic travel, regional business activity, and international organisations based in Nairobi.
Global hotel brands have continued to expand selectively in Kenya, attracted by the country’s role as a regional business hub and gateway to East Africa.
For Heri Heights, the first year under the SureStay Collection represents both a commercial achievement and a strategic foothold for the brand on the continent.
As Nairobi’s hospitality landscape evolves, industry players say partnerships that combine global systems with local expertise are likely to play an increasingly important role in shaping the next phase of growth.
