When it comes to pay TV, GOtv Kenya stands out as one of the most affordable and widely used decoders in the country. Since its launch, it has continuously attracted viewers with its diverse and budget-friendly entertainment options for families. With various packages tailored to different viewing preferences, GOtv aims to enhance family entertainment across Kenya.
If you’re wondering how to pay for your GOtv subscription using M-PESA, you’re in the right place. This guide will walk you through the process of making payments and managing your GOtv subscription effectively.
GOtv Kenya Packages
GOtv offers several packages designed to cater to different economic classes in Kenya. Here’s a breakdown of the available packages:
1. GOtv Max
- Monthly Fee: Ksh 1,299
- Channels Include:
- Nickelodeon
- Jim Jam
- Disney Junior
- MTV Base
- Supersport (Blitz, 1, 2, 3, 4)
- CNN International
- BBC World News
- Local channels (Citizen TV, NTV, KTN, etc.)
2. GOtv Plus
- Monthly Fee: Ksh 749
- Channels Include:
- Nickelodeon
- Jim Jam
- Disney Junior
- MTV Base
- Supersport (Blitz, 1, 2, 3)
- Local channels (Citizen TV, NTV, KTN, etc.)
3. GOtv Value
- Monthly Fee: Ksh 499
- Channels Include:
- Nickelodeon
- Jim Jam
- Fashion One
- Supersport (Blitz, 1)
- Local channels (Citizen TV, NTV, KTN, etc.)
4. GOtv Lite
- Monthly Fee: Ksh 260
- Channels Include:
- Jim Jam
- Supersport Blitz
- Al Jazeera
- Local channels (Citizen TV, NTV, KTN, etc.)
How to Pay for GOtv via M-PESA Paybill Number
Paying for your GOtv subscription via M-PESA is straightforward. Just follow these steps:
- Open the M-PESA Menu: Start by selecting the ‘Pay Bill’ option.
- Enter the GOtv Paybill Number: Type in 423655 as the business number.
- Input Your IUC Number: This unique number can be found on the red sticker located at the bottom of your decoder.
- Enter the Amount: Input the correct payment amount for the package you wish to subscribe to.
- M-PESA PIN: Key in your M-PESA PIN to confirm the payment.
- Verify Your Information: Check that all the entered details are correct.
- Wait for Confirmation: You should receive a confirmation message once the payment is processed.
Note: It’s advisable to keep your decoder on during the payment process to facilitate automatic resetting. If you encounter any issues, such as the picture not displaying after payment, reach out to GOtv’s customer support via their social media for quick assistance.
Changing Your GOtv Package
You can upgrade or downgrade your GOtv package in two primary ways:
1. Using SMS
- To upgrade, send an SMS with the format “UPGRADE IUC NUMBER” to 22688. Alternatively, you can call customer care for assistance.
2. Online
- GOtv offers an “Easy Self-Service” platform that allows customers to manage subscriptions conveniently from their devices. Here’s how to change your package online:
- Log into Your GOtv Account: Use your phone number or surname alongside your IUC number to access your account.
- Select “Build a Package”: From the dashboard, choose the package you wish to upgrade or downgrade to.
- Complete the Payment: Click ‘pay’ and select your preferred payment method to finalize the process.
- Activation: Your new package will be activated within five to ten minutes after payment.
Important Considerations
- Active Subscription: It’s advisable to let your current subscription expire before switching packages.
- Avoid Double Payments: Ensure you only pay for your new package after downgrading or upgrading, and do not pay for both.
Customer Support for GOtv Kenya
For any inquiries or issues regarding your GOtv services, feel free to contact their customer support. GOtv has established multiple channels to ensure effective communication with its subscribers:
- Physical Address:
- Multichoice Kenya Ltd.,
- First Floor, Sarit Centre, Westlands, Nairobi,
- Greenspan Mall, Donholm.
- Postal Address: P.O. Box 60406 00200 Nairobi
- Contact Numbers:
- Mobile: +254 711 066 000
- ISDN Line: +254 20 423 6555
- Fax: +254 20 444 7019 / +254 20 444 6768
- Email: kenya@GOtv.co.za
- Self-service: GOtv Self-Service
- Social Media:
- Facebook: GOtv Kenya
- Twitter: @GOtvKenya
- Website: kenya.gotvafrica.com
- SMS Shortcode: 22688
With its diverse range of packages and affordable pricing, GOtv Kenya continues to be a leading choice for family entertainment across the nation. Paying for your GOtv subscription via M-PESA is a simple and convenient process, making it easy for subscribers to enjoy their favorite shows without interruption. Whether you want to upgrade your package or change it altogether, GOtv’s user-friendly systems ensure that you can manage your viewing experience effortlessly. Enjoy your viewing!
