1. Home
  2. Finance & Investment
  3. All You Need to Know About CRBs in Kenya: Licensed Bureaus and Contacts
Finance & Investment Legal & Regulatory

All You Need to Know About CRBs in Kenya: Licensed Bureaus and Contacts

  • BY waceke
  • January 3, 2025
Kenyan on phone

Credit Reference Bureaus (CRBs) in Kenya are essential players in the financial sector, ensuring transparency and fostering trust between lenders and borrowers. These entities are licensed by the Central Bank of Kenya (CBK) to collect and share borrowers’ credit information, enabling lenders to assess creditworthiness more effectively.

This guide explores the list of licensed CRBs in Kenya, their functions, and how they can help you manage your credit profile.

Understanding Credit Reference Bureaus (CRBs)

CRBs serve as repositories of credit data, collecting information from banks, microfinance institutions, SACCOS, and other credit providers. They compile this data into credit reports and scores, which lenders use to make informed decisions about issuing loans.

Key Functions of CRBs

  1. Credit Information Sharing: Facilitating data exchange between financial institutions.
  2. Generating Credit Reports: Summarizing borrowers’ credit histories for lenders.
  3. Issuing Clearance Certificates: Assisting borrowers in removing blacklisted statuses.

By enhancing credit information sharing, CRBs contribute to a healthier financial ecosystem where responsible borrowing and lending are prioritized.

Why CRBs Matter in Kenya

Kenya’s financial landscape relies heavily on CRBs for stability and growth. Here’s why they are indispensable:

  • Improved Access to Credit: Borrowers with a good credit score enjoy better loan terms and quicker approvals.
  • Reduced Risk for Lenders: Financial institutions can avoid high-risk lending by evaluating borrowers’ creditworthiness.
  • Encouraging Responsible Borrowing: Individuals are motivated to maintain clean credit records to access financial opportunities.
  • Boosting Financial Inclusion: Accurate credit assessments expand access to credit for underserved populations.

How You Get Listed on CRB

A borrower is listed on a CRB after defaulting on a loan for more than 90 days. Financial institutions submit this information, and it remains in the CRB system until the loan is cleared. Even after repayment, the record is retained for five years, as per CBK regulations.

To clear your name, repay your outstanding loan, and request a clearance certificate from the CRB that listed you.

Licensed Credit Reference Bureaus in Kenya

Kenya is home to three licensed CRBs, each offering unique services to borrowers and lenders.

1. Metropol Credit Reference Bureau Limited

Metropol CRB is a trusted name in Kenya, offering various services, including credit reports, scores, and clearance certificates.

Metropol’s mobile app allows users to access their credit scores, apply for clearance certificates, and monitor their credit status conveniently.

2. Credit Reference Bureau Africa Limited (Trading as TransUnion)

TransUnion provides comprehensive credit data solutions, helping lenders make informed decisions and borrowers understand their financial standing.

  • Contact Information:
  • Location: CRB Centre, Prosperity House, 2nd Floor, Westlands Road, Nairobi

TransUnion also offers tools for identity theft protection and credit monitoring, making it a valuable partner for both individuals and businesses.

3. Creditinfo Credit Reference Bureau Kenya Limited

Creditinfo specializes in cutting-edge credit scoring and reporting tools, offering tailored solutions for borrowers and financial institutions.

Creditinfo provides easy-to-use platforms for accessing credit reports and monitoring credit scores, making financial management more accessible.

Steps to Check Your CRB Status in Kenya

It is essential to regularly check your credit status, especially before applying for loans. Here’s how you can do it:

  1. Via SMS:
    • Register with your preferred CRB.
    • Send your ID number to the CRB’s designated short code.
    • Receive your credit status.
  2. Using Mobile Apps:
    • Download the CRB’s app.
    • Register and log in to access your credit report and score.
  3. In-Person:
    • Visit the CRB’s physical office.
    • Request your report by providing the required documentation and fees.

How to Clear Your Name from CRB

If listed on a CRB, follow these steps to resolve the issue:

  1. Repay the Defaulted Loan: Settle your outstanding debt with the lender.
  2. Request Clearance: Apply for a clearance certificate from the CRB.
  3. Maintain Positive Credit Practices: Avoid future defaults to build a strong credit profile.

FAQs About CRBs in Kenya

1. Can CRB records affect my job applications?
Yes, some employers may check credit records during hiring processes to assess financial discipline.

2. How long does it take to get delisted after clearing a loan?
It typically takes a few weeks for the CRB to update your status after receiving confirmation from the lender.

3. Is there a cost for obtaining a clearance certificate?
Yes, fees vary depending on the CRB.

Benefits of CRBs to the Kenyan Financial Ecosystem

For Borrowers:

  • Quick loan approvals for individuals with good credit scores.
  • Better loan terms and lower interest rates.
  • Encouragement to manage finances responsibly.

For Lenders:

  • Reduced risk of lending to defaulters.
  • Enhanced decision-making through detailed credit reports.
  • Improved efficiency in credit management.

Credit Reference Bureaus are indispensable in Kenya’s financial system, offering valuable insights into borrowers’ creditworthiness and fostering responsible lending. Whether you are a borrower seeking a loan or clearing your name from a CRB, the licensed bureaus—Metropol, TransUnion, and Creditinfo—provide comprehensive support.

By managing your credit profile wisely and staying informed, you can leverage CRBs to access better financial opportunities and build a secure future.