Nairobi County’s parking system ensures efficient management of parking spaces within the city, providing various payment methods to enhance convenience. This guide outlines everything you need to know about paying for parking in Nairobi, including USSD payments, charges, penalties, and customer care contacts.
Nairobi County Parking Payment Options
1. Daily On-Street Parking
Daily on-street parking is one of the most utilized parking options in Nairobi. Here’s how to pay:
- Pay via USSD Code:
- Dial
*647#
on your phone. - Select “Parking Services” and choose “Daily Parking.”
- Enter the parking zone and your vehicle’s license plate number.
- Confirm the M-Pesa payment request, enter your PIN, and complete the transaction.
- You will receive SMS notifications from NRB_Revenue and your mobile service provider confirming the payment.
- Dial
- Pay via Nairobi Pay Web Portal:
- Visit Nairobi Services.
- Navigate to “Parking Services” and select “Daily Parking.”
- Enter your vehicle’s license plate and the parking zone.
- Input your mobile number and complete the M-Pesa payment.
- A confirmation SMS will follow shortly.
2. Off-Street Parking
Off-street parking payments are made upon exiting the parking area.
- Pay via USSD Code:
- Dial
*647#
and select “Parking Services.” - Choose “Off-Street Parking.”
- Enter your vehicle’s license plate number.
- Complete the payment via M-Pesa and receive confirmation.
- Dial
- Pay via Nairobi Pay Web Portal:
- Visit Nairobi Services.
- Select “Parking Services” and then “Off-Street Parking.”
- Enter your vehicle details, confirm payment, and download the receipt.
3. Seasonal Parking
Seasonal parking is ideal for individuals and businesses requiring parking over a specific period.
- Steps to Pay:
- Visit Nairobi Services.
- Select “Seasonal Parking” under “Parking Services.”
- Input your vehicle’s license plate number, parking duration, and start date.
- Generate an invoice and complete payment through your preferred mode.
- Check payment status and download the receipt from the “Transaction History” section.
4. Parking Penalties
In case of a parking penalty:
- Follow the steps outlined for daily parking payments via USSD or the Nairobi Pay portal.
- Enter your vehicle’s details and settle the penalty as prompted.
- Payment confirmation will be sent via SMS.
Comprehensive Breakdown of Nairobi County Parking Fees
Nairobi County parking fees are structured based on zones and vehicle types. Here’s a detailed breakdown to help you understand the charges for different parking locations and vehicle categories.
Zone I Parking Fees
Zone I covers high-demand areas such as the Central Business District (CBD) and key commercial zones. These areas generally attract higher parking fees due to their strategic locations and traffic density. Examples of Zone I areas include CBD, Kijabe Street, Westlands, Upper Hill, Community, Ngara, Highridge, Industrial Area, Gigiri, Kilimani, Yaya Centre, Milimani, Hurlingham, Lavington, Karen, Eastleigh, Muthaiga, Gikomba, and Nairobi West.
- Saloon Cars: Ksh. 300 per day (previously Ksh. 200)
- Vans and Pickups: Ksh. 500 per day (increased by Ksh. 300 from the previous Ksh. 200)
- Lorries/Minibuses (up to 5 tonnes): Ksh. 2,000 per day (doubled from Ksh. 1,000)
- Lorries above 5 tonnes: Ksh. 3,000 per day (up from Ksh. 1,000)
- Non-PSV Buses: Ksh. 1,000 per day (unchanged)
- Trailers: Ksh. 3,500 per day (increased from Ksh. 3,000)
Zone II Parking Fees
Zone II comprises areas with moderate traffic, including on-street parking spaces in commercial centers and county market areas that are not categorized under Zone I. These locations are less congested, leading to slightly lower fees.
- Saloon Cars: Ksh. 200 per day
- Vans and Pickups: Ksh. 400 per day
- Lorries/Minibuses (up to 5 tonnes): Ksh. 1,500 per day
- Lorries above 5 tonnes: Ksh. 2,500 per day
- Non-PSV Buses: Ksh. 800 per day
- Trailers: Ksh. 3,000 per day
Seasonal Parking Fees
Seasonal parking permits are suitable for frequent users who park in Nairobi County regularly. Fees are structured monthly, quarterly, semi-annually, or annually, depending on the type of vehicle.
- Private Vehicles (Saloon Cars, SUVs, etc.):
- Monthly: Ksh. 2,000
- Quarterly: Ksh. 5,500
- Semi-Annually: Ksh. 10,000
- Annually: Ksh. 18,000
- Vans, Pickups, and Minibuses:
- Monthly: Ksh. 4,000
- Quarterly: Ksh. 10,000
- Semi-Annually: Ksh. 18,000
- Annually: Ksh. 32,000
- Lorries (up to 5 tonnes):
- Monthly: Ksh. 7,000
- Quarterly: Ksh. 19,000
- Semi-Annually: Ksh. 36,000
- Annually: Ksh. 65,000
- Trailers and Large Lorries (above 5 tonnes):
- Monthly: Ksh. 10,000
- Quarterly: Ksh. 28,000
- Semi-Annually: Ksh. 54,000
- Annually: Ksh. 100,000
Penalty Fees
Failure to pay for parking or violation of parking rules attracts penalties. The fees vary depending on the nature of the offense and the vehicle type. The standard penalty starts from Ksh. 1,000 and may increase based on the delay in settlement.
Summary of Parking Zones
Zone | Examples | Saloon Cars | Vans/Pickups | Lorries (≤5T) | Lorries (>5T) | Non-PSV Buses | Trailers |
---|---|---|---|---|---|---|---|
Zone I | CBD, Westlands, Kilimani, Upper Hill, Gigiri, Karen | Ksh. 300 | Ksh. 500 | Ksh. 2,000 | Ksh. 3,000 | Ksh. 1,000 | Ksh. 3,500 |
Zone II | County markets, secondary commercial areas | Ksh. 200 | Ksh. 400 | Ksh. 1,500 | Ksh. 2,500 | Ksh. 800 | Ksh. 3,000 |
Understanding these charges ensures transparency and helps you plan your parking expenses better. Choose the right payment method—USSD or the Nairobi Pay portal—for a smooth and hassle-free
What to Do if Your Vehicle is Clamped
If your vehicle is clamped:
- Follow the payment instructions provided in the “Parking Charge Notice” placed on your windscreen.
- Alternatively, call the relevant zone’s contact number for guidance.
Nairobi County Impound Yards
If your vehicle is towed, it will be taken to one of the following impound yards:
- General Stores Yard: Along Race Course Road, near St. Peter’s Catholic Church.
- Dagoretti Yard: Along Ngong Road, near the Kenya Meteorological Department.
Customer Care Contacts for Parking Services
For issues or complaints related to parking, contact Nairobi County customer care:
- Call: 0709013942, 0709013943, 0709013944
- Email: customercare@stima-sacco.com
- WhatsApp: 0703024001
- SMS Shortcode: 23356
Benefits of Using Nairobi’s Digital Parking System
- Convenience: Avoid long queues by using mobile or web-based payment options.
- Efficiency: Instant payment confirmation and access to transaction history.
- Transparency: Clearly defined charges and easy tracking of payments.
Tips for Seamless Parking Payment
- Use the USSD code or the web portal during off-peak hours to avoid network congestion.
- Ensure your M-Pesa account is funded before initiating payment.
- Settle any outstanding penalties promptly to prevent additional fines.
Simplify your parking payments in Nairobi today! Use the USSD code *647#
or visit Nairobi Services for a fast, convenient, and reliable experience. Don’t let parking woes slow you down—stay ahead with Nairobi County’s digital parking solutions!