Safaricom’s Lipa na Bonga Points service allows subscribers to redeem their Bonga points when paying for goods and services at vendor outlets that accept Lipa na Mpesa payments. This convenient feature is part of Safaricom’s loyalty program, designed to reward loyal customers by enabling them to use their accumulated points as a form of currency.
Here’s a comprehensive guide on how to use Safaricom’s Lipa na Bonga Points service and everything you need to know about redeeming your points effectively.
What is Lipa na Bonga Points?
Lipa na Bonga Points is a feature that allows Safaricom subscribers to use their Bonga points to pay for goods and services at outlets that accept Lipa na Mpesa Buy Goods or Paybill numbers. The service doesn’t attract any additional fees, and your Bonga points are deducted directly from your balance when you finalize the redemption process.
Bonga Points Redemption Rate
The current redemption rate for Bonga points is 1 Bonga Point = Ksh 0.20 (20 cents). This rate may change from time to time, and any updates will be communicated through Safaricom’s media channels or website.
Steps to Buy Goods Using Lipa na Bonga Points
To make a purchase using your Bonga points, follow these steps:
- *Dial 126# from your Safaricom line.
- From the menu, select Lipa na Bonga.
- Enter the vendor’s Mpesa Till Number.
- Enter the amount in Kshs you wish to pay.
- Input your service PIN to confirm the transaction.
- You will receive a confirmation message with the transaction ID, and the vendor will receive the same notification.
How to Check Points Needed to Pay Your Bills
If you’re unsure how many Bonga points are required to pay for a certain amount, Safaricom offers a Bonga Points Calculator. Here’s how to use it:
- Dial *126#.
- Select Lipa na Bonga, then choose Bonga Calculator.
- Enter the amount you wish to pay in Kshs or the number of points you want to redeem.
- The system will calculate and display how many points are required to cover your payment.
Where Can You Use Lipa na Bonga Points?
You can use your Bonga points to pay at any vendor that accepts Lipa na Mpesa Buy Goods or Paybill transactions. Ensure the vendor supports this option before initiating the transaction. Some common places where Lipa na Bonga Points can be used include supermarkets, fuel stations, restaurants, and various retail outlets across Kenya.
Key Points to Note:
- No additional fees are charged when using Lipa na Bonga Points.
- If you enter a lower amount than your total bill and complete the transaction, you can request a reversal by contacting Safaricom’s customer care by dialing 234 from your Safaricom line.
- The redemption rate is subject to change, so it’s advisable to check Safaricom’s website or advertisements for updates.
Safaricom’s Lipa na Bonga Points is an excellent way for subscribers to redeem their loyalty points and pay for goods and services effortlessly. With no extra charges and a wide range of participating vendors, it offers customers flexibility and convenience. Next time you’re at the checkout, don’t forget to use your Bonga points to lighten the load on your pocket!
