As the leading internet provider in Kenya, Safaricom Home Fibre offers reliable, high-speed, and unlimited internet access that caters to the diverse needs of home users. Whether you’re streaming, gaming, working from home, or learning online, Safaricom Home Fibre provides a seamless internet experience with flexible packages suited to different bandwidth needs.
Launched on March 15, 2015, Safaricom Home Fibre has continued to expand and upgrade its services to meet the growing demand for fast internet in Kenyan homes. With five main packages to choose from, Safaricom ensures a package for every budget and internet speed requirement. For added convenience, users can pay for their Safaricom Home Fibre subscriptions directly via Mpesa, the leading mobile money platform in Kenya.
This guide covers everything you need to know about Safaricom Home Fibre’s 2024 packages, the payment process via Mpesa, and additional tips for managing your subscription.
Safaricom Home Fibre Packages and Prices for 2024
Safaricom Home Fibre offers five distinct packages, each providing unlimited internet access with varying speeds to accommodate different user needs. Here is a breakdown of the packages and their corresponding monthly fees:
| Package | Speed | Price per Month (Ksh) |
|---|---|---|
| Bronze | 15 Mbps | Ksh 2,999 |
| Silver | 30 Mbps | Ksh 4,100 |
| Gold | 80 Mbps | Ksh 6,299 |
| Diamond | 500 Mbps | Ksh 12,499 |
| Platinum | 1,000 Mbps | Ksh 20,000 |
Each package includes unlimited data, allowing users to enjoy seamless internet without worrying about usage limits or additional charges. All packages come with a free router upon registration, which provides both wireless and LAN connectivity for enhanced flexibility.
To get started, you can dial *400# on your phone to explore the available options, sign up for a package, or even make payments.
Step-by-Step Guide: How to Pay for Safaricom Home Fibre via Mpesa
One of the advantages of using Safaricom Home Fibre is the ability to easily manage payments through Mpesa. The following steps outline the process to pay for your monthly subscription:
Step 1: Access Mpesa
- Go to the Mpesa menu on your mobile phone.
Step 2: Select “Lipa na Mpesa”
- Choose the “Lipa na Mpesa” option to access Safaricom’s payment services.
Step 3: Select “Paybill”
- Under “Lipa na Mpesa,” select “Paybill” as your payment method.
Step 4: Enter the Business Number
- Enter 150501 as the Paybill business number for Safaricom Home Fibre.
Step 5: Enter Your Fibre Account Number
- Each Safaricom Home Fibre user has a unique account number, which is typically provided during your initial setup. This number can also be found on your router. Enter this account number as requested.
Step 6: Enter the Amount
- Enter the exact amount for your specific package, based on your subscription. For example, if you’re subscribed to the Bronze package, enter Ksh 2,999.
Step 7: Confirm and Enter Your Mpesa PIN
- Confirm that all entered details are accurate and enter your Mpesa PIN to authorize the payment.
Step 8: Confirm the Transaction
- After entering your PIN, confirm the transaction by pressing OK. Mpesa will send you a confirmation SMS once the payment has been processed successfully.
Alternatively, you can dial *400*1# on your phone to access quick payment options directly for your Safaricom Home Fibre subscription.
Important Payment Information for Safaricom Home Fibre Subscribers
To keep your connection active and uninterrupted, it’s essential to remember the following details regarding your Safaricom Home Fibre payment:
- Payment Frequency: Payment is made every 30 days in advance. You will receive notifications when your billing cycle is almost due, allowing you to plan your payment accordingly.
- Service Suspension: If payment is not made by the due date, your internet connection will be temporarily suspended. Service will be restored only upon full payment.
- Customer Support: For any issues or questions regarding payments or service, reach out to Safaricom Home Fibre’s support team.
Additional Ways to Make Payments for Safaricom Home Fibre
While Mpesa is the most convenient and widely used payment method, Safaricom Home Fibre users can also make payments through the Safaricom App. The app allows you to manage your subscription, check data usage, change packages, and pay your bill with ease.
- Safaricom App Payment:
- Open the Safaricom app on your smartphone.
- Select “Home Fibre” under the services section.
- Choose “Make Payment” and follow the prompts to complete the transaction.
- Automated Payments: Setting up automated payments through your Mpesa account ensures you never miss a due date. Simply set a recurring payment each month for your specific package price.
Understanding Safaricom Home Fibre Packages: Which One Is Right for You?
With a variety of packages, Safaricom Home Fibre offers options for different internet speed requirements and budgets. Here’s a closer look at each package and the type of usage it best supports:
- Bronze (15 Mbps) – Ksh 2,999: Ideal for light internet use, such as browsing and social media. Suitable for small households with basic internet needs.
- Silver (30 Mbps) – Ksh 4,100: A good choice for moderate internet usage, including streaming in standard definition. This package works well for households with multiple users.
- Gold (80 Mbps) – Ksh 6,299: Designed for heavier usage, including high-definition streaming, online gaming, and remote work. It’s ideal for medium-sized households with several devices.
- Diamond (500 Mbps) – Ksh 12,499: Excellent for large households or users with demanding internet needs, such as 4K streaming, high-speed downloads, and frequent online gaming.
- Platinum (1,000 Mbps) – Ksh 20,000: The top-tier package for ultimate speed, Platinum is perfect for users who require ultra-fast internet for high-bandwidth activities.
Selecting the right package can enhance your online experience and ensure you’re getting value for your money.
Customer Support and Assistance for Safaricom Home Fibre
Safaricom provides several channels for Home Fibre support, ensuring users have access to assistance whenever needed:
- Email Support: Send an email to safaricomhome@safaricom.co.ke for inquiries or issues related to Home Fibre services.
- Customer Care Line: Dial 400 for direct assistance from the Safaricom Home Fibre customer support team.
- Social Media Support: Connect with Safaricom on their official Twitter handles, @SafaricomPLC and @Safaricom_Care, or on Facebook (Safaricom PLC) for service updates, inquiries, and customer service support.
Advantages of Paying for Safaricom Home Fibre via Mpesa
Using Mpesa to pay for your Safaricom Home Fibre subscription has several advantages:
- Convenience: The ability to pay directly from your phone ensures you can make payments anytime, anywhere.
- Secure Transactions: Mpesa is a trusted and secure payment method, ensuring your transaction details are safe.
- Instant Confirmation: With Mpesa, you receive an SMS confirmation immediately, so you know your payment has been successful.
- Easy Tracking: Mpesa’s transaction history allows you to keep track of all your payments, providing a simple record of your internet billing.
Frequently Asked Questions (FAQs) About Safaricom Home Fibre Payment via Mpesa
- How often do I need to pay for Safaricom Home Fibre?
- Payment for Safaricom Home Fibre is due every 30 days. Be sure to pay in advance to avoid service interruptions.
- What happens if I forget to pay my Safaricom Home Fibre bill?
- Your connection will be temporarily suspended if the bill is not paid on time. Service will be restored upon payment.
- Can I pay for Safaricom Home Fibre using the Safaricom app?
- Yes, you can also pay using the Safaricom app by selecting the Home Fibre service and following the payment prompts.
- What is the Safaricom Home Fibre Paybill number?
- The Safaricom Home Fibre Paybill number is 150501.
- How do I find my Safaricom Home Fibre account number?
- Your unique account number is provided during registration and is often found on your router. You can also dial *400# to access your account details.
Safaricom Home Fibre continues to be a leading choice for internet services in Kenya, providing users with fast and unlimited internet options. By making regular payments through Mpesa, you can ensure your connection remains active, allowing you to stay connected for all your personal and professional needs.
